Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Gary Bush

Mililani

Summary

Detail-oriented and highly organized professional with a strong background in Benefits Administration and Customer Service. Proficient in Compliance and Policy Adherence, Complaint Resolution, and Employee Communication. Skilled in Vendor Management, Data Management, and Analysis. Experienced in designing, implementing, and evaluating Training Programs. Possesses excellent problem-solving abilities and adept at Customer Relationship Management (CRM). Knowledgeable in Medical Terminology. Proven expertise in ensuring the seamless operation of machinery. Seeking a challenging role where my diverse skill set and commitment to exceptional service can contribute to the growth and success of an organization.

Overview

9
9
years of professional experience

Work History

Cashier Service Engineer/Field Service Technician

National Cash Register (NCR) Atleos
02.2020 - 08.2024
  • Completed repairs with efficiency and within deadline expectations.
  • Led installation efforts for ATM machines such as Chase Banks, Bank of America, Navy Federal, etc.
  • Implemented preventive maintenance strategies for all company products such as depository, common dispenser, and check processing modules.
  • Improved client retention rates.
  • Improved consistency across field technicians.
  • Provided continuous communication with clients before, during, and after repairs, to ensure product functionality meets customer satisfaction.
  • Resolved over 140 inquiries per month. Averaging 5-6 repairs a day dependent on operational need.
  • Proactively working to stay ahead of operational demand by organizing tools and keeping up to date with product inventory.
  • Mentored junior technicians.
  • Provided pre-installation assessments.
  • Collaborated with vendors to test new parts supply chains.
  • Authored detailed service reports in regards to customer interactions, service requests, resolutions to repair, vendor transactions. Also prepared reports on service activities including key metrics, customer feedback, and recommendations on improvements.
  • Exemplified time and resource management during peak hours/seasons.
  • Knowledge and understanding configuration and diagnostic testing to evaluate and improve ATM performance.
  • Teamwork and communication with other technicians and vendors to complete advanced ATM parts installations.

Resolution Specialist

IGOE Administrative Services
07.2019 - 01.2020
  • Received and reviewed customer complaints, issues, or disputes via phone, email or other communication Channels. Provided prompt and effective solutions to customer Problems, aiming for a high level of customer satisfaction.
  • Follow up with customers to ensure The resolution is satisfactory and the issue was fully resolved. Provided regular updates to customers regarding the status of their complaint or issues.
  • Collaborated with internal departments, including customer service, sales, product development, and quality assurance, to resolve complex customer issues. Represented as a liaison between customers and internal teams, ensuring that customer concerns are communicated effectively and addressed in a timely manner.
  • Maintained detailed and accurate records of customer interactions, including summaries on customer issues and resolutions for management review.
  • Consistently met expected timeframes for daily follow up emails and daily returning calls for overnight voicemails.
  • Conducted regular audits.

Claims Reconciliation Specialist

Dental Force, Inc.
07.2018 - 07.2019
  • Reviewed and analyzed insurance claims data to identify if the work done by the doctor was covered by the insurance carrier.
  • Steered in-depth research and investigation to resolve any discrepancies or errors in claim documentation.
  • If there were any discrepancies or errors I will be in direct communication with manager of each office.
  • Performed bookkeeping for 6 or more offices.
  • Inserted into the company ledger the total amount of the procedure(s) that were in service with the clients insurance and which procedures were not.
  • Completed posting and adjustments by end of day.
  • Expected and completed by end of day to have posted over $15,000 into the company ledger.
  • By reading and understanding the Explanation of Benefits I was able to identify what procedures are covered by insurance and what procedures will be covered by the client due to being out of service with the insurance.
  • Upheld detailed and organized documentation of all claims reconciliation activities, including correspondence, payments, and resolutions.
  • Ensured confidentiality and security of sensitive claims-related information.

Employee Training Specialist

Partnership With Industry
03.2015 - 04.2019
  • Maintained detailed records and fostered relationships with clients spanning a board spectrum of disabilities.
  • Worked with a Client-to-Employment training specialist ratio of 15:1
  • Accountable for Meeting production quotas on a consistent basis and quality control for team tasks.
  • Utilized behavioral modification techniques to guide clients toward professional outcomes and positive interactions.
  • Routinely supervised groups of 30 or more on both Grossmont Community College and University of California, San Diego campuses.
  • Documented progress of clients daily.
  • Developed role-playing simulations for customer service training. Revamped training materials to align with industry updates.

Education

High School - undefined

West Hills High School
Santee, CA
01.2012

Skills

  • Benefit Administration
  • Vendor Management
  • Tool calibration and maintenance
  • Efficient use of troubleshooting protocols
  • Customer relationship building
  • Emergency on-call service response
  • Preventative maintenance strategies
  • Knowledge of Word and Excel for service logs
  • Date Management and Analysis
  • Customer Service
  • Teamwork and Excellent problem solving
  • Medical Terminology
  • Technical writing for manuals and reports
  • First-Time Fix Rate Improvement

Additional Information

Volunteer History: Sound Technician for World Mission Society church of God for over 6 years.

Worked as team lead to assure the success of services and special events that were hosted by the church.

· June 25, 2017 Wounded Warriors Project - Raised money in support of the wounded warriors Project to help wounded veterans, regular veterans and their families. Team lead/sound technician for charity concert

· January 21, 2018 ASEZ (Save the Earth from A to Z) - Working closely with United Nation Council members towards solutions for a cleaner and better tomorrow.

Timeline

Cashier Service Engineer/Field Service Technician

National Cash Register (NCR) Atleos
02.2020 - 08.2024

Resolution Specialist

IGOE Administrative Services
07.2019 - 01.2020

Claims Reconciliation Specialist

Dental Force, Inc.
07.2018 - 07.2019

Employee Training Specialist

Partnership With Industry
03.2015 - 04.2019

High School - undefined

West Hills High School

Similar Profiles

CREATE PROFILE