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Hi, I’m

Gary Brown

Nursing, Restaurant Management, Team Managment, Data Managment, POS Building, Nursing Care, Life Couach
PORTSMOUTH,OH
Gary Brown

Summary

Team-driven professional successful supervising staff members, organizing great recreational activities and building lasting relationships. Multitasking Life Enrichment Director offering compassion and respect while communicating effectively. Creative in developing activities and expeditions that spark interest. Friendly Life Enrichment Director knowledgeable in finding great activities to expand interests of senior citizens. Bright and energetic professional with more than 9 years of expertise providing engaging, inspiring, fun, and educational events and activities. Adept at identifying optimal curricula, developing lesson plans and aligning instruction with current learning goals Good planner, problem-solver and analytical leader with strong attention to detail and sound judgment focused on continuous improvement. Decisive, practical and strategic in leading operations and teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

27
years of professional experience
9

Certifications

Work History

Total Home Care Services

Life Enrichment Coordinator

Job overview

  • Established strong relationships with community partners to bring additional resources and opportunities to enrich the lives of residents.
  • Enhanced resident engagement by organizing and implementing a diverse range of activities, events, and programs.
  • Maintained accurate documentation of resident participation in life enrichment programs for use by interdisciplinary teams during care planning processes.
  • Managed budgets effectively, optimizing resources to provide high-quality experiences for all residents within financial constraints.
  • Increased family involvement in life enrichment activities by hosting special events and maintaining open lines of communication with residents'' loved ones.
  • Provided compassionate support to residents coping with personal losses or challenging life events by offering emotional support and connecting them with relevant resources within the community.
  • Served as a resource for staff members seeking guidance on incorporating life enrichment principles into their daily interactions with residents.
  • Championed diversity within programming offerings by creating inclusive events that celebrate a variety of cultures and traditions.
  • Developed customized care plans for residents, ensuring their individual needs were met through tailored life enrichment programs.
  • Improved resident satisfaction scores by consistently seeking input on programming preferences from both participants and non-participants alike.
  • Promoted a positive environment within the facility by fostering teamwork among staff members and encouraging collaborative problem-solving efforts.
  • Encouraged social interaction and relationship-building among residents by facilitating group activities, clubs, and discussion sessions tailored to common interests.
  • Collaborated with interdisciplinary teams to assess resident preferences and develop personalized activities that promoted physical, mental, and emotional wellbeing.
  • Evaluated program effectiveness regularly, utilizing feedback from residents, families, and staff to make continuous improvements in programming offerings.
  • Implemented creative strategies for incorporating technology into daily activities, enhancing resident enjoyment and participation levels.
  • Coordinated transportation logistics for off-site excursions, maximizing accessibility for all interested residents while ensuring safety protocols were maintained at all times.
  • Ensured compliance with applicable regulations pertaining to activity programming in senior living communities.
  • Provided one-on-one programs and activities for residents unable to participate in group settings.
  • Planned zoo trips, shopping excursions and religious worship opportunities for residents.
  • Coordinated holiday decorating of facility, garnering help of residents and volunteer staff.
  • Collaborated closely with residents, using effective communication to better understand favorite activities.
  • Increased resident socialization through implementation of wide range of fun, educational and family-oriented activities.
  • Conferred and resolved education-related issues and problems with students, parents and school officials.
  • Represented educational program at meetings and conferences to serve as subject matter liaison for array of services and activities assigned.
  • Established and updated objectives and tools for overall program and each department to enhance operations.
  • Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.

