Gary Anstett
Alden
Summary
Highly productive and efficient service administrator with a solid background in managing service operations and enhancing customer satisfaction. Successfully led teams to streamline workflows and improve service delivery, demonstrating leadership and problem-solving skills in high-pressure environments. Professional service leader with a strong focus on team collaboration and achieving results, skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes, known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
15
15
years of professional experience
Work History
Service Manager
Jamestown Industrial Truck
07.2021 - 04.2025
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Customer Service Representative/Administrative Assistant
Regional International Truck and Trailer
03.2018 - 03.2021
- Customer intake and shop work coordination
- Maintain technician efficiency and profitability
- Moved in to administrative assistant
- Storying and closing repair orders in a timely fashion
- Helping service manager with shop duties
- Controlling time on jobs and assisting techs to perform in an efficient ganstett@rochester.rr.com manner also assisting in shop safety and practices
- Performed daily time sheets for payroll and accounting for tech training time
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
CSR
PENN DETROIT DIESEL ALLISON
01.2013 - 01.2018
- Branch
- Greet customers
- Open and close repair orders
- Answer telephones and resolve all customer concerns
- Work directly with the shop foreman and service techs
- Maintain proper repair procedures and remedies
- Help to maintain a profitable service department
- Up selling to increase revenue and profit for the dealership
- Work closely with the parts department to insure needed parts are available
- Scheduling appointments
- Disburse the proper job to the proper tech and maintain strict time adherence
- Work directly with the service department manager in all facets of the department
- Maintain a clean and safe work environment
- Promoted to technician and shop service manager
- Responsible for all shop and technician functions such as time accounting and technician selection also in charge of technician training and I oversee all shop repair jobs for quality
- I am the safety captain for our branch and oversee all building and equipment safety issues and I am in charge of correcting any deficiencies.
- Oversee all DOT heavy truck safety inspections
- And NYS heavy truck and trailer safety inspections
Service Manager Buffalo
KENWORTH OF BUFFALO INC
01.2010 - 01.2012
- Branch
- Responsible for all service related issues at the dealership
- Manage technician's time for maximum profitability and customer satisfaction.
- In charge of hiring process and disciplinary procedures
- Supervising service writing staff and technicians as to proper repair procedures
- Maintaining a profitable department
- Approving and closing customer invoices
- Building safety coordinator
- Opening and closing of dealership
- Resolution of customer issues
- Ganstett@rochester.rr.com
Education
High School Diploma -
Alden Central School
Alden, NY01.1978
Skills
- Customer service representative
- Customer Support
- Customer Service
- Vehicle Maintenance
- Facilities Management
- Facilities Maintenance
- Diesel Engine Repair
- Automotive Repair
- Positive attitude
- Multitasking and organization
- Problem-solving
- Customer service
Timeline
Service Manager
Jamestown Industrial Truck
07.2021 - 04.2025
Customer Service Representative/Administrative Assistant
Regional International Truck and Trailer
03.2018 - 03.2021
CSR
PENN DETROIT DIESEL ALLISON
01.2013 - 01.2018
Service Manager Buffalo
KENWORTH OF BUFFALO INC
01.2010 - 01.2012
High School Diploma -
Alden Central School
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