Gary Carbo
Summary
Proficient Network Administrator skilled in system administration, troubleshooting, and remote support. Committed to optimizing network performance and enhancing user experience through proactive problem-solving.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Network Administrator
City of Slidell
Slidell
04.2025 - Current
- Experience with remote access tools and system administration across distributed environments.
- Assisted IT Staff on troubleshooting issues and closing calls.
- Monitored system performance and responded to alerts.
- Verified continuity of computer and telephone system services for users.
- Managed and maintained city-wide network infrastructure, including switches, VLANS, and endpoint connectivity.
- Provided Tier 1-3 Support for internal departments, resolving hardware, software, and network issues.
- Administer Microsoft 365 environment, including Exchange Online, user accounts, and distribution groups.
- Monitor and maintain system performance, uptime, and security across multiple departments.
- Administered Active Directory user accounts, including password resets, account unlocks, and access management across multiple departments.
- Configure and troubleshoot printers, scanners, and networked devices across the organization.
- Designed and built a custom Microsoft Access Database to manage grease trap inspections and compliance tracking.
- Developed user-friendly forms for inspectors to input and retrieve data efficiently.
- Automated internal processes using PowerShell (e.g., software deployments, system checks, and administrative tasks)
I.T. Technician
Gulf Coast Computing
Kiln
02.2024 - Current
- Performed troubleshooting and repaired peripheral devices such as printers and scanners.
- Established, repaired, and optimized networks by installing wiring, cabling, and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Informed clients on options to reslove issues such as cooling systems to maintain over time.
Digital Operations Manager
Walmart
Picayune
01.2024 - 04.2025
- Managed Project execution to oversee adherence to day by day scheduling, workflow, and digital operations.
- Managed a team of 80+ people with critical thinking of diverse and evolving problems.
- Identified key problem areas and submitted tickets to resolve said issues.
- Assisted in backend development by connecting clients with necessary information only available to Walmart management.
Education
High School Diploma -
Hancock High School
Kiln, MS05-2018
Associate of Science - Information Technology
Southern New Hampshire University
Hooksett, NHSkills
- Microsoft Access database design
- Remote PC
- Active Directory
- Remedy Ticketing Software
- Service Now Ticketing Software
- Helix
- Project Tracking
- Task Delegation
- Resource Coordination
- Computer Navigation
- Customer Service
- M365 Applications
- IT Support
- Computer Assembly
- Network Management
- Computer Troubleshooting
- Linux, Windows, Mac OS
- Remote Management
- Canes
- NEL
- MNA
Certification
- AZ-900
Timeline
Network Administrator
City of Slidell
04.2025 - Current
I.T. Technician
Gulf Coast Computing
02.2024 - Current
Digital Operations Manager
Walmart
01.2024 - 04.2025
High School Diploma -
Hancock High School
Associate of Science - Information Technology
Southern New Hampshire University