Ohio Department Of Developmental Disabilities

LPN, Private Duty

Job overview

  • Implemented infection control measures diligently, minimizing the risk of contamination in the home setting.
  • Administered medications accurately, ensuring the proper dosage and timing for optimal treatment effectiveness.
  • Assisted patients with activities of daily living, promoting independence and dignity in their own homes.
  • Enhanced patients'' quality of life by providing compassionate and empathetic private duty nursing services.
  • Participated in ongoing continuing education opportunities to stay current on best practices in private duty nursing.
  • Educated patients on managing chronic conditions, empowering them to take control of their own health.
  • Conducted thorough assessments of patients'' vital signs and overall well-being, identifying potential issues early on for prompt intervention.
  • Provided emotional support to patients and families during difficult times, fostering a nurturing environment for healing.
  • Established therapeutic relationships with diverse patient populations across various age ranges and medical conditions.
  • Acted as an advocate for patients within the healthcare system when needed, ensuring they received appropriate resources and support.
  • Managed wound care effectively, implementing appropriate treatments to promote healing and prevent infection.
  • Reduced hospital readmission rates by closely monitoring patients and promptly addressing any health concerns.
  • Coordinated with physicians to develop customized home-based therapies for patients recovering from surgery or illness.
  • Developed and maintained strong rapport with patients and families, earning their trust and confidence in the nursing care provided.
  • Utilized strong critical thinking skills to make informed decisions regarding patient care in challenging situations.
  • Maintained accurate and up-to-date patient records, facilitating seamless communication among healthcare providers.
  • Improved patient care by developing comprehensive care plans tailored to individual needs.
  • Collaborated with interdisciplinary healthcare teams, contributing valuable input for holistic patient care.
  • Supervised ancillary staff members such as home health aides and certified nursing assistants, ensuring high-quality patient care at all times.
  • Communicated regularly with family members regarding updates on patient progress, addressing any questions or concerns that arose.
  • Changed out tracheostomies, gastrostomy buttons, and catheters regularly to prevent infection or other problems.
  • Administered prescribed medication and treatment as permitted by state and local regulations in accordance with physician orders.
  • Interpreted patient needs, knowledge, growth, and development to construct treatment plan.
  • Documented patient assessment, evaluation and responses to therapy to facilitate therapeutic intervention.
  • Prepared visit notes, updated and summarized client records and conferred with health care disciplines in providing coordinated client care.
  • Reported general, physical, and mental condition of patients to support care initiatives.
  • Supported personal care needs, shopping for groceries, and cleaning house.
  • Fostered strong relationships with clients and families to support comprehensive social, mental and physical care.
  • Demonstrated clinical competence in administering care to support physician orders, nursing care plan and policies.
  • Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
  • Engaged and educated clients on appropriate behaviors and essential social interaction.
  • Assisted in development and implementation of service plans related to nursing and patient health care needs.
  • Participated in service education programs, patient care conferences and staff meetings to advance knowledge and foster multidisciplinary communication.
  • Maintained open availability to rotate through on-call periods, night shifts and weekend visits.
  • Administered medications and treatments as prescribed by physicians.
  • Scheduled appointments and transported patients to medical facilities using personal transportation.
  • Administered medications and injections to patients.
  • Provided patient education on health care issues and prescribed medications.
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
  • Helped patients complete bathing, dressing and eating.
  • Evaluated patient histories, complaints, and current symptoms.
  • Supported diagnoses by taking blood samples from patients for laboratory testing.
  • Delivered emotional support to patients and families during challenging times.
  • Provided diagnosis information, treatment possibilities, disease management tips and wound care advice to patients, loved ones and caregivers.
  • Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
  • Reviewed patient history to verify conditions and current medications.
  • Developed and implemented individualized patient care plans.
  • Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
  • Monitored patient health conditions to report changes to assigned physician.
  • Took samples to complete diagnostic and routine assessment tests.
  • Coordinated patient transfers to other facilities.
  • Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
  • Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.

Teleperformance USA

Account Services Specialist

Job overview

  • Ensured timely delivery of services by effectively communicating with internal teams such as product development, logistics, and finance departments.
  • Collaborated with sales teams to identify new business opportunities, resulting in increased revenue.
  • Negotiated favorable contract terms on behalf of clients by leveraging strong analytical skills and industry knowledge.
  • Conducted regular reviews of client accounts for accuracy and compliance with industry regulations.
  • Developed customized service plans tailored to individual client needs, maximizing satisfaction and retention rates.
  • Assisted clients with onboarding procedures, ensuring smooth transitions and minimizing disruptions to their operations.
  • Identified opportunities for upselling products or services, contributing to company growth objectives.
  • Implemented innovative solutions for improving operational efficiency within the Account Services department while maintaining a high level of customer service quality standards.
  • Enhanced customer relationships through prompt and professional communication, fostering trust and loyalty.
  • Reduced past-due balances by implementing effective collection strategies tailored to the specific circumstances of each case.
  • Improved client satisfaction by efficiently addressing and resolving account-related issues.
  • Provided training and support for junior team members, enhancing overall team performance.
  • Boosted overall client retention rates through proactive monitoring of account health indicators such as usage patterns or payment history.
  • Maintained detailed records of client interactions using CRM software for improved tracking and reporting purposes.
  • Delivered exceptional client experiences by providing personalized attention and tailored solutions to account-related concerns.
  • Streamlined account management processes, reducing errors and increasing productivity.
  • Resolved complex account discrepancies by working closely with cross-functional teams such as finance, sales, and operations.
  • Balanced up to Number accounts simultaneously, maintaining regular contact and professional relationships with each.
  • Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
  • Educated clients on relevant policies and options and answered questions to remedy issues.
  • Researched options and recommended services to address clients' needs.
  • Advocated for client needs within Type company to improve experience and increase customer retention.
  • Listened to clients and assisted with navigation of complex systems involved in Type transactions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.

