Gary Armstrong
Albuquerque
Summary
Professional with management experience at Rodey Law Firm, excelling in internal and external customer service. Proven ability to coordinate complex shipping operations and troubleshoot vendor issues. Skilled in Microsoft Office and effective communication, ensuring seamless support for legal teams and enhancing operational efficiency.
Overview
29
29
years of professional experience
Work History
Mail Room, Courier and Copy Center Supervisor
Rodey Law Firm
01.2000 - Current
- Supervise up to five employees in the courier services, mail room and copy center
- Purchase office supplies for the firm
- Interview, hire and train new employees
- Assist with orientation for new attorneys and summer clerks
- Provide internal customer service to attorneys, paralegals and administrators
- Provide external customer service to judges, clients and outside law firms
- Coordinate delivery of legal documents throughout city and state
Assist with trials throughout state, including delivering and setting up exhibits - Coordinate shipping and receiving for the firm and proficient in UPS and FedEx shipping software
- Troubleshoot equipment issues and work with vendors to resolve more complex issues and billing discrepancies
- Operate complex copy center and binding machines
- Ensure that mail is picked up and distributed throughout office
- Schedule various conference rooms for internal and external meetings and mediations and ensure that proper setups are in place
Records Department Clerk
Rodey Law Firm
01.1998 - 01.2000
- Opened and closed legal case files which included organizing files and paperwork both physically & electronically
- Assisted with office upkeep as needed, which included building office bays, painting, etc.
Supply Clerk
Rodey Law Firm
11.1996 - 01.1998
- Managed stock in supply room to ensure that necessary stock was always on hand
- Placed orders with various vendors
- Performed meeting setups which included supply, equipment and food needs
Skills
- Management experience
- Internal and external customer service experience
- Communications skills
- Shipping & receiving knowledge (USPS, UPS, DHL, FedEx)
- Vendor relations and troubleshooting skills
- Proficiency in MIcrosoft Word, Excel and Outlook
Timeline
Mail Room, Courier and Copy Center Supervisor
Rodey Law Firm
01.2000 - Current
Records Department Clerk
Rodey Law Firm
01.1998 - 01.2000
Supply Clerk
Rodey Law Firm
11.1996 - 01.1998