Gary Buckley
Salt Lake City
Summary
Results-driven installation supervisor with proven expertise in scheduling coordination, customer service, and problem-solving. Known for managing installation teams to achieve high-quality outcomes and enhance customer satisfaction.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
25
25
years of professional experience
1
1
Certification
Work History
UTM Factory Install Superviser
CT West
Clearfield, UT
05.2003 - Current
- Supervised installation teams, ensuring adherence to safety protocols and quality standards.
- Coordinated project schedules and resource allocation for timely installations.
- Trained new staff on installation techniques and equipment operation.
- Developed efficient workflows to enhance productivity and reduce downtime.
- Collaborated with clients to understand needs and deliver tailored solutions.
- Resolved technical issues during installations, minimizing disruptions to service delivery.
- Mentored junior technicians, fostering teamwork and sharing technical expertise for overall team growth.
- Managed a team of technicians for efficient installations, resulting in increased customer satisfaction.
- Updated knowledge continuously on new products, technologies, tools and techniques enabling seamless integration into current work processes.
- Provided exceptional customer service, addressing concerns promptly and maintaining open lines of communication throughout the installation process.
- Supervised large-scale installations from inception to final sign-off while ensuring high-quality results within tight deadlines.
- Established strong relationships with clients by maintaining open lines of communication before, during, and after the installation process was complete.
- Managed inventory levels, ordering supplies as needed to maintain proper stock levels for ongoing projects.
- Reduced project completion time with proactive scheduling and resource allocation.
- Improved overall project efficiency by developing standardized procedures for common installation tasks.
- Collaborated with sales teams to identify client needs and recommend appropriate installation solutions.
- Resolved complex technical issues through thorough troubleshooting and effective problem-solving techniques.
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
Mobile Repair Technician ( Utility Sales )
CTOU
Salt Lake City, UT
06.2001 - 03.2003
- Diagnosed and repaired hundreds of both Carrier and TK TRU's, ensuring optimal functionality for Utility Sales trade packages.
- Implemented quality control measures to increase accuracy in repairs and minimize returns.
- Developed standard operating procedures, improving consistency in repair workflows.
- Developed TRU battery testing and charging procedures resulting in savings for customer.
- Increased revenue by upselling additional services or products when appropriate during the repair process.
- Enhanced customer satisfaction by efficiently diagnosing and repairing various TRU issues.
Contract Maintenance Repair Technician ( Pride )
CTOU
Salt Lake City, UT
01.2001 - 03.2003
- Diagnosed and repaired various equipment malfunctions, ensuring operational efficiency.
- Performed routine maintenance checks to prevent equipment failures and extend lifespan.
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Consistently maintained a clean, organized, and safe work environment to ensure the efficient completion of repairs and the wellbeing of both employees and customers.
- Reduced costs for customers by accurately identifying issues that could be resolved through minor adjustments instead of full replacements.
Education
High School Diploma - 63B
US Army
USAHigh School Diploma -
US Army
USA05-1980
Skills
- Scheduling coordination
- Installation techniques
- Installation procedures
- Customer service
- Problem-solving
- Teamwork and collaboration
Certification
608 certification
Timeline
UTM Factory Install Superviser
CT West
05.2003 - Current
Mobile Repair Technician ( Utility Sales )
CTOU
06.2001 - 03.2003
Contract Maintenance Repair Technician ( Pride )
CTOU
01.2001 - 03.2003
High School Diploma - 63B
US Army
High School Diploma -
US Army