Crystal Care Nursing Home

STNA

Job overview

  • Assisted with patient transfer and ambulation.
  • Assisted patients in daily activities, promoting their independence and dignity.
  • Kept accurate records of patients' care, condition, and progress.
  • Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
  • Demonstrated adaptability by caring for a diverse range of patients with varying needs.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Managed challenging behaviors effectively through de-escalation techniques and clear communication methods with both the patient and staff involved.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Contributed to an inclusive environment by treating all patients with respect and cultural sensitivity.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Conducted regular safety checks on patient rooms, addressing potential hazards immediately.
  • Reduced risk of infections with diligent adherence to hygiene and sanitation protocols.
  • Conducted comprehensive charting updates after each shift, maintaining thorough records of patient care and progress.
  • Coordinated mealtime assistance for patients requiring feeding support, ensuring proper nutrition intake daily.
  • Safely transported patients throughout the facility using proper transfer techniques and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Provided emotional support for patients and their families during difficult times, fostering trust and rapport.
  • Monitored vital signs, promptly reporting any abnormalities to the supervising nurse.
  • Participated in professional development opportunities to stay current in STNA best practices and industry trends.

Crystal Care Nursing Home

Social Services Assistant

Job overview

  • Developed educational materials on various social issues to inform both clients and the broader community about available resources.
  • Researched funding sources; prepared grant applications that enabled expansion of vital programs.
  • Organized outreach events to raise awareness about social service programs and connect individuals with necessary resources.
  • Collaborated with community organizations to expand access to essential services for vulnerable populations.
  • Participated in ongoing training opportunities, staying current on best practices within the field of social services.
  • Coordinated appointments between clients and essential service providers while remaining sensitive to individual scheduling constraints.
  • Facilitated successful transitions from institutional settings back into the community through comprehensive discharge planning.
  • Provided empathetic support to clients during crisis situations, facilitating timely interventions by relevant professionals.
  • Maintained accurate records of client interactions and progress towards goals, ensuring effective service delivery.
  • Contributed to program evaluations by tracking client outcomes and providing feedback on areas for improvement.
  • Facilitated group sessions for clients focused on skill-building and personal development, fostering a supportive environment for growth.
  • Streamlined administrative processes by implementing efficient record-keeping systems and data management techniques.
  • Assisted with the development of policy and procedure documentation, ensuring organizational compliance with regulatory requirements.
  • Conducted thorough assessments of client needs, connecting them with appropriate resources and support networks.
  • Enhanced client satisfaction by providing timely and accurate information on available social services programs.
  • Built strong relationships with local stakeholders – including schools, healthcare providers, law enforcement – to strengthen collaborative efforts in service delivery.
  • Assisted case managers in developing personalized care plans for clients, resulting in improved well-being and selfsufficiency.
  • Supported the professional development of team members by sharing knowledge, experience, and insights into effective practice within the field of social services assistance.
  • Developed and delivered training sessions for volunteers, increasing their understanding of the social services sector and equipping them to better support clients.
  • Served as a liaison between clients and external agencies, advocating for their needs and promoting effective communication.
  • Provided social work services, individual, and family therapy and referrals.
  • Counseled individuals and families regarding mental health, substance abuse, physical abuse, and rehabilitation issues.
  • Developed and maintained relationships with community organizations and agencies.
  • Facilitated communication between clients and other service providers.
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Monitored progress towards service plan goals.
  • Provided support to social service clients in navigating available resources.
  • Developed and maintained accurate records of programs and services.
  • Facilitated outreach activities to build community awareness.
  • Cultivated and maintained relationships with community members to facilitate outreach activities.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Developed and implemented strategies to enhance quality of social services.
  • Coordinated with local government to provide resources to clients.
  • Developed and implemented programs to engage and empower underserved populations.
  • Improved clients' coping with routine life activities such as food budgeting and rental payments.
  • Spoke with senior citizen groups to expand community engagement and program outreach.
  • Administered and tracked client service payments.
  • Assisted in developing grant proposals to support social service initiatives.

