Gary Brown
Las Vegas,NV
Summary
Proven team player with a strong work ethic, honed at Gold Spike, where I elevated guest relations through meticulous cleaning and emergency response skills. Leveraged customer service expertise and cash handling proficiency across roles, significantly enhancing customer loyalty and operational efficiency. Achieved notable success in high-stress situations, demonstrating exceptional reliability and stress tolerance.
Professional with strong focus on maintaining cleanliness and organization. Skilled in meeting demands of fast-paced environment while ensuring top-notch customer service. Reliable team player, adaptable to changing needs, and committed to achieving results. Proficient in handling cleaning equipment and maintaining safety standards.
Diligent [Desired Position] with background in maintaining cleanliness and supporting operations in busy casino environment. Proven track record of swiftly addressing spills and ensuring well-presented facility. Demonstrated reliability and strong attention to detail.
Professional hospitality worker prepared for demands of Casino Porter role. Known for maintaining high standards of cleanliness and supporting team efforts to ensure welcoming environment. Dependable and adaptable, consistently meeting changing needs of dynamic workplace. Key skills include attention to detail and effective communication.
Overview
39
39
years of professional experience
Work History
Hotel and Casino Porter
Gold Spike
04.2024 - 11.2024
- Aided in inventory control by restocking supplies as needed, ensuring availability for daily operations.
- Contributed to a polished appearance of the casino floor by routinely cleaning slot machines, gaming tables, and other equipment.
- Picked up litter and trash to deposit in appropriate receptacle.
- Upheld proper sanitation standards through regular deep cleaning of restrooms, dining areas, and other public spaces within the casino facility.
- Assisted maintenance team with minor repairs or installations, contributing to an uninterrupted gaming experience for patrons.
- Demonstrated knowledge of emergency procedures, effectively responding to incidents when necessary to ensure guest safety and wellbeing.
- Reduced response time to spills or messes on the gaming floor by proactively monitoring high-traffic areas during peak hours.
- Maintained a professional demeanor and appearance, adhering to company dress code and personal grooming requirements at all times.
- Committed to continuous improvement through actively seeking feedback from supervisors and peers, implementing suggestions for enhanced performance.
- Supported a welcoming atmosphere by promptly assisting guests with mobility needs, such as providing wheelchairs or escorting them to desired locations within the casino complex.
Customer Service Representative/Car Park Attendant
P.a.t.g Parking & Transportation
08.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Cashier
7-11 Convenience Store
03.2023 - 08.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
Cashier/Customer Service Cashier/Retail Sales Associate
Loves Travel Stop
12.2021 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Customer Service Representative/Cashier/Retail Sales Associate
Maverik Adventure's First Stop
09.2020 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Dishwasher/Prepared Foods Team Member
Spencers Restaurant
12.2019 - 03.2020
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
Auto Sales Associate/Senior Customer Service Representative
Bill Brown Auto Plex
06.1985 - 01.2018
- Participated in ongoing training to stay current with industry trends and best practices.
- Mentored new sales associates, sharing expertise on product knowledge and sales strategies.
- Developed a strong rapport with clients to foster trust and long-term relationships.
- Generated new leads through referrals and networking efforts.
- Attended trade shows and community events to promote dealership offerings, generating valuable leads.
- Collaborated with the service department to address any post-sale issues or inquiries from customers.
- Conducted comprehensive vehicle presentations and test drives for potential buyers.
- Utilized digital marketing tools to create targeted advertising campaigns that drove showroom traffic.
Education
Ministry & Leadership - Ministry
T.C.M.I.
South Gate, CA09-2012
Associate of Arts - Fire Science
Bakersfield College
Bakersfield, CA05-1990
High School Diploma -
Foothill High School
Bakersfield, CA06-1988
Skills
- Strong work ethic
- Cleaning expertise
- Team player attitude
- Reliability and punctuality
- Cash handling proficiency
- Guest relations
- Security awareness
- Professional appearance
- Stress tolerance
- Customer service
Timeline
Hotel and Casino Porter
Gold Spike
04.2024 - 11.2024
Customer Service Representative/Car Park Attendant
P.a.t.g Parking & Transportation
08.2023 - 01.2024
Customer Service Cashier
7-11 Convenience Store
03.2023 - 08.2023
Cashier/Customer Service Cashier/Retail Sales Associate
Loves Travel Stop
12.2021 - 03.2023
Customer Service Representative/Cashier/Retail Sales Associate
Maverik Adventure's First Stop
09.2020 - 12.2021
Dishwasher/Prepared Foods Team Member
Spencers Restaurant
12.2019 - 03.2020
Auto Sales Associate/Senior Customer Service Representative
Bill Brown Auto Plex
06.1985 - 01.2018
Ministry & Leadership - Ministry
T.C.M.I.
Associate of Arts - Fire Science
Bakersfield College
High School Diploma -
Foothill High School
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