Organized, dependable and versatile Leasing Manager with nearly 4 years of experience. Handles office, tenant and staff leadership needs by utilizing strong multitasking, planning and problem-solving abilities. Successful at managing multiple priorities with a positive attitude Focused on bringing consistent results through a tenacious and hardworking approach to managing leasing operations. Well-versed in recordkeeping, reporting and regulatory requirements. Analytical and detail-oriented leader skilled at directing team members and maintaining smooth day-to-day functions. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Da'Shana West
Assistant property Manager
Hampton,VA
Summary
Overview
5
years of professional experience
1
Certification
Work History
GREYSTAR MANAGEMENT LP
Leasing Manager
07.2023 - Current
Job overview
- Managed daily and weekly marketing and leasing plans.
- Collected, completed, and processed on average 10 lease applications daily.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Established key relationships with potential leasers and renters.
- Created and submitted daily reports on leasing activities.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Developed and implemented tactical marketing plans.
- Computer functions used are RealPage/ OneSite
- Collected and maintained careful records of rental payments and payment dates.
BH Management Services, LLC
Assistant Property Manager
08.2022 - 07.2023
Job overview
- Greeted and touring prospective residents, explaining qualifications and qualify all prospective residents, and preparing all leasing files
- Increase Pre-lease percentage by 40% within first 3 months.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs.
- Established strong, professional relationships with residents.
- Responded to messages and inquiries from various parties.
- Responsible for knowing status of vacant units; inspection of all pre-leased apartments and securing lease renewals create all marketing tools as well as promote leasing off-site
- Complete daily tasks using YARDI, CRM, Sharepoint & Teams software.
The Breeden Company
Dual Assistant Property Manager
03.2019 - 08.2022
Job overview
- Completed 5 daily company spreadsheets and reports.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Mentored and guided staff to enhance performance and exceed customer expectations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expense.
- Coordinated appointments to show marketed apartments.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Examining properties and informing maintenance staff of issues
- Advertising available properties and conducting property tours as part of marketing activities
- Screening prospective tenants to ensure they meet eligibility requirements
- Completing lease applications and assisting with verification of application information
- Inspecting properties when tenants take occupation and vacate
- Accepting rent payments, security deposits and other applicable fees.
Education
Morgan State UniversityBaltimore, MD
Bachelor's degree from Business Marketing
04.2017
University Overview
Denbigh High SchoolNewport News, VA
High school or equivalent from General Studies
01.2012
University Overview
Skills
- Business Processes and Procedures
- Relationship Building
- Fair Housing Policies
- Clear Communication
- Account Management
- Property Management
- Marketing
- Product Launching
- Social Media Management
- Project Management
Certification
- Business Management
- BLS/CPR, 02/2018 to Present
- Adult and Pediatric First Aid/CPR/AED, 02/2018 to Present
Personal Information
Personal Information
Willing To Relocate: Dallas, TX , Houston, TX, Richmond, VA, Washington, DC, Virginia Beach, VA. Charlotte, NC. Raleigh, NC.
Marketing & Personal interactions
Marketing & Personal interactions
My favorite hobbies include creating Monthly newsletters, Promotional items/ event flyers, and organizing property events. Project management is one of my favorite things to do to create a more personal connection with residents, vendors and customers of all kinds.
Timeline
Leasing Manager
GREYSTAR MANAGEMENT LP
07.2023 - Current
Assistant Property Manager
BH Management Services, LLC
08.2022 - 07.2023
Dual Assistant Property Manager
The Breeden Company
03.2019 - 08.2022
Morgan State University
Bachelor's degree from Business Marketing
Denbigh High School
High school or equivalent from General Studies