Crystal Care Nursing Home

Activities Coordinator

Job overview

  • Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
  • Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
  • Organized diverse activities, addressing various interests and promoting social interaction among participants.
  • Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
  • Fostered a sense of belonging among participants through regular recognition of achievements during group gatherings and celebrations.
  • Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
  • Maintained and ordered supplies for activities.
  • Increased activity participation by maintaining a welcoming and inclusive environment for all attendees.
  • Improved event coordination efficiency by streamlining processes, resulting in smoother execution of planned activities.
  • Assisted management in developing new programs for improved resident satisfaction and overall wellbeing.
  • Developed strong relationships with community partners, expanding available resources for program offerings.
  • Managed budgetary constraints effectively by identifying cost-efficient activities and materials.
  • Promoted physical wellness through the implementation of group exercise classes tailored to various ability levels.
  • Contributed to resident care planning by participating in assessment, developing service plan goals and maintaining progress notes.
  • Developed and implemented themes and activities for children between ages of Number and Number.
  • Sought and obtained community opportunities for cultural and recreational participation and safely transported residents to and from locations.
  • Evaluated participant feedback to continuously improve programming quality and relevance.
  • Facilitated communication between participants and their families, ensuring consistent updates on involvement levels and achievements within the program.
  • Ensured safety and compliance with local regulations by conducting regular audits of program spaces, equipment, and materials.
  • Maintained thorough documentation of attendance records, incident reports, and other pertinent information related to each participant''s experience within the program.
  • Organized fundraising events to support department and raise money for future activities.
  • Collaborated with interdisciplinary teams to provide holistic care and support for residents'' needs.
  • Addressed individual preferences by offering a range of culturally relevant activities, fostering inclusiveness and cultural appreciation.
  • Implemented successful fundraising initiatives to support special events or outings for participants.
  • Increased awareness of available programs through targeted marketing campaigns within the community setting.
  • Coordinated volunteer efforts, maximizing available resources while providing meaningful experiences for community members.
  • Conducted clinical observations in classroom and during activities, noting emotional, and behavioral health.
  • Established partnerships with local businesses that provided additional resources or services related to program offerings which enhanced overall participant experiences.
  • Maintained individual child records, program records and completed various reports.
  • Provided ongoing training opportunities for staff members to ensure an understanding of best practices in activity planning and facilitation techniques were maintained consistently throughout the team environment.
  • Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
  • Partnered across departments to run smooth, professional events and activities.
  • Created and maintained detailed reports of daily, weekly and monthly operations.
  • Coordinated with other entertainment venues to create joint promotional events.
  • Restored customer loyalty by resolving complaints with workers, activities or services rendered.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.
  • Cultivated strong relationships with customers to build loyalty and repeat business.
  • Monitored budget and expenditures, keeping facility within budget.
  • Conducted research and analysis of market trends to determine potential opportunities for growth.
  • Developed partnerships with external vendors and suppliers to obtain quality products and services.

Crystal Care Nursing Home

Care Plan Coordinator

Job overview

  • Completed resident assessments in accordance with current regulations and guidelines.
  • Supported patient care excellence via planning and interpretation of programs.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Updated policies and procedures, leading continuous improvement of resident assessments and care.
  • Streamlined care plan documentation for efficient record-keeping and easy access for all team members.
  • Improved communication between healthcare providers and patients by coordinating care plan meetings and updates.
  • Served as a liaison between healthcare professionals, family members, and patients for transparent communication regarding treatment options and progress updates.
  • Collaborated with multidisciplinary teams to create comprehensive, holistic care plans for optimal patient outcomes.
  • Advanced interdisciplinary cooperation within clinical teams through effective coordination of resources centered around individualized patient needs.
  • Provided training for clinical staff on proper care plan documentation, boosting overall efficiency in data management and interdisciplinary collaboration.
  • Increased patient satisfaction rates by addressing concerns promptly and adjusting care plans as needed based on feedback received from patients or family members.
  • Ensured continuity of care by maintaining thorough records of patient interactions, updates to care plans, and treatment goals achieved.
  • Promoted patient self-management through education on health-related topics, empowering individuals to take control of their own wellbeing.
  • Ensured timely implementation of care plans by facilitating regular review meetings with healthcare practitioners.
  • Reduced hospital readmissions through diligent follow-up on patients'' progress and appropriate adjustments to their care plans.
  • Maintained compliance with regulatory standards by adhering to guidelines when creating and updating patient records.
  • Evaluated the effectiveness of implemented care plans, making necessary modifications to optimize outcomes for patients.
  • Championed a patient-centered approach to care planning, resulting in increased patient satisfaction levels and stronger rapport between patients and healthcare providers.
  • Enhanced patient care by developing individualized care plans tailored to each patient''s needs.
  • Implemented evidence-based practices into care plan design to ensure optimal results in line with current best-practice recommendations.
  • Identified trends in patient needs and adjusted care plans accordingly, ensuring continuous improvement in service delivery.
  • Enhanced application of nursing and medical practices in alignment with laws and regulations.
  • Mitigated potential risks associated with complex medical conditions through careful assessment of individual needs during the development of personalized care plans.
  • Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
  • Worked with providers to define quality metrics and outcome reporting process.
  • Collected and aggregated data to identify problems or trends, such as turnaround time and issues with physician offices.
  • Arranged transportation and documented details of discharge transition plans.
  • Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Communicated with patients, ensuring that medical information was kept private.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Insured The Continuous update and functionality of federal and state programming and software for the purposes of care plan submission and billing for insurance companies.

Speedway Gas Station

Customer Service Representative

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Managed timely and effective replacement of damaged or missing products.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Investigated and resolved accounting, service and delivery concerns.
  • Trained staff on operating procedures and company services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Yum Brands Inc

Shift Manager

Job overview

  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Tracked receipts, employee hours, and inventory movements.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Developed strong relationships with vendors to ensure timely delivery of products while maintaining cost efficiencies.
  • Reduced employee turnover by implementing effective retention strategies such as recognition programs and career development opportunities.
  • Identified potential bottlenecks in the operational processes which resulted in improved productivity levels over time.

