Garth M. John
New Rochelle
Summary
Accomplished HR leader with a strong focus on performance management and employee engagement. Adept at developing tailored leadership strategies that align with business goals, ensuring a culture of continuous improvement and high employee morale.
Overview
18
18
years of professional experience
Work History
Sr, Talent & Performance Management
Macy's Inc.
New York
09.2022 - 05.2023
- Collaborate with LOB senior executives and Human Resources business partners to establish and maintain hourly and executive performance reviews, goal-setting, and talent review lifecycle strategies for the Macy's Enterprise.
- Partner with HR Tech Leads to conduct HRIS testing, updates, and enhancements.
- Drive and maintain the enterprise colleague 'Pulse' survey, measuring engagement and culture metrics for all Macy's, Inc. nameplates and divisions.
- Conduct workshops, and provide collateral to support adoption and implementation.
Sr, Learning & Leadership Strategy
Macy's Inc.
New York
09.2019 - 09.2022
- Collaborated with senior management to align learning and leadership strategies with enterprise business goals.
- Facilitated scoping meetings with business unit heads and Human Resources Business Partners to define learning needs and deliverables.
- Spearheaded project management and change management for large, cross-functional project teams.
- Liaised between internal teams and third-party vendors to support large-scale initiatives.
- Evaluated the effectiveness of learning solutions through feedback loops and voice-of-the-colleague surveys to provide data-driven recommendations.
- Delivered project update summaries and presentations to C-suite executives and their direct reports.
- Compiled detailed reports on training activities, including cost analysis and outcome evaluations.
- Collected and reported data on pre- and post-course skill assessments, participation metrics, and evaluations.
NE Region Human Resources Business Partner, Talent
Macy's Department Stores
New York
02.2018 - 09.2019
- Executed succession planning initiatives to support regional leadership needs.
- Aligned talent management strategies with business objectives through collaboration with senior leaders.
- Provided coaching on effective talent review processes to facilitate regional talent mobility.
- Developed high-potential programs aimed at preparing candidates for essential positions.
- Evaluated workforce data to drive informed decisions on talent acquisition needs.
- Identified training requirements across the region, implementing customized learning solutions.
- Oversaw executive development and mentorship programs connecting seasoned executives with college recruits.
Human Resources Business Partner
Macy's Department Stores
Boston
10.2016 - 02.2018
- Aligned HR strategies with business objectives through senior management collaboration.
- Implemented recruitment processes to attract diverse talent across various store locations.
- Coordinated employee engagement initiatives to cultivate a positive workplace culture.
- Analyzed workforce data to inform decision-making and resource allocation strategies.
- Mediated conflict resolution between employees and management effectively.
- Oversaw performance reviews, staff development, training procedures, and coaching initiatives.
- Maintained compliance with state and federal employment laws and regulations.
- Advised leadership on HR policies, union negotiations, and strategic implementation.
- Advised leaders on performance management and employee relations best practices.
Manager, Leadership Dev & Strategic Initiatives
Macys Credit And Customer Service
Tempe
08.2014 - 10.2016
- Developed and enhanced leadership effectiveness for over 700 executives through coaching and targeted programs.
- Designed leadership development initiatives aligned with organizational goals and culture.
- Facilitated workshops to improve team collaboration and communication skills.
- Mentored emerging leaders via tailored coaching sessions and constructive feedback.
- Collaborated with senior management to identify gaps in leadership competencies.
- Implemented evaluation processes to assess program effectiveness and engagement levels.
- Created training materials promoting best practices in leadership principles.
- Analyzed survey data to measure training impact before and after completion.
- Provided change management leadership for organizational initiatives, serving as a strategic business partner to operations executives.
Operations Manager
Macys Credit And Customer Service
Tempe
08.2012 - 08.2014
- Directed call center operations for E-Commerce and Proprietary Card Fraud Prevention at Bloomingdale’s and Macy’s.
- Led diverse teams of fraud prevention analysts and supervisors in a collaborative setting.
- Developed strategies that dramatically increased employee engagement scores and improved Voice Recognition Unit functionality.
- Executed processes to enhance analyst behaviors and KPIs related to policy accuracy and average handle time.
- Oversaw daily operations and staff management in a dynamic customer service environment.
- Implemented process improvements that boosted efficiency in service delivery and call routing.
- Coordinated training programs for new employees on department policies and procedures.
- Maintained compliance with company standards and regulatory requirements consistently.
Sales Manager
Bloomingdale's Department Store
White Plains
04.2005 - 08.2012
- Directed sales, service, and operations across multiple retail divisions, including Home, RTW, and Outerwear.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Surpassed sales and credit targets through implementation of talent-focused strategies.
- Recruited top talent, achieving over $100 million in combined sales.
- Accounted for over 50% of total store's leading credit producers.
- Conducted regular performance evaluations and team training to boost team productivity and morale.
- Developed comprehensive sales plans and objectives to meet revenue targets.
Education
Some College (No Degree) -
SUNY At Albany
Albany, New York, NYSkills
- Talent development
- Leadership coaching
- Change management
- Performance management
- Employee engagement
- Project management
- Data-driven decision making
- Strategic alignment
- Team collaboration
- HRIS testing
Timeline
Sr, Talent & Performance Management
Macy's Inc.
09.2022 - 05.2023
Sr, Learning & Leadership Strategy
Macy's Inc.
09.2019 - 09.2022
NE Region Human Resources Business Partner, Talent
Macy's Department Stores
02.2018 - 09.2019
Human Resources Business Partner
Macy's Department Stores
10.2016 - 02.2018
Manager, Leadership Dev & Strategic Initiatives
Macys Credit And Customer Service
08.2014 - 10.2016
Operations Manager
Macys Credit And Customer Service
08.2012 - 08.2014
Sales Manager
Bloomingdale's Department Store
04.2005 - 08.2012
Some College (No Degree) -
SUNY At Albany