Garth Claude
Manassas,Not Applicable
Overview
27
27
years of professional experience
Work History
Manager, Human Resources (HR) Specialist
United States Patent and Trademark Office
Alexandria, VA
08.2020 - 06.2022
- Provides manager-level oversight of the Performance Management and Incentive Awards Program teams to ensure compliance with applicable laws, policies, and union standards/agreements.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- cost-effectiveness while maintaining quality standards.
- Determined marketing strategies by reviewing operating and financial statements and
- Advised management on organizing, preparing or implementing recruiting or retention programs.
- Developed and maintained budgets, monitored financial performance, and provided oversight of fiscal operations.
- Participated in budgeting activities by preparing cost estimates for proposed programs or initiatives.
- Negotiated contracts with vendors on behalf of the division.
- Analyzed data from various sources for trends and insights into program performance.
- Researched best practices for improving existing processes or developing new ones.
- Reviewed and approved personnel actions including hiring, disciplinary action, promotions, transfers, and terminations.
- Analyzed financial statements to identify cost savings opportunities.
- Created presentations summarizing key findings from research projects conducted by the division.
- Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
- Conducted background checks and orientation, coordinating new employee onboarding process.
- Performed audits of payroll records to ensure accuracy of employee information.
- Maintained human resources records by processing applications and resumes.
- Developed and implemented new employee onboarding process.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Prepared reports related to HR activities such as turnover rate analysis, absenteeism rate.
- Drafted offer letters and employment contracts according to company guidelines.
- Established and generated various reports to verify HR compliance.
- Reviewed job descriptions, identified necessary changes and updated accordingly.
- Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Analyzed job descriptions and determined recruitment plan, timeline and advertising efforts to fill positions.
- Conducted exit interviews with departing employees to identify areas of improvement in the organization.
- Facilitated resolution of conflicts between staff members through mediation or other dispute resolution techniques.
- Identified opportunities to improve HR programs and proposed solutions to increase efficiencies.
- Liaised with management to distribute training and promotional opportunity resources to employees.
- Ensured compliance with all federal and state labor laws regarding wages and hours worked.
- Developed incentives to drive employee retention and improve work culture.
- Collaborated with HRBP to develop and execute human resources strategies, enabling business objectives.
- Participated in educational opportunities and read technical publications, updating job knowledge.
- Analyzed workforce data to develop strategies that address recruitment needs.
- Delivered inquiry-related data and insights to improve overall employee experience.
- Spearheaded diversity, equity and inclusion efforts to meet company diversity goals.
- Organized recruitment events such as career fairs and open houses.
- Onboarded technology to make remote work scalable for company.
- Researched and analyzed recruitment data to provide detailed statistical reports.
- Developed recruitment updates to review trends, competitive intelligence and talent demographics.
- Consulted with internal clients to evaluate labor trends and competitor talent insights for pointed candidate selection.
- Developed compensation plans including salary surveys, job evaluations, bonus plans.
- Hired employees and processed hiring-related paperwork.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Scheduled or conducted new employee orientations.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Prepared or maintained employment records using human resources management system software.
- Analyzed employment-related data and prepared reports.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Conducted exit interviews and completed employment termination paperwork.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Addressed harassment allegations, work complaints or other employee concerns.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Conducted quality, timely performance feedback and performance appraisals.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Reviewed completed work to verify consistency, quality and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Participated in ongoing training and compliance activities.
- Coordinated with other departments to ensure efficient workflow processes.
- Exercised versatility in fast-paced, agile work environments.
- Conducted regular meetings with staff to review progress and address any concerns.
- Managed and resolved incidents according to service agreements.
- Provided technical support for customers in resolving complex issues.
- Leveraged specialized knowledge to act as subject matter expert within organization.
- Generated reports to track performance metrics of team members.
- Assisted in developing strategies to increase customer satisfaction levels.
