Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Senior Commercial Lines Underwriter
Winter-Dent & Company
2008.01 - Current
Assisted Underwriters by calculating group and individual renewal rates based on customers' background, industry and demographic information.
Developed and maintained courteous and effective working relationships.
Examined potential loss stemming from catastrophe, severity or frequency of possible loss.
Met with customers, agents and brokers to negotiate coverage, price and service delivery.
Coordinated with internal stakeholders to initiate marketing strategies and meet market penetration and business growth objectives.
Vice President of Commercial Lines
Winter-Dent & Company
2008.01 - Current
Identified opportunities to improve business process flows and overall departmental productivity.
Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
Evaluated product development strategies and prepared alternative approaches to exceed goals.
Spearheaded third-party contract negotiations to obtain favorable pricing and scheduling parameters.
Oversaw business-wide changes to modernize procedures and organization.
Increased company growth through collaboration with sales and marketing departments.
Commercial Insurance Lines Director
Winter-Dent & Company
2008.01 - Current
Developed strategic initiatives based upon company objectives aimed at accelerating growth.
Provided extensive leadership by effectively communicating strategic goals and plans.
Implemented strong training program enabling employees to improve and build upon both professional and personal growth.
Conducted research to develop detailed business plans for commercial opportunities and expansion.
Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
Participated in meetings with producers and production crew to keep program in step with creative vision.
Presented production ideas and determined creative scenarios for production and delivery.
Insurance Marketing Manager
Winter-Dent & Company
2008.01 - Current
Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
Kept organized tracking documents detailing assignments, in-progress work and completed project milestones.
Briefed senior executives on monthly projections, product launches and other marketing plans.
Cultivated and deepened productive client relationships to enhance collaboration and maintain responsiveness to changing strategies.
Managed workflow between staff, coordinating documents, planning and creative material distribution.
Utilized market trends and target audience statistics to effectively and appropriately market products.
Senior Commercial Underwriting Specialist
CNA
2007.02 - 2008.01
Supported review and acceptance or denial of new or renewal business.
Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
Supported review, acceptance or denial of new or renewal business by providing Risk Management.
Provided high level of assistance to Underwriting Assistants and Raters helping with review, classification, coding and rating of applications.
Met with customers, agents and brokers to negotiate coverage, price and service delivery.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Controlled loss by assessing risk, conducting system analysis and recommending policy solutions.
Senior Commercial Insurance Underwriter
State Auto Insurance
1996.06 - 2007.02
Examined potential loss stemming from catastrophe, severity or frequency of possible loss.
Met with customers, agents and brokers to negotiate coverage, price and service delivery.
Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
Monitored underwriting teams performance and provided mentoring to achieve personal and department production goals.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Maintained energy and enthusiasm in fast-paced environment.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Developed and maintained courteous and effective working relationships.
Commercial Lines Manager
General Accident / Silvey Companies
1992.03 - 1996.12
Maintained consistent knowledge of industry products and attended continuous education events to increase product knowledge.
Provided informed guidance to assist clients in choosing commercial insurance products to suit business needs.
Managed accounts in Missouri market with territory size of $12,000,000
Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Calculated premiums and established payment methods for sales.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Remained impartial in order to advise clients based on circumstances.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Workers' Compensation Underwriter
Missouri Employers Mutual Insurance Company
1995.12 - 1996.06
Examined potential loss stemming from catastrophe, severity or frequency of possible loss.
Met with customers, agents and brokers to negotiate coverage, price and service delivery.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Producer
Allstate Corp
1982.05 - 1993.01
Provided detailed information about company insurance products.
Provided information on features, policies and relative advantages to promote insurance packages.
Worked in high-volume, competitive sales environment.
Adhered to all regulations for insurance sales.
Approached potential clients by using direct marketing mailings and phone contacts.
Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
Maintained high standards of customer service by building relationships with clients.
Responded to customer calls swiftly to resolve issues and answer questions.
Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Obtained underwriting approval by completing application for coverage.
Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
Built relationships with clients using active listening and issue resolution to provide excellent service.
Upsold additional products and services after identifying customer needs and requirements.
Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
Education
No Degree - Computer Science And Programming
Moberly Area Community College
Moberly, MO
CPCU Completed Courses, 500,510,530,551,552,553. - Insurance And Risk Management
Insurance Institute of America
Philadelphia, PA
06.2028
ANIS 101,102,103. - Insurance And Risk Management
Insurance Institute of America
Philadelphia, PA
06.1994
Skills
Active Listening
Comprehensive Research
Critical Thinking
Loss Consulting
Service Quality
Reviewing Renewals
Policy Changes
Market Penetration Strategy
Commercial Production
Application Reviews
Risk Evaluation
Commercial Property
Risk Analysis
Business Operations
Commercial Insurance
Market Conditions
Production Goals
Sound Judgment
Underwriting Processes
Certification
Certified Workers' Compensation Advisor
Licensed Missouri Admitted Producers P&C
Licensed Missouri Non-Admitted P&C
Timeline
Senior Commercial Lines Underwriter
Winter-Dent & Company
2008.01 - Current
Vice President of Commercial Lines
Winter-Dent & Company
2008.01 - Current
Commercial Insurance Lines Director
Winter-Dent & Company
2008.01 - Current
Insurance Marketing Manager
Winter-Dent & Company
2008.01 - Current
Senior Commercial Underwriting Specialist
CNA
2007.02 - 2008.01
Senior Commercial Insurance Underwriter
State Auto Insurance
1996.06 - 2007.02
Workers' Compensation Underwriter
Missouri Employers Mutual Insurance Company
1995.12 - 1996.06
Commercial Lines Manager
General Accident / Silvey Companies
1992.03 - 1996.12
Producer
Allstate Corp
1982.05 - 1993.01
No Degree - Computer Science And Programming
Moberly Area Community College
CPCU Completed Courses, 500,510,530,551,552,553. - Insurance And Risk Management