Accomplished operations leader with 20 years of experience driving performance, productivity, and service excellence in the LTL freight industry. Adept at managing large teams, streamlining operations, and ensuring compliance with DOT, OSHA, and company standards. Demonstrates a strong track record of mentoring employees, reducing operational costs, and improving service metrics in high volume terminal environments. Committed to safety, efficiency, and continuous improvement, with deep knowledge of freight handling, line-haul coordination, and talent development. ODM(Quality Driven Management) coach which is the equivalent of Six Sigma with other organizations.
Received two Bravo Zulu awards from FedEx for exceptional performance, teamwork, or service excellence. Delivering outstanding customer service and achieving operational goals under pressure