Summary
Overview
Work History
Education
Skills
Accomplishments
own a real estate investment company
Timeline
Generic

GARY CASTILLO

Allentown,PA

Summary

Am certified master when it comes to customer relation , and networking . Confident and versatile branding representative with a natural leadership talent. Able to effectively work in group or solo settings. Sales Representative trained in all aspects of customer relations, contract preparation and route management. Organized, detail-oriented and resourceful. Gifted communicator with strong insight into client desires and sales-closing strategies. Commended for innovative and resourceful approaches for bringing in new clients and meeting goals and sale objectives. Skilled at acquiring customers and servicing accounts to promote consistent revenue growth. Bringing top-notch planning and multitasking abilities packaged with industrious and driven approach. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach, analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

21
21
years of professional experience

Work History

MANGER

T-Mobile
Allentown, PA
09.2019 - Current
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
  • Recruited and hired top-level talent to add value and expertise to sales department.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Increase sales profit over 120% in revenue for store profit every month.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Increased sales by offering advice on purchases and promoting additional products

Assistant Manager

EXPRESS EMPLOYEE MANAGEMENT FL LLC (T-MOBILE)
Bethlehem, PA
09.2018 - Current
  • Demonstrated products and specific features at customer locations and special events
  • Assisted call-in customers with questions and orders
  • Leveraged proven sales methods to increase revenue by 10% and surpass sales objectives by 15%
  • Updated sales strategies and marketing channels to increase overall profitability by 20%
  • Branded products through effective salesmanship and maintained long-term relationships with clients
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
  • Coached team on effective upselling and cross-selling methods
  • Trained team members in successful strategies to meet operational and sales targets

Life Insurance Agent

American Life Insurance Company
New York, NY
01.2019 - 09.2019
  • Performed coverage option information to assist clients in protecting assets
  • Exceeded corporate quotas for monthly policy sales
  • Utilized targeted marketing efforts to increase revenue, including email campaigns and cold calling
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge
  • Communicated with clients to understand needs and identify best policies for each case
  • Provided quick turnaround time when customers called with questions, usually within 48 hours
  • Exceeded corporate quotas for monthly policy sales.
  • Promoted {American life } products and services using upselling and other sales strategies.

Consultant/ BRAND AMBASSADOR

Brand Ambassador , Via Transportation Inc
New York, NY
01.2017 - Current
  • Managed existing accounts and acquired new client accounts while still offering stellar client support and service
  • Ensured and verified all necessary accuracy paperwork of all clients
  • Trained new clients and partners with regard to use of products and services offered by Via Transportation Inc
  • Engaged in intensive online and offline marketing procedures ensuring all goals were achieved
  • Evaluated software development project plans and recommended adjustments
  • Collaborated with customer service team members to assist with product information and provide outstanding service
  • Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales
  • Created positive and rewarding client experiences through warm and friendly customer interactions
  • Managed revenue strategies, sales and customer engagement tactics, increasing client base 20%

Sales Representative

Atlantic Energy
New York, NY
01.2009 - 01.2017
  • Facilitated client interactions along with managing client accounts
  • Achieved monthly sales goals through use of proper company procedures
  • Established new connections and acquired new clients on day-to-day routine
  • Ensured excellent customer support services and troubleshooting
  • Established and serviced 0ver 50 accounts in assigned territory
  • Landed over 100 new customer accounts through effective customer service and powerful face to face interaction

Education

High School Diploma -

Teaneck High School
Teaneck, NJ
06.2005

Skills

  • Salesforce proficiency Fluent in english/Spanish (read/write) Problem-solving, Sales
  • Strong communication skills, Customer service, Retail sales customer service, Retail merchandising expertise
  • Computer-savvy, Social media management, Microsoft word, exe, outlook etc, File management
  • Problem-solving , Listening , Troubleshooting , telephone skills
  • Employee performance evaluations
  • Staff supervision
  • Staff Management
  • Operations management
  • Cost Control
  • Sales and marketing
  • Business administration
  • Goal Oriented

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 30 staff members.
  • Turn a 40,000 home to a 200K for a 160k profit
  • Time Management

own a real estate investment company

G&A Inversiones LLC , is in investment company where we look for auction homes all over the united states to buy and resale at market value. we fix this homes or building and turn them to profitable homes with a 80% return rate and customer satisfaction.

Timeline

MANGER

T-Mobile
09.2019 - Current

Life Insurance Agent

American Life Insurance Company
01.2019 - 09.2019

Assistant Manager

EXPRESS EMPLOYEE MANAGEMENT FL LLC (T-MOBILE)
09.2018 - Current

Consultant/ BRAND AMBASSADOR

Brand Ambassador , Via Transportation Inc
01.2017 - Current

Sales Representative

Atlantic Energy
01.2009 - 01.2017

High School Diploma -

Teaneck High School
GARY CASTILLO