Garwin Richardson

• Assisting our members with new prescription and refill request, submitting ticket request to initiate prior authorizations, identifying HDHP (High Deductible Health Plans) accounts and assisting members accordingly
• Educating members about their plan structure (deductible, initial copay, gap etc)
• Providing accurate information by using my resources and navigating between multiple screens (2 monitors)
• Assisting Supervisor with conducting monthly team meetings, impact coaching's and sending slides to keep team informed
• Ensuring that all accounts are fully HIPPA verified before assisting our members
• Assisting local pharmacies with claim reversals.

Interim Supervisor; May 2024 to present;

Reviewing monthly audit reports to target any outliers and providing guidance on how to improve performance, sending calls for coaching in Verint in order to improve the member experience. Conducting monthly 1 on 1's and team meetings, using these two settings to "drill down" on individual and team opportunities, and to go over career mapping. Monitor daily attendance and send communication to team members who might be approaching 5 points, educating them of the next possible step. Ensure achievements are highlighted through company emails, teams chats and "Heart At Work" recognitions.

• Assisting claimants with their applications, requesting benefit payments on behalf of claimants, responsible for recording and handling very sensitive information.

• Assisting customers on the Sales floor, offloading trucks with the forklift, scanning in products and ensuring product receive matches all invoices.

• Assisting customers with choosing colors, designs and determine how much material is needed base on measurement provided by customers.

• Cooking various foods while ensuring all food safety standards are being followed.

• Self-employed painting commercial and residential buildings.

• Prepping for the Executive Chef for dinner service and cooking all fry foods.

• Cooking food to order.

• Cooking food to order base on customer's request.

• Promoting and selling beepers, troubleshooting cell phones via the call center.

• Opening accounts, cashing checks and processing loans under $50k.