GARY BRACKETT
Richmond,TX
Summary
Experienced Manager with over 27 years proven record of outperforming sales objectives, exceeding service standards and outpacing performance goals. Solid retail and sales background with in-depth knowledge of related practices and market fluctuations. Motivated, team-oriented and enthusiastic about using skills to boost sales and support company success. Seasoned Service Manager bringing 12 years of service manager experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
1
1
Certification
Work History
EXECUTIVE SPECIALTY SALES TEAM LEADER
Target
08.2023 - 04.2024
- Managing staff, maintaining inventory, oversea product placement with price marketing, enforcing health and safety regulations and creating maximum margin profits with customer relations.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Conducted regular reviews of operations and identified areas for improvement.
ASSISTANT RESTAURANT GENERAL MANAGER
Culver's Restaurant
03.2022 - 08.2023
- Managing staff, maintaining inventory, training, scheduling shifts, enforcing health and safety regulations and creating maximum margin profits with customer relations.
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Maintained a clean and inviting atmosphere within the restaurant by implementing strict cleanliness standards for both staff members and the dining area itself.
- Collaborated with General Manager to develop strategic plans for business growth in alignment with company objectives.
GEEK SQUAD STORE SERVICE MANAGER
Best Buy
02.2010 - 02.2022
- Managed and led more than 180 employees both in store and in field agents
- Managed operations support, trained new hires in sales, inventory, and customer service, oversaw merging trends to gain marginal profits
- Maintained financial sales, profits and deposits.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Negotiated with vendors to secure best prices for parts and supplies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
General Manager
Play N Trade Co
01.2008 - 01.2009
- Maintained merchandise, created work schedules, built customer rapport, oversaw display inventory, created visualization products for maximum profit gain.
- Built and maintained Clientele for New Business
Assistant Manager
Cinemark Theatres Co
01.2007 - 01.2008
- Maintain theatre inventories, employee scheduling, digital cinema scheduling, training in customer relations and cinema maintenance daily procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
General Store Manager
Blockbuster LLC
01.1996 - 01.2007
- Managed financial revenue, managed inventory quality and quantity, prepared marketing strategy, trained incoming employees in customer service and inventory management.
- Led District Sales in Blockbuster Movie Pass Sales beating other sister locations by 30% growth
Education
Associate of Applied Science - Science, Technology, And Society
Wharton County Junior College
Wharton, TX01.2001
High School Diploma -
South Oldham High School
Crestwood, KY06.1996
Skills
- Budgeting/Financing Planning
- Client Relationships
- Information Protection /Security
- Team Leadership & Development
- Product and Service Sales
- Coaching and Mentoring
- Training and Development
- Goal Attainment
- Direct Sales
- Time and Order Management
- Documentation And Reporting
- Performance Improvement
- Analytical Thinking
- Goal Setting
- Overseeing Daily Activities
- Quality Improvement
- Conflict Resolution
- Daily workflow improvement
- Leading Team Meetings
- Safety
- Coaching
- Cash Handling
- Issue Resolution
- Shift Scheduling
- SMART goals
- Employee Evaluation
- Overtime Management
- SOP Adherence
- Data Analysis
- Audit reporting
- Process Improvement
- Expectation setting
- Sales expertise
- Key Performance Indicators
- Technical Support
- Influencing skills
- Team Check-Ins
Accomplishments
- Won Company Contest Achievers Twice , Once for Puerto rico and Once for Orlando Florida. Both for Bestbuy
-
- Won the Brad Anderson Legacy Stock Award. Only Top 1% of Employees are chosen for this.
-
- Employee of The Month Several Times
-
- Top Precinct Award Twice for Geek Squad Service Center
Personal Information
Title: RETAIL MANAGEMENT Service Manager
Certification
Apple IOS Certification
Timeline
EXECUTIVE SPECIALTY SALES TEAM LEADER
Target
08.2023 - 04.2024
ASSISTANT RESTAURANT GENERAL MANAGER
Culver's Restaurant
03.2022 - 08.2023
GEEK SQUAD STORE SERVICE MANAGER
Best Buy
02.2010 - 02.2022
General Manager
Play N Trade Co
01.2008 - 01.2009
Assistant Manager
Cinemark Theatres Co
01.2007 - 01.2008
General Store Manager
Blockbuster LLC
01.1996 - 01.2007
Associate of Applied Science - Science, Technology, And Society
Wharton County Junior College
High School Diploma -
South Oldham High School
Similar Profiles
Hannah QuinnHannah Quinn
General Merchandise Expert at TargetGeneral Merchandise Expert at Target
ASHLEY SANCHEZASHLEY SANCHEZ
Sales Associate at TargetSales Associate at Target
Esdras TalabertEsdras Talabert
General Merchandise Expert / Closing Expert at TargetGeneral Merchandise Expert / Closing Expert at Target
Erika QuituguaErika Quitugua
Fulfillment Expert and Trainer at TargetFulfillment Expert and Trainer at Target
Lindsey CaudilloLindsey Caudillo
MA-NCT at Next Level Urgent CareMA-NCT at Next Level Urgent Care