Yum Brands Inc

Assistant Store Manager

Job overview

  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Yum Brands Inc

Team Member

Job overview

  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Assisted with inventory counts and stocking of merchandise.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Optimized workflows with proactive problem-solving and process improvements that streamlined day-to-day operations.
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
  • Collaborated cross-functionally in order to enhance overall team performance, leading to increased efficiency in project execution.
  • Promoted a culture of continuous learning within the team by initiating training sessions, sharing best practices, and encouraging skill development.
  • Bolstered company reputation through outstanding service delivery that consistently exceeded expectations of both clients and coworkers.
  • Achieved improved sales results with persuasive presentations that showcased product benefits while addressing client needs.
  • Demonstrated commitment to ongoing professional development by actively participating in industry seminars, workshops, and conferences to stay current with market trends and best practices.
  • Facilitated successful project outcomes through meticulous organization of resources while maintaining open lines of communication among stakeholders.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Frequently inspected production area to verify proper equipment operation.
  • Observed packing operations to verify conformance to specifications.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Insured proper prep was done by utilizing prepped forecasting reports.

Yum Brands Inc

Crew Trainer

Job overview

  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Maintained current knowledge of all team position requirements.
  • Evaluated crew members'' progress and provided constructive feedback for continuous development.
  • Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
  • Enhanced crew performance by implementing effective training strategies and customized lesson plans.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
  • Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
  • Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
  • Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
  • Documented training and progress on database to enable tracking history and maintain accurate records.
  • Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
  • Facilitated open communication between crew members, promoting teamwork and collaboration.
  • Reduced employee turnover by fostering a supportive and engaging learning environment.
  • Designed and executed training programs for new and existing crew members to provide knowledge, skills and techniques in performing tasks.
  • Played a key role in the recruitment process by assessing candidates'' skills and aptitudes, ensuring well-rounded crews with complementary skillsets.
  • Developed time-efficient training schedules that minimized disruption to daily operations while still ensuring adequate preparation for new hires.
  • Identified skill gaps within the team and designed targeted training sessions to address them.
  • Delivered refresher courses as needed to maintain up-to-date knowledge on industry standards, safety regulations, and operational procedures within the crew team.
  • Promoted a culture of continuous improvement by encouraging feedback from both trainees and experienced staff members alike on ways to enhance job-related skills further.
  • Produced training materials and gathered resources to equip crew members with learning opportunities.
  • Implemented regular evaluations of training programs, using feedback to make updates as needed for continued effectiveness.
  • Liaised with other departments to coordinate training activities and resolve any issues or concerns.
  • Provided coaching and mentoring to employees.
  • Established and maintained quality control standards.
  • Trained and mentored Number new personnel hired to fulfill various roles.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Developed job-specific competencies and performance standards.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Built and maintained professional relationships with vendors and suppliers.
  • Facilitated virtual, in-person and blended learning sessions.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring Number%.
  • Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
  • Used Software to design training for Type employees and increase company retention and productivity rates Number%.
  • Designed and delivered web-based, self-directed learning materials.

Ponderosasteakhouses

Grill Cook

Job overview

  • Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
  • Maintained clean, organized grill stations for hygienic, orderly food preparation.
  • Cleaned and maintained kitchen equipment regularly.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Regularly cleaned and maintained grilling equipment to ensure peak performance at all times.
  • Adhered to strict food safety guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
  • Restocked and rotated food items according to expiry dates to minimize waste.
  • Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
  • Efficiently managed time by prioritizing tasks according to importance and urgency.
  • Effectively communicated with fellow team members to coordinate dish preparation during peak service hours.
  • Stored and handled goods correctly to maintain freshness and condition.
  • Provided excellent customer service by addressing any concerns or special requests promptly and professionally.
  • Demonstrated initiative by taking on additional responsibilities during busy periods or when shortstaffed.
  • Collaborated with fellow cooks to streamline kitchen processes for increased efficiency.
  • Grilled meats and seafood to customer specifications.
  • Adjusted gas and electric grills to specified temperatures for quality food output.
  • Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
  • Established and maintained productive staff relationships for positive working environments.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Verified order accuracy and quality ahead of service to maintain standards.
  • Enhanced customer satisfaction by consistently preparing high-quality dishes in a timely manner.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Reduced food waste by implementing proper portion control and efficient cooking techniques.
  • Closely followed recipes and presentation guidelines to maintain consistency across menu items.
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
  • Ensured proper cooking temperatures were maintained for various proteins, resulting in consistent dish quality and reduced risk of foodborne illness.
  • Worked closely with front-of-house staff to address any order modifications or dietary restrictions efficiently and accurately.
  • Provided support to crew members through all facets of food preparation and delivery.
  • Consistently met or exceeded performance goals by dedicating time and effort to honing skills and staying current with industry trends.
  • Distributed food to team members with efficiency in high-volume environment.
  • Developed daily specials using fresh, seasonal ingredients to provide variety for customers.
  • Operated and maintained grills, fryers and other cooking equipment.
  • Monitored food temperatures for proper cooking and safe consumption.
  • Checked freshness and quality of ingredients.
  • Performed daily food preparation tasks by chopping, slicing and dicing various food and ingredients.
  • Restocked stations and supplies during slower periods between rushes.
  • Followed recipes and cooking techniques for consistent results.
  • Verified accurate portioning of food items and garnishes.
  • Prepared meals according to customer specifications.
  • Washed, peeled and seeded fruits and vegetables to prepare for consumption.
  • Developed deep understanding of menu items and ingredients.
  • Adhered to strict food safety regulations and hygiene standards.
  • Worked closely with other kitchen staff to facilitate timely completion of orders.
  • Utilized problem-solving skills to address customer complaints.
  • Modified recipes according to dietary requirements.
  • Used cost-saving measures to maximize profits.

