Summary
Overview
Work History
Education
Timeline
Generic

Gary Brown

Antioch,CA

Summary

Dynamic and results-driven General Manager with over 20 years of comprehensive experience in managing operations and delivering exceptional customer service in highly competitive environments. Proven track record of driving operational efficiency, leading high-performing teams, and cultivating lasting customer relationships. Passionate about fostering a positive work culture and committed to excellence in service delivery to achieve corporate objectives and exceed customer expectations. Seeking to leverage expertise in a challenging leadership role to enhance business growth and ensure an exceptional customer experience.

Overview

23
23
years of professional experience

Work History

General Manager, District Training Captain, Member

24 Hour Fitness
01.2023 - Current
  • Operational Management: Direct report to Sales and Service Manager with 20+ hourly team members. Oversee daily operations to ensure the facility runs smoothly. This includes managing staff schedules, ensuring equipment is maintained, and addressing any operational issues.
  • Staff Leadership: Recruit, train, and mentor new in role General Managers as District Trainer. Cultivate a positive work environment, provide coaching, and conduct performance evaluations to enhance team productivity and morale.
  • Member Experience Award Recipient 2024: Ensure high standards of customer service are upheld. Address member concerns and feedback to enhance their experience at the gym.
  • Financial Management: Monitor the club's budget, manage expenses, and drive revenue growth through membership sales, retail, and additional services. Prepare financial reports and forecasts.

Sales and Service Manager

24 Hour Fitness
01.2018 - 01.2023
  • Hires, trains and develops a strong team
  • Ensures that all club member are delivered high service experience
  • Responsible for the successful attainment of department targets
  • Ensures that the facility is well equipped, and provides a clean and safe environment for both club members and employees
  • Implement new operational procedures in the club and follow-up with compliance checks by monitoring club systems and employee performance
  • Ensure that systems procedures are accurately followed
  • Make daily banking deposits
  • Drive all sales efforts within the club including new member sales, EFT, fitness packages and supplements
  • Set and review daily and weekly sales numbers and club statistics with the GM to identify potential revenue gaps and modify sales execution as necessary
  • Drive club efforts in achieving revenue goals in NMS, EFT, Retail, Drink, Juice Bar and ancillary revenue
  • Responsible for attainment of department targets

Operations Manager, Sales Leader

24 Hour Fitness
01.2002 - 01.2023
  • Assist in the management of training, payroll, budget and scheduling, policies and procedures, achieving service-based revenue goals and facilities maintenance
  • Supervise point of sales operations and file daily and weekly club revenue reports
  • Resolve member concerns and complaints in a professional manner
  • Ensure all service and kid's club staff adhere to policy and procedure

Education

High School Diploma -

MJC
Modesto, CA
06-1989

Timeline

General Manager, District Training Captain, Member

24 Hour Fitness
01.2023 - Current

Sales and Service Manager

24 Hour Fitness
01.2018 - 01.2023

Operations Manager, Sales Leader

24 Hour Fitness
01.2002 - 01.2023

High School Diploma -

MJC

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Gary Brown