Gary Branch
San Antonio,TX
Summary
Professional hospitality leader prepared for managing front-of-house operations. Expertise in optimizing guest experiences and operational efficiency. Collaborative team player with focus on achieving results and adapting to changing needs. Skilled in customer service and staff management.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front of House Manager
Rainforest Cafe
11.2021 - 03.2025
- Managed a $10 million a year company
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Scheduled staff to efficiently meet needs based on sales trend and projected sales to maintain labor costs
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
Assistant General Manager
Canyon Cafe Acquisition
08.2012 - 05.2020
- Provided exceptional customer service and built guest relations
- Made myself present on dining room floor during lunch or dinner service when on shift
- Oversaw all food coming out of kitchen to make sure service to guests was timely and food was fresh and to proper temperature
- Personally tended to and corrected any guest issues with food quality or service to make sure their dining experience was positive, pleasant and memorable
- Made weekly sales projections based on annual seasonal history, current sales trends and upcoming local events
- Controlled labor costs by scheduling only staff necessary to meet projected sales
- Managed inventory and worked with vendors on pricing for purchases
- Logged inventory, sales & purchases, analyzed numbers to improve costs and search out any loss or theft
- Held daily shift meetings for menu education and daily features
- Made myself available to discuss and resolve all employee issues
- Handled maintenance issues including plumbing, electrical, HVAC, appliances and pest control
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Education
High School Diploma -
North County High School
Desloge, MO05.1991
Skills
- Customer Service & Guest Relations
- Staff Management & Team Building
- Organizational Skills
- Inventory & Cost Control
- Cash Handling
- Food Quality Control
- Kitchen & Bar Experience
- Menu Training
- Cleanliness & Sanitation
- Invoice Coding & Bill Payments
- Managing Sales & Purchases
- Sales Projections
- Scheduling and Labor Cost Control
- P & L Evaluation
- Experienced with Microsoft Word and Excel
Certification
- Texas Food Manager, Food & Beverage Takeout, Pickup & Delivery Manager Certification
- Texas TABC Seller-Server Certification
- PCI Compliance Certification
Community Events
Helped organize annual Paws on the Patio event at Canyon Cafe. Paws on the Patio was an annual fundraiser for local animal shelters such as SNIPSA and the San Antonio Humane Society. Guests would join us outdoors for Halloween themed dinner and drinks and a three course meal for their pets. We would have live entertainment and a costume contest for the dogs with prizes for the winners. It was a popular event that was looked forward to every year. This was a fun and great way to connect with the community and raise money for a great cause.
Timeline
Front of House Manager
Rainforest Cafe
11.2021 - 03.2025
Assistant General Manager
Canyon Cafe Acquisition
08.2012 - 05.2020
High School Diploma -
North County High School
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