Gary Burghardt Jr.
Metairie,LA
Summary
Dynamic Business Development Manager with a proven track record at ServiceMaster Elite Cleaning Services, excelling in strategic partnerships and client retention. Skilled in project management and effective communication, I consistently exceeded sales goals and enhanced customer satisfaction through innovative marketing campaigns and relationship building. Proficient in Salesforce and data analysis.
Overview
24
24
years of professional experience
Work History
Business Develpment Manager
ServiceMaster Elite Cleaning Services
Metairie, Louisiana
09.2023 - Current
- Developed strategic partnerships with local businesses to increase service referrals.
- Coordinated marketing campaigns to promote cleaning services in targeted areas.
- Managed client relationships, ensuring satisfaction and retention through effective communication.
- Identified potential clients, built relationships, and negotiated contracts.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
- Established new customer accounts using negotiation and sales closing abilities.
- Drafted proposals for prospects in response to their requests for information.
Industrial Account Manager
Aaron Oil Company
Berwick, USA
05.2022 - 04.2023
- Company Overview: A Leader in the used oil and petroleum reclamation industry.
- Added new customers to the teams' book of accounts through cold calling, internet searches and company reports
- Educated customers on new, updated information to maintain high standards of customer service
- Oversaw new business development and account placements
- Prepared quotes and contracts for new and existing customers
- Assisted Operations Manager with scheduling and routing company owned assets along with third party contractors
- Assisted Accounts Receivable department with collections of past due invoices
- Addressed customer issues to maintain their highest satisfaction
- A Leader in the used oil and petroleum reclamation industry.
Industrial Sales Representative
United Site Services
Belle Chasse, USA
08.2021 - 05.2022
- Company Overview: Leading provider of portable toilet rentals in the United States.
- Managed sales goals by increasing revenues through finding new customers
- Maintained daily communication with customers to resolve complaints and promote new business offerings
- Created quotes and contracts for new and existing customers
- Handled government accounts (U.S. National Guard) through Hurricane Ida. I worked side by side with Upper Level Brass in the field before, during and after the catastrophic event
- Utilized consultative approaches to win Industrial business that was previously unattainable
- Leading provider of portable toilet rentals in the United States.
Senior Account Manager
Safety Kleen/ Clean Harbors
Kenner, USA
11.2001 - 07.2021
- Company Overview: North America's largest re-refiner of used oil and provider of parts cleaning services.
- Maintaining multi-million/billion dollar accounts through hands on selling and communication
- Created contracts and quotes through CRM and Salesforce apps
- Provided environmental services by profiling wastes, pulling hazardous waste samples and running analysis through accredited labs
- Offered world-class environmental solutions by utilizing local, state and federal agencies
- Enabled customers to reduce their environmental footprint through knowledge of proper waste disposal
- Regularly exceeded sales goals set forth by corporate sales managers through cold calling
- North America's largest re-refiner of used oil and provider of parts cleaning services.
Customer Service Manager
Safety Kleen/ Clean Harbors
Kenner, USA
01.2013 - 01.2017
- Handled customer complaints and praises for all operations at the Kenner, LA facility
- Routed all service trucks through the Fleetwise application
- Created service driver goals to achieve completion of weekly work
- Hired, disciplined and terminated employees in the Operations department
- Maintained a fleet of 15 industrial trucks at proper service intervals to avoid breakdowns
- Answered to the Branch Manager and Regional Manager regarding on-time performance and lost customers
Senior Customer Service Manager
Safety Kleen/ Clean Harbors
Kenner, USA
01.2009 - 01.2013
- Aided the Customer Service Manager in day to day operations
- Serviced customers when route drivers were on vacation or out sick
- Maintained CDL drivers daily logs and driving compliance through JJ Keller application
- Met with customers to complete inspection forms and keep them environmentally compliant
- Collected past due invoices from customers via face to face visits
- Performed cash reconciliations from customer payments
Service and Sales Associate (Route Driver)
Safety Kleen/ Clean Harbors
Kenner, USA
11.2001 - 01.2009
- Operated a commercial truck safely and effectively to complete daily routes
- Performed daily duties such as: picking up waste drums, servicing parts cleaners and boxing universal wastes
- Responsible for keeping on time performance through timely and impeccable service
- Assisted Service Manager with customer complaints from the field
- Achieved sales goals through planning and rapport with Industrial customers
- Maintained multiple Commercial licenses: Air brake endorsed, Class X hazardous endorsement with tanker/double and triple endorsements
- Educated customers on proper management of their non-regulated, regulated and hazardous wastes
Education
BS - Business Administration, Management Major
Southeastern Louisiana University
Hammond, LA09.2025
BA - Business Management, Marketing Minor
Southeastern Louisiana University
Hammond, LA09.2025
Skills
- TWIC and OSHA certifications
- Project management
- Problem resolution
- Effective communication
- Data analysis
- Microsoft Office proficiency
- Customer relationship management
- Salesforce expertise
Affiliations
- Avid Outdoorsman and Conservationist
- Formerly on the Board with Coastal Conservation Association (CCA)
- Federal Bureau of Investigation (FBI), New Orleans Citizen Academy Graduate
Timeline
Business Develpment Manager
ServiceMaster Elite Cleaning Services
09.2023 - Current
Industrial Account Manager
Aaron Oil Company
05.2022 - 04.2023
Industrial Sales Representative
United Site Services
08.2021 - 05.2022
Customer Service Manager
Safety Kleen/ Clean Harbors
01.2013 - 01.2017
Senior Customer Service Manager
Safety Kleen/ Clean Harbors
01.2009 - 01.2013
Senior Account Manager
Safety Kleen/ Clean Harbors
11.2001 - 07.2021
Service and Sales Associate (Route Driver)
Safety Kleen/ Clean Harbors
11.2001 - 01.2009
BS - Business Administration, Management Major
Southeastern Louisiana University
BA - Business Management, Marketing Minor
Southeastern Louisiana University