Gary Busch
Akron,OH
Summary
Dynamic General Manager with a proven track record at Ken Stewart's Grille, excelling in operations management and team building. Enhanced profitability through strategic cost control and developed training programs that elevated service quality. Recognized for resolving customer issues effectively, fostering loyalty, and mentoring staff to achieve high performance.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
34
34
years of professional experience
Work History
General Manager
Ken Stewart's Grille
07.1996 - 12.2024
- Directed daily operations ensuring optimal efficiency and service quality.
- Implemented cost control measures reducing overhead expenses significantly.
- Developed training programs enhancing staff performance and guest satisfaction.
- Analyzed financial reports to drive strategic decision-making and profitability improvement.
- Oversaw inventory management systems optimizing stock levels and minimizing waste.
- Fostered positive workplace culture through team-building initiatives and employee recognition programs.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Server/Training Server
Fontano at White Pond
08.1994 - 06.1996
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Managed multiple tables efficiently, prioritizing guest needs and satisfaction.
- Trained new servers on restaurant procedures and best practices for service excellence.
- Implemented suggestions for menu improvements based on customer feedback and trends.
- Mentored junior staff, promoting teamwork and enhancing overall service quality.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Ala Carte Server/Banquet Supervisor
The Portage Country Club
05.1991 - 08.1994
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Coordinated dining room operations, managing seating arrangements and flow during peak hours.
- Trained new servers on menu details, service protocols, and club standards to enhance team performance.
- Developed and maintained relationships with regular members to foster loyalty and community engagement.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Bachelor of Arts - Business Management
Kent State University
Kent, Ohio, OHSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Timeline
General Manager
Ken Stewart's Grille
07.1996 - 12.2024
Server/Training Server
Fontano at White Pond
08.1994 - 06.1996
Ala Carte Server/Banquet Supervisor
The Portage Country Club
05.1991 - 08.1994
Bachelor of Arts - Business Management
Kent State University