Gary Adams
Cincinnati,OH
Summary
Ambitious Banquet Manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
17
17
years of professional experience
Work History
Director of Banquet Operations
Marriott Cincinnati Airport
07.2022 - Current
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Coordinated with catering staff to deliver food services for special events and functions.
Dining Room Manager
Looking Glass Hospitality
06.2021 - 06.2022
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Led planning, set up and takedown for special events.
- Organized continued wine education for FOH staff to help build sales.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Managed staff schedules and maintained adequate coverage for all shifts.
Director of Banquet Operations
Renaissance Downtown Cincinnati
08.2014 - 08.2020
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff in fine dining techniques.
Banquet Captain
McCormick & Schmick’s
08.2006 - 08.2014
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Liaised with venue management to monitor logistics and timelines.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
Education
No Degree - Business Management
University of Cincinnati
Cincinnati, OHSkills
- Manage Promotions
- Hospitality Management
- Food Safety and Sanitation
- Fire Safety Regulations
- Equipment Maintenance
- Catering Services
- Liquor Law Compliance
- Anticipating Problems
- Staff Scheduling
- Customer Service Standards
Timeline
Director of Banquet Operations
Marriott Cincinnati Airport
07.2022 - Current
Dining Room Manager
Looking Glass Hospitality
06.2021 - 06.2022
Director of Banquet Operations
Renaissance Downtown Cincinnati
08.2014 - 08.2020
Banquet Captain
McCormick & Schmick’s
08.2006 - 08.2014
No Degree - Business Management
University of Cincinnati
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