Gary Barren

• Responsible for the running of the front desk by hiring and training all front desk agents and leading by example
• Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines
• Assist in the development and monitoring of the budget to provide top quality customer service
• Schedule the front office staff and supervise workload during shifts
• Act as liaison between the General Manager and staff
• Answer phone inquiries, direct calls, and provide basic information

06/22- Present Sr. Pastor Derrick’s Temple

Sr. Pastor

● The Pastor, receive his ministerial phone calls, lead staff meetings, oversee and lead

worship services, and other ministerial duties.

● Oversee all ministry counseling needs from the church membership and requests

from the community.

● Pray with church members and guests who express difficulties in their life.

● Oversees the Benevolent Ministry of the church.

● Teaches regular Bible study classes.

● Visits nursing care facilities and homebound individuals/age group specific

members.

● Conducts weddings and funerals for church members.

● Visits grieving church members.

● Represents the Church at committee and ministry team meetings as requested.

● Cooperates with all staff to promote the entire ministry plan of the church.

● Serves as an effective liaison to church committees and team ministry efforts.

● Maintains a continued growth of personal calling and walk with the Lord through

Bible study and prayer.

● Maintains personal priorities with home and family as the spiritual leader.

● Develops and exercises Personal Evangelism within and outside the church.

• Answer and direct phone calls
• Organize and schedule appointments and meetings
• Maintain contact lists
• Produce and distribute correspondence memos, letters, faxes, and forms
• Assist in the preparation of regularly scheduled reports
• Develop and maintain a filing system
• Order office supplies
• Book travel arrangements
• Submit and reconcile expense reports
• Provide general support to visitors
• Provide information by answering questions and requests
• Take dictation
• Research and create presentations
• Generate reports
• Handle multiple projects
• Prepare and monitor invoices

• Cooperating with the general manager, and assisting with anything from project planning to staff management.
• Nurturing positive working relationships with staff.
• Delegating daily tasks.
• Addressing any issues in a timely fashion.
• Supervising staff and controlling merchandise.
• Ensuring company policies and procedures are followed.
• Setting a good example for staff.

4/2013-3/2018 Argon Credit

● Underwriter:

○ Responsible for applicant approval of policies and/or financing

○ Verified client information including financial details

● Customer Support Specialist:

○ Handle inbound technical inquiries effectively and efficiently through the

use of proactive customer service, call control techniques, and proven

technical troubleshooting procedures

○ Create an exceptional experience using professional customer service

techniques, while personalizing and focusing on adding value to the

customer

○ Retain existing customers through the use of proactive consulting techniques

enhancing perceive value in service

○ Resolve customer questions/concerns efficiently and effectively through the

use of active listening and personalizing techniques

○ Resolve problems on the first call with minimum supervision while

consistently improving personal technical knowledge and understanding

○ Participate in ongoing training in keeping with company request and

changing business strategies

9/2011-2/2013 CTI Collection Services, Inc.

● Called customers to settle delinquent accounts

● Skip Traced for possible customer locations

● Reviewed credit reports

2007-2011 RMI Marketing Solutions

Telesales & Accounts Payable Clerk

● Handled payments for accounts

● Was responsible for updating files for customers who had settled their accounts

● Updated customers’ accounts

● Entered customers’ data

2006-2007 CTI Collection Services, Inc.

● Called customers to settle delinquent accounts

● Skip Traced for possible customer locations

● Reviewed credit reports

2003-2005 American Recovery Systems

Account Manager

● Updated customers’ accounts

● Contacted customers to verify and/or set up payment schedules

● Entered customers’ data

● Responsible for updating files for customers who had settled their accounts

2000-2003 Nationwide Acceptance, LLC

Customer Service professional

● Personal contact with customers

● Data entry of credit memos

● Researched, evaluated, and resolved customer claims deductions, and credits

● Training incoming customer service reps.

● responsible for assisting customers with delinquent accounts get them paid