Ponderosasteakhouses

Bakery Worker

Job overview

  • Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
  • Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Demonstrated versatility within the role by performing various tasks such as decorating cakes, preparing doughs, mixing batters, and baking pastries as required for business needs.
  • Strengthened customer loyalty by promptly addressing any concerns or complaints and taking corrective action as needed.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
  • Supported the bakery''s sustainability efforts by implementing waste reduction measures and composting initiatives.
  • Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
  • Maintained high-quality standards by closely monitoring baking processes, adjusting recipes as needed for optimal results.
  • Enhanced team morale through active participation in staff meetings, offering valuable suggestions for improvements, and fostering open communication among colleagues.
  • Streamlined bakery operations through the implementation of efficient work procedures and time management techniques.
  • Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Played an integral role in seasonal preparations planning for special events like holidays or community gatherings which resulted in increased revenue during those periods.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Used utensils and equipment to portion, wrap and display bakery items.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Measured and mixed ingredients accurately to assist in baking process.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
  • Inspected goods to establish accurate pricing and labeling.
  • Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
  • Wrapped, boxed and weighed bakery department products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Used in-store system to locate inventory and place special orders for customers.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Community Action Project Cap

Youth Program Supervisor

Job overview

  • Cultivated relationships with local organizations to secure volunteer opportunities for program participants.
  • Implemented training sessions for new staff hires to ensure proper knowledge of program policies and procedures.
  • Enhanced youth program participation by developing engaging and age-appropriate activities.
  • Increased program retention rates through consistent communication with parents and guardians.
  • Evaluated program effectiveness by regularly collecting feedback from participants, parents, and staff members.
  • Provided ongoing support to parents/guardians through regular meetings discussing their child''s progress within the program.
  • Collaborated with other staff members to design and implement comprehensive curricula tailored to the specific needs of each participant.
  • Monitored individual participant progress using data-driven assessments to inform future programming decisions.
  • Served as a mentor and role model for youth participants, demonstrating strong interpersonal skills in interactions with diverse groups of individuals.
  • Maintained accurate records of participant attendance, progress, and achievements for regular reporting purposes.
  • Established a safe and positive environment for youth participants, fostering personal growth and development.
  • Supervised daily program operations while ensuring adherence to safety regulations and guidelines.
  • Streamlined administrative tasks by implementing efficient systems for record-keeping and reporting requirements.
  • Developed innovative solutions to address behavioral challenges in a constructive manner while maintaining a positive learning atmosphere.
  • Fostered an inclusive environment by promoting cultural awareness and sensitivity among staff and program participants.
  • Enhanced collaboration among team members by organizing regular staff meetings focused on continuous improvement strategies.
  • Established clear policies for handling emergency behavioral, illness and injury incidents.
  • Partnered with businesses, schools and nonprofits to expand youth program outreach and impact.
  • Procured new supplies and equipment in line with budget goals.
  • Incorporated understanding of multiple learning modalities and leveraged assessments to develop personalized enrichment curricula.
  • Observed staff and volunteers to verify compliance with educational, safety and interpersonal guidelines.
  • Coordinated logistics for meals, transportation and program delivery.
  • Spearheaded job training and early employment programs for teenagers.
  • Provided leadership, guidance and support to staff members.
  • Participated in community events to promote services and engage with public.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Monitored program performance and outcomes for successful delivery of services.
  • Partnered with local organizations to expand access to social and community services.
  • Collaborated with community members to develop and implement service initiatives.
  • Assessed community needs and identified resources for social and community service programs.
  • Developed and implemented training programs for staff.
  • Established and maintained relationships with key stakeholders.
  • Researched best practices and developed strategies to improve program outcomes.
  • Coordinated with community stakeholders for successful implementation of social and community service initiatives.
  • Advocated for social and community service programs to increase awareness and funding.
  • Conducted community workshops to promote different programs and educate public on available services.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Managed volunteer programs focused on providing community services to underserved populations.
  • Spearheaded fundraising efforts to support social and community service initiatives.

