Summary
Overview
Work History
Education
Skills
Timeline
Generic

GARY BURCH

QUEENS,USA

Summary

Resourceful and highly organized Administrative Assistant with a proven ability to quickly learn new systems, adapt to fast-paced environments, and support teams with efficiency and professionalism. Recognized for a strong work ethic, attention to detail, and a proactive approach to problem-solving. Adept at managing schedules, handling confidential information, and ensuring smooth day-to-day office operations. Committed to delivering high-quality support that helps teams thrive.

Overview

5
5
years of professional experience

Work History

Residential Worker

Samaritan Daytop Village
04.2025 - Current
  • Remained alert to problems or health issues of clients and competently responded.
  • Monitored and assisted residents through individual service plans.
  • Provide clients with an orientation of the facility services, protocols, and policies upon arrival.
  • Supports clients with the check-in process, monitoring behavior and overall well-being.
  • Utilizing the Department of Homeless Services (DHS) Client Assistance and Rehousing Enterprise Systems (CARES) to complete Intake Check-in, Discharge Conditional Intake
  • Conduct hourly rounds of the facility to ensure all room doors are secured and clients' personal belongings are secured.
  • Advocates for the client’s needs, making referrals to and collaborating with appropriate resources.
  • Observes clients in day-to-day routines: maintains informal contact and develops informal opportunities to assist when needed
  • Reports and documents the incidents.
  • Bag and tag client personal belongings where needed and report room cleaning and repair needs to the Shift Supervisor

Seasonal Driver Helper

UPS
01.2024 - 01.2025
  • Deliver packages to customers in a timely and efficient manner
  • Provide excellent customer service by answering customer inquiries and resolving any delivery issues
  • Adhere to company policies and procedures regarding package handling, vehicle maintenance, and safety protocols
  • Assisted driver with product or package deliveries to residential and commercial locations.
  • Exhibited good attendance, work habits, and willingness to learn job functions.
  • Displayed very good communication and customer service skills.

Administrative Assistant

Mattress Firm
08.2021 - 03.2023
  • Greet and welcome guests as they arrive, ensuring a warm and professional atmosphere
  • Manage the front desk operations, including answering phone calls, responding to inquiries, and directing visitors appropriately
  • Handle cash transactions accurately and efficiently using the cash register and POS systems
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Receptionst

42nd Street Dental Associates PC
03.2020 - 02.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Maintained confidentiality of information regarding clients and company.
  • Confirmed appointments, communicated with clients, and updated client records.

Education

High School Diploma -

Central Islip Senior High School
Central Islip, NY
07-2019

Skills

  • Office Software
  • Strategic Planning
  • Problem Solving
  • Fast Learner
  • Money Handling
  • Time Management
  • Customer Assistant
  • Inventory Count
  • Patient
  • Guest Service
  • Attention To Detail
  • Closing Sales
  • Client assessment
  • Confidentiality practices
  • Compassionate care
  • De-escalation techniques
  • Database entry
  • Client relationship management

Timeline

Residential Worker

Samaritan Daytop Village
04.2025 - Current

Seasonal Driver Helper

UPS
01.2024 - 01.2025

Administrative Assistant

Mattress Firm
08.2021 - 03.2023

Receptionst

42nd Street Dental Associates PC
03.2020 - 02.2021

High School Diploma -

Central Islip Senior High School

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