- Supervised dynamic external partner project collaborations.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Monitored operations and reviewed records and metrics to understand company performance.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Determined consumer needs to provide products and services appealing to larger market.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Supervisory HR Specialist - Community of Practice
United States Patent and Trademark Office
Alexandria, VA
09.2018 - 07.2020
- Reviews performance actions prepared by other team members and provide feedback on their work
- Leads regular team meetings in keeping team informed of performance management issues and changes
- Develops and coordinates with division management and other Agency officials to implement improvements to the effectiveness and efficiency of performance management processing and procedures
- Serves as the technical authority and Subject Matter Expert on performance management for the USPTO providing authoritative advice, guidance, and support to varying levels of managers, supervisors, employees, and ad hoc groups related to the effective performance management programs covered by the USPTO Employee Performance Appraisal System
- Renders expert employee relations and performance management advice and guidance and provides key insight into authoritative employee relations statutory and regulatory guidance (in accordance with 5 U.S.C Chapter 43 and 5 CFR Part 430) and USPTO policies, labor/management agreements, processes, procedures and interpretations on highly complex USPTO-wide real and perceived consistency issues
- Develops and review program policies, plans, criteria, rating patterns, goals, and objectives that support the monitoring development, rating, and awarding of employee performance
- Develops and manages strategic planning and performance management goals, objectives, and implementation plans
- Reviews and provides comprehensive feedback to Agency managers on performance appraisal plans (PAPs) including plans that are newly created or updated; ensures that PAPs accurately reflect employee work activities and performance standards that conform to Federal statutes, regulations, USPTO policies, and labor/management agreements
- Develops and applies performance management principles, concepts, and practices to handle complex performance-based problems and courses of action
- Coordinates actions as necessary with the Office of General Law (OGL), LR, Office of Equal Employment Opportunity and Diversity (OEEOD), and any other organization or individual on appeals, grievances, and EEO complaints
- Serves as a consultant to the management bargaining team during contract negotiations with labor unions
- Advises management officials of performance-based actions that would be consistent with statutory and regulatory guidelines, labor agreements, and USPTO policies and practices
- Provides advice and support to management officials and colleagues regarding grievances and employee responses to proposed actions based on performance
- Recommends, structures, and negotiates settlement or last chance agreements where appropriate
- Provides research, preparation, and technical guidance as technical advisor in third party proceedings
- Prepares and presents reports and briefings on performance management to management officials.
- Managed and resolved incidents according to service agreements.
- Participated in ongoing training and compliance activities.
- Coordinated with other departments to ensure efficient workflow processes.
- Exercised versatility in fast-paced, agile work environments.
- Coordinated and managed various programs or projects to achieve established objectives.
- Provided technical support for customers in resolving complex issues.
- Identified opportunities to enhance specialization resulting in increased efficiency.
- Assisted in developing strategies to increase customer satisfaction levels.
- Researched and analyzed customer feedback to identify areas of improvement.
- Analyzed data from customer surveys to identify trends in customer behavior.
- Supervised dynamic external partner project collaborations.
- Facilitated productive clinical and technical customer relationships through intentional external communications.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Set specific goals for projects to measure progress and evaluate end results.
- Analyzed key performance indicators to identify effective strategies.
- Monitored operations and reviewed records and metrics to understand company performance.
- Worked closely with human resources to support employee management and organizational planning.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Supervisory HR Specialist (Employee Relations)
United States Patent and Trademark Office
Alexandria, VA
08.2017 - 08.2018
- Managed and resolved incidents according to service agreements.
- Conducted regular meetings with staff to review progress and address any concerns.
- Generated reports to track performance metrics of team members.
- Defined team directions and provided guidance to members.
- Assisted in developing strategies to increase customer satisfaction levels.
- Set specific goals for projects to measure progress and evaluate end results.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Worked closely with human resources to support employee management and organizational planning.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
Human Resources Specialist -Performance Management
United States Patent and Trademark Office
Alexandria, VA
04.2012 - 07.2017
- Serves as the technical authority and Subject Matter Expert on the USPTO Performance Appraisal System.
- Provides authoritative advice, guidance, and support to management officials, employees, and ad-hoc groups.
- Develops and reviews program policies, plans, criteria, and goals that support rating and awarding work performance.