Community Action Youth Programs

Community Youth Worker

Job overview

  • Developed strong rapport with youths, fostering trust and promoting open communication about personal challenges.
  • Increased participation rates in after-school programs by developing appealing offerings based on youth feedback.
  • Strengthened community partnerships through regular collaboration with local organizations and schools.
  • Boosted graduation rates for program participants through consistent academic support and mentorship.
  • Promoted positive behavior change in at-risk youths through targeted interventions and support services.
  • Collaborated closely with parents, teachers, counselors, and social workers to identify areas of need for individual students.
  • Expanded access to community resources by connecting families with relevant agencies and support networks.
  • Fostered strong relationships with local businesses to create meaningful job placement opportunities for program participants.
  • Implemented effective crisis intervention strategies when needed, ensuring the safety of all involved parties while addressing underlying issues leading to conflict or distress.
  • Improved communication skills among participants by facilitating open discussions and group activities.
  • Completed necessary reports and documentation to maintain thorough, accurate case records.
  • Provided key emotional support to special needs youth.
  • Assisted in identifying and reducing barriers to youth engagement and development.
  • Collaborated with parents, teachers and professionals to drive youth program outcomes.
  • Developed and maintained relationships with community organizations and agencies.
  • Facilitated communication between clients and other service providers.
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Monitored progress towards service plan goals.
  • Provided support to social service clients in navigating available resources.
  • Developed and maintained accurate records of programs and services.
  • Cultivated and maintained relationships with community members to facilitate outreach activities.
  • Participated in meetings with stakeholders to discuss program objectives and strategies.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Improved clients' coping with routine life activities such as food budgeting and rental payments.
  • Spoke with senior citizen groups to expand community engagement and program outreach.
  • Reform several miscellaneous custodial services in local school systems through the youth program

Community Action Youth Programs

Community Youth Worker

Job overview

  • Developed strong rapport with youths, fostering trust and promoting open communication about personal challenges.
  • Increased participation rates in after-school programs by developing appealing offerings based on youth feedback.
  • Strengthened community partnerships through regular collaboration with local organizations and schools.
  • Provided ongoing professional development opportunities for staff members through trainings, workshops, and continuing education offerings.
  • Promoted positive behavior change in at-risk youths through targeted interventions and support services.
  • Collaborated closely with parents, teachers, counselors, and social workers to identify areas of need for individual students.
  • Expanded access to community resources by connecting families with relevant agencies and support networks.
  • Fostered strong relationships with local businesses to create meaningful job placement opportunities for program participants.
  • Improved communication skills among participants by facilitating open discussions and group activities.
  • Completed necessary reports and documentation to maintain thorough, accurate case records.
  • Provided key emotional support to special needs youth.
  • Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
  • Assisted in identifying and reducing barriers to youth engagement and development.
  • Collaborated with parents, teachers and professionals to drive youth program outcomes.
  • Facilitated youth development and leadership programs for young people from diverse backgrounds.
  • Developed and maintained relationships with community organizations and agencies.
  • Facilitated communication between clients and other service providers.
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Monitored progress towards service plan goals.
  • Provided support to social service clients in navigating available resources.
  • Improved clients' coping with routine life activities such as food budgeting and rental payments.
  • Implemented and developed programs to address poverty and inequality.
  • Spoke with senior citizen groups to expand community engagement and program outreach.
  • Assisted with various manual labor tasks at the local community pool.

Bazler Enterprises

Line Cook
12.2023 - Current

Job overview

  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Plated and presented all dishes to match established restaurant standards.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Increased kitchen productivity by keeping tools organized for easy access when needed.
  • Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
  • Boosted employee morale through positive attitude, willingness to assist others when needed.
  • Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
  • Grilled meats and seafood to customer specifications.
  • Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
  • Assisted in inventory management by accurately tracking supplies and placing orders as needed.
  • Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
  • Mentored junior staff members in culinary skills and techniques, fostering professional growth within the team.
  • Implemented effective waste reduction strategies, minimizing food costs and supporting sustainable practices.
  • Participated in creating daily specials that showcased creativity while utilizing available inventory effectively.
  • Contributed to menu planning and development, incorporating seasonal ingredients for optimal freshness and taste.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Prepared and cooked meals according to recipes and customer specifications.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Monitored food quality and presentation to maintain high standards.
  • Maintained smooth and timely operations in preparation and delivery of meals.
  • Trained new kitchen staff on food safety, preparation and cooking techniques.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Verified proper portion sizes to consistently attain high food quality standards.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Assisted in developing new menu items to reflect restaurant's style and standards.
  • Developed innovative, creative menu items and recipes.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.

Dash Thru Convenient

Sales Associate
01.2022 - 10.2023

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
  • Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
  • Collaborated with team members to achieve monthly sales targets.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.

