Gary Annast

I oversaw and supervised front of the house operations and the cashiers providing assistance as necessary. Opened or closed the store handling all monies and completing daily administrative duties as required. Assisted other store departments in helping customers to find everything that they needed to complete their order including addressing customer questions or concerns when required. Trained new employees and implemented store policies required for the position.

• I oversaw all daily operations of the store including but not limited to inventory control, shipping and receiving, and customer assistance. Handled all store transactions, monies, and bank deposits as needed. Developed and implemented plans for increasing sales and profitability. Trained all new employees as needed.

• I opened and prepared the restaurant for all daily activities including overseeing all vendor orders received daily ensuring accuracy. Prepared and assembled all catering orders maintaining quality and accuracy standards. Delegated work to staff, setting priorities and goals. Provided guidance and support to staff members on daily tasks, projects, and sales objectives. Ensured smooth flow of daily restaurant activities between the front and back of the house. Communicated regularly with customers to gain insights into their needs or concerns. Trained front of the house team members as needed.

• I closed the restaurant nightly including checking out all employees ensuring safety and quality standards. Oversaw all closing duties including service team checkouts, handling of all monies, and administrative tasks. Provided guidance and support to team members on daily tasks and objectives. Addressed and resolved any customer complaints or inquiries in a proper manner following operational procedures. Trained employees according to restaurant standards.

• Greeted guests and provided menus.
• Provided excellent customer service to ensure satisfaction.
• Assisted in training new servers.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Accurately recorded orders on cash register and point-of-sale system.
• Maintained records of transactions made during shift as required by law or company policy.
• Performed opening and closing duties such as setting up the dining area, restocking supplies..
• Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
• Followed health safety guidelines when preparing and serving food products.
• Communicated effectively with kitchen staff regarding customer allergies or special requests.

• I oversaw and coordinated all parties in the private dining room maintaining high standards for guest satisfaction.
• Assigned seating arrangements for guests.
• Ensured a smooth flow of service in the restaurant.
• Informed customers about daily specials.
• Monitored the quality of food preparation and presentation before serving to customers.
• Provided assistance to kitchen staff when needed during peak hours or special events.
• Resolved customer complaints in an efficient manner while maintaining a positive attitude towards guests at all times.
• Communicated effectively with other departments such as kitchen or bar regarding orders or any changes that may occur.
• Worked closely with management teams to improve operational efficiency.
• Provided exceptional service to high volume of daily customers.
• Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
• Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.