Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gary Burgess

Arnold,MD

Summary

Self-directed and resourceful leader with 15 years of experience successfully organizing, managing and delivering cross-functional projects. Influences and guides at executive-level while structuring and executing complex analyses to support strategy in fast-paced and evolving environment. Excellent influencer and relationship builder with growth mindset and strong communications skills.

Overview

18
18
years of professional experience

Work History

Director

Maryland State Police
07.2024 - Current
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Managed customer service effectiveness by monitoring performance and assessing metrics.
  • Enhanced customer satisfaction by implementing innovative strategies in customer experience management.
  • Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
  • Managed the onboarding process, providing new hires with necessary tools for success from day one.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Evaluated team performance regularly, identifying areas for improvement and providing constructive feedback.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.


Deputy Director

Maryland State Police
10.2019 - 07.2024
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Managed the onboarding process, providing new hires with necessary tools for success from day one.
  • Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
  • Managed customer service effectiveness by monitoring performance and assessing metrics.
  • Fostered a culture of continuous improvement within the organization by sharing best practices across departments.
  • Oversaw a team of warehouse staff members, providing guidance, support, and motivation for peak performance.
  • Enhanced employee productivity by developing comprehensive training programs and performance evaluations.
  • Streamlined procurement processes for increased efficiency and cost savings.
  • Reduced excess inventory levels with effective demand forecasting and procurement strategies.
  • Assisted in budget development for procurement activities, ensuring alignment with organizational goals.
  • Developed strategies for conflict resolution, leading to a more cohesive work environment.
  • Boosted team productivity with efficient allocation of tasks and resources based on individual strengths.
  • Evaluated team performance regularly, identifying areas for improvement and providing constructive feedback.

Senior Manager

Costar Group Inc.
09.2008 - 09.2019
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Managed customer service effectiveness by monitoring performance and assessing metrics.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Monitored actual spending against approved budgets to identify variances and recommend corrective actions when needed.
  • Increased departmental collaboration with cross-functional teams to ensure accurate budget allocations.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Increased client retention through excellent customer service and consistent followups.
  • Provided exceptional customer service, promptly addressing tenant inquiries and concerns.
  • Developed strong relationships with key suppliers, resulting in improved communication, better pricing, and reliable delivery schedules.
  • Reduced procurement costs by implementing strategic sourcing initiatives and negotiating favorable contracts with suppliers.
  • Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
  • Improved onboarding experience for new hires, creating a comprehensive orientation program.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Managed interview scheduling, coordinated travel arrangements, and facilitated communication with candidates throughout the hiring process.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.


Research Associate

Costar Group Inc.
05.2007 - 09.2008
  • Grow an accurate and complete database of commercial real estate inventory, conducting approximately 20 daily interviews with brokers, developers, investors, and other real estate professionals to obtain real-time property and transaction data
  • Mentored and trained new hires
  • Effectively build and maintain mutually beneficial relationships with clients
  • Partner with our clients to help them position their properties for the right client
  • Provide exceptional service to all clients with a heavy emphasis on personal attention.

Guest Services Intern

Washington Capitals
01.2007 - 04.2007
  • Responding to all guest requests and follow through to assure satisfactory outcome and compliance
  • Processed payments and assist in collections of overdue invoices
  • Assist with marketing operations for Game Nights and ticket holder events
  • Oversee in-game intermission entertainment.

Education

Bachelor of Science - Business Management

Towson University
Baltimore, MD
05.2006

Skills

  • Verbal and written communication
  • People Management
  • Operations Management
  • Procurement processes
  • Hiring, Training, and Development
  • Customer Service
  • Teamwork and Collaboration
  • Multitasking
  • Budget Compliance
  • Team Management

Timeline

Director

Maryland State Police
07.2024 - Current

Deputy Director

Maryland State Police
10.2019 - 07.2024

Senior Manager

Costar Group Inc.
09.2008 - 09.2019

Research Associate

Costar Group Inc.
05.2007 - 09.2008

Guest Services Intern

Washington Capitals
01.2007 - 04.2007

Bachelor of Science - Business Management

Towson University

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Gary Burgess