- Applies principles and strategies to resolve complex issues that are consistent with statutory and regulatory guidelines, labor agreements and agency policies and practices.
- Provides research, preparation and technical guidance as technical advisor in third party proceedings.
Human Resources Specialist -Employee Relations
United States Patent and Trademark Office
Alexandria, VA
02.2001 - 03.2012
- Provided advice and counsel on employee relations issues ranging from attendance problems to harassment claims.
- Provided guidance to managers on disciplinary action and performance management.
- Conducted investigations into employee misconduct in the workplace.
- Maintained confidential personnel files in accordance with applicable laws and regulations.
- Participated in educational opportunities and read technical publications, updating job knowledge.
Personnel Management Specialist
United States Patent and Trademark Office
Arlington, VA
05.1999 - 02.2001
- Serves as acting Benefits Officer and acting supervisor for the benefits team and responsible for overseeing and administering the Federal benefits program USPTO-wide that included the Federal Employees Health Benefits Program, Federal Employee Group Life Insurance (FEGLI), Civil Service Retirement System (CSRS), Federal Employee Retirement System (FERS) and Thrift Service Program (TSP)
- Served as Contracting Officers Technical Representative (COTR) with responsibilities that included overseeing the agency retirement services contractor
- Kept abreast of new developments and regulatory guidance from higher authorities and OPM as they occurred and provided agency-wide interpretive guidance to agency employees
- Made recommendations to human resources management regarding the best course of action for implementing regulatory changes in the Federal benefits program
- Developed policies and instructions for the effective and consistent accomplishment of human resources or programs for the USPTO.
Personnel Management Specialist
United States Patent and Trademark Office
Arlington, VA
09.1997 - 05.1999
- Served as technical expert on a variety of complex payroll and personnel action processing issues requiring an in-depth analysis and/or extensive knowledge of the National Finance Center (NFC) and its various sub programs to accomplish assigned tasks: IRIS, PINQ, PACT, PRES, SINQ, EPIC, HICCUP, TINQ and MANLOG
- Served as point of contact with the USPTO Office of Finance for updating payroll records in connection with USPTO Law School Tuition Reimbursement Program, Professional Liability Insurance Program for agency employees
- Served as a team leader
- Organized, trained and mentored human resources personnel assistants in the payroll branch with daily office tasks and provided assistance as needed.
Personnel Assistant
United States Patent and Trademark Office
Arlington, VA
08.1995 - 09.1997
- Served as the lead in providing guidance to junior staff members
- Performed substantive duties of a technical nature in support of specialized areas of Human Resources
- Resolved administrative discrepancies and errors and developed solutions to difficult problems
- Evaluated and made recommendations regarding personnel/payroll actions and issues
- Advised employees about various personnel matters and issues
- Reviewed, coded, and processed personnel actions relevant to the specialty areas for content, accuracy, and adequacy
- Represented Human Resources on internal panels and work groups.
Education
Mathematics
Hampton University
05.1987
Maury High School
05.1983
Contact Current Supervisor
Yes
Highest Federal Civilian Grade
GS-1102-14/6
Honors Awards
- U.S. Department of Commerce, Bronze Medal Award (Aug. 2001)
- On-the-Spot Awards
Veterans Preference
No
Citizenship
United States of America
References
Available upon Request
Timeline
Manager, Human Resources (HR) Specialist
United States Patent and Trademark Office
08.2020 - 06.2022
Supervisory HR Specialist - Community of Practice
United States Patent and Trademark Office
09.2018 - 07.2020
Supervisory HR Specialist (Employee Relations)
United States Patent and Trademark Office
08.2017 - 08.2018
Human Resources Specialist -Performance Management
United States Patent and Trademark Office
04.2012 - 07.2017
Human Resources Specialist -Employee Relations
United States Patent and Trademark Office
02.2001 - 03.2012
Personnel Management Specialist
United States Patent and Trademark Office
05.1999 - 02.2001
Personnel Management Specialist
United States Patent and Trademark Office
09.1997 - 05.1999
Personnel Assistant
United States Patent and Trademark Office
08.1995 - 09.1997
Mathematics
Hampton University
Maury High School
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