Education

Montgomery Carrier Technical Center
Dayton, OH

Bachelor Of Applied Science from Nursing
02.2017

University Overview

Sinclair Community College
Dayton, OH

Associate Degree In Nursing from Nursing
08.2015

University Overview

Scioto County Career Technical Center
Lucasville, OH

Stna from Nursing
11.2007

University Overview

Scioto County Career Technical Center
Lucasville, OH

Cna from Nursing
03.2006

University Overview

South Webster High School
South Webster, OH

Gen Education from General Studies
05.2002

University Overview

  • Awarded Presidential Student Service award
  • Awarded Goveners student service award
  • Honoree of OGPT 1st attempt all 5 areas with honers
  • Relevant Coursework: Adv. Mathematics & Adv. Sciences
  • Professional Development: JAGS ( Jobs for ohios graduates)
  • Extracurricular Activities: Over 4000 Hours of Volunteer and Community Service work
  • IMPACT Member (Informed Minds Preppairing A Challenging Tomarrow )

Skills

  • Documentation And Reporting
  • Innovation and Creativity
  • Activity Coordination
  • Assessment and Evaluation
  • Effective collaboration and interaction
  • Creative Program Development
  • Documentation
  • Activity Planning
  • Recruiting and Hiring
  • Issue Resolution
  • Records Management
  • Records Maintenance
  • Recordkeeping
  • Volunteer Management
  • Activity research and implementation
  • Monthly event calendars
  • Chaperoning events
  • Scheduling oversight
  • Strong Work Ethic
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Punctual and Dependable
  • Decision-Making
  • Relationship Building
  • Flexible Schedule
  • Documentation skills
  • Team building
  • Task Prioritization
  • Self Motivation
  • Technical Troubleshooting
  • Interpersonal Skills
  • Analytical Thinking
  • Work Prioritization
  • Goal Setting
  • Professionalism
  • Interpersonal Communication
  • Staff Supervision
  • Time management abilities
  • Continuous Improvement
  • Inventory Management
  • Adaptability
  • Written Communication
  • Project Management
  • Content Development
  • Staff Development
  • Policy Implementation
  • Technology Integration
  • Professional Demeanor
  • Problem-solving aptitude
  • Health Code Compliance
  • Program Management
  • Performance Evaluations
  • Disciplinary Actions
  • Social Media Promotion
  • Budget Preparation
  • Recordkeeping abilities
  • Program Planning
  • Student relations
  • Policies and Procedures Enforcement
  • School Administration
  • Emergency Readiness
  • Remote Learning
  • Analytical Skills
  • Multicultural Leadership
  • Instructor Training
  • Budget Administration
  • Course Management
  • Program Evaluation
  • Faculty Coordination
  • Classroom Evaluations
  • Administrative Staff Coordination
  • Program Analysis
  • Faculty Management
  • New System Implementation
  • Vocational Programs Development
  • State Testing Support
  • Academic Standards Management
  • Fiscal Management
  • Presentation Skills
  • Curriculum Planning
  • Curriculum Development
  • Public Speaking

Certification

  • CPR License
  • First Aid,
  • Ohio / Kentucky Nursing Training - CNA , STNA
  • Pharmacology
  • Physical therapy Training
  • Occupational Therapy Training
  • Certified Life Coach
  • Ordained Minister- Weddings: Christian, Hindi, Handfasting

Timeline

Line Cook
Bazler Enterprises
12.2023 - Current
Sales Associate
Dash Thru Convenient
01.2022 - 10.2023
Life Enrichment Coordinator
Total Home Care Services
LPN, Private Duty
Ohio Department Of Developmental Disabilities
Account Services Specialist
Teleperformance USA
STNA
Crystal Care Nursing Home
Social Services Assistant
Crystal Care Nursing Home
Activities Coordinator
Crystal Care Nursing Home
Care Plan Coordinator
Crystal Care Nursing Home
Customer Service Representative
Speedway Gas Station
Shift Manager
Yum Brands Inc
Assistant Store Manager
Yum Brands Inc
Team Member
Yum Brands Inc
Crew Trainer
Yum Brands Inc
Grill Cook
Ponderosasteakhouses
Bakery Worker
Ponderosasteakhouses
Youth Program Supervisor
Community Action Project Cap
Community Youth Worker
Community Action Youth Programs
Community Youth Worker
Community Action Youth Programs
Montgomery Carrier Technical Center
Bachelor Of Applied Science from Nursing
Sinclair Community College
Associate Degree In Nursing from Nursing
Scioto County Career Technical Center
Stna from Nursing
Scioto County Career Technical Center
Cna from Nursing
South Webster High School
Gen Education from General Studies
  • CPR License
  • First Aid,
  • Ohio / Kentucky Nursing Training - CNA , STNA
  • Pharmacology
  • Physical therapy Training
  • Occupational Therapy Training
  • Certified Life Coach
  • Ordained Minister- Weddings: Christian, Hindi, Handfasting

Quote

Judge a man by his questions rather than his answers.
Voltaire

Software

All Office

GIT

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