Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gary Chicnes Pizarro

Birmingham,AL

Summary

Experienced with coordinating facility operations and maintenance, ensuring safe and efficient environments. Utilizes strong organizational and multitasking skills to manage repairs and vendor services. Knowledge of compliance standards and effective problem-solving for optimal facility conditions.

Professional with proven track record in project support, skilled in coordinating tasks, managing schedules, and ensuring project milestones are met. Strong focus on team collaboration, adaptable to changing needs, and consistently reliable. Expertise in project management software, resource allocation, and stakeholder communication. Known for problem-solving abilities and keen eye for detail, driving projects to successful completion.

Critical-thinking Facility Manager with FOUR years of proven successful cost-reduction techniques, efficient scheduling and error-free compliance inspections. Adept at aligning departmental goals and personnel assignments to achieve on-time job completion, supporting overall company objectives.

Overview

14
14
years of professional experience

Work History

MARKET MANAGER

KEMCO
01.2022 - Current
  • Dispatcher of work orders.
  • Estimate creator and estimator.
  • Scheduling of employees for each job.
  • Communication with vendors and assessing to their needs.
  • Making sure all work orders have been completed to the vendor's satisfaction.
  • Managing of payroll.
  • Experience in Quickbooks and Excel.
  • Multitasking between each job and delegating responsibilities to the techs.
  • Assisted in the coordination of facility-related projects, contributing to timely completion within budget constraints.
  • Provided prompt resolution of employee concerns related to workspace conditions or safety issues in the facility environment.
  • Communicated with general managers and facility teams regarding upcoming repairs and projects.
  • Served as point of contact for internal and external customers seeking support and information.
  • Performed scheduled maintenance on electrical, plumbing, and HVAC systems.
  • Served as a liaison between management teams and external contractors during construction projects.
  • Maintained organized electronic filing system for easy access of critical billing documents, optimizing workflow for the entire team.
  • Reduced invoice discrepancies by consistently monitoring accounts receivable and following up on outstanding balances.
  • Improved customer satisfaction with timely and accurate invoicing, addressing inquiries promptly and professionally.
  • Directed work of 25 sales professionals

FOH Manager

Grand Bohemian Hotel and Habitat Restaurant
08.2020 - 09.2023
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
  • Implemented new menu items in coordination with the chef, boosting overall sales revenue.
  • Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
  • Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
  • Promoted upselling strategies among servers, leading to higher average check values per transaction.
  • Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Resolved guests complaints while maintaining positive customer environment.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.

SHOP MANAGER/HEAD MECHANIC

TGM Automotive and Body repair
02.2011 - 03.2022
  • Run inventory after every operational day and made sure the shop was cleaned.
  • Checked all cars and made sure they passed inspection.
  • In charge of inventory and ordering parts.
  • Opening and closing duties for the shop.
  • Cold calling customers to bring them to the shop.

Lead Teller

Wells Fargo
03.2014 - 09.2016
  • Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
  • Assisted in training new tellers to ensure a consistent level of excellent service across the team.
  • Investigated and promptly resolved issues with patron accounts.
  • Mentored junior tellers, fostering professional growth and improved performance within the team.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Introduced customers to other bank team members to help meet financial needs.
  • Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
  • Implemented security measures to protect sensitive client information and financial assets from potential fraud or theft.
  • Enhanced customer satisfaction by efficiently managing transactions and addressing inquiries.
  • Served as an essential resource for colleagues seeking guidance on policy interpretations or procedural clarifications.
  • Mentored and trained new tellers on bank procedures and customer service standards.
  • Streamlined teller operations for increased accuracy and speed, minimizing wait times for customers.
  • Managed daily bank operations by processing customer transactions and providing exceptional customer service.

Server/ Manager

Leon La taberna
10.2013 - 06.2016
  • Overseer of 8 employees.
  • In charge of everyday restaurant operations.
  • Dealing in customers and suppliers first hand.
  • Opening and closing the facility.
  • In charge of restaurant orders and hiring employees.

FOH Team Member

Pablos Restaurant and Cantina
06.2011 - 09.2013
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
  • Answered customers' questions, recommended items, and recorded order information.
  • Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
  • Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
  • Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
  • Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
  • Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
  • Contributed to a positive team environment by assisting coworkers with tasks when needed.
  • Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
  • Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.

Education

Associate of Arts -

Jefferson State Community College
Birmingham, AL
04-2022

High School Diploma -

Homewood High School
01.2012

Skills

  • Team member oriented
  • Leadership skills
  • Customer service
  • Sales
  • Facility management
  • QuickBooks
  • Excel
  • Multitasking
  • Communication
  • Invoicing
  • Payroll
  • Sales operations
  • Client relations
  • Schedule coordination

Languages

Spanish
Native or Bilingual

Timeline

MARKET MANAGER

KEMCO
01.2022 - Current

FOH Manager

Grand Bohemian Hotel and Habitat Restaurant
08.2020 - 09.2023

Lead Teller

Wells Fargo
03.2014 - 09.2016

Server/ Manager

Leon La taberna
10.2013 - 06.2016

FOH Team Member

Pablos Restaurant and Cantina
06.2011 - 09.2013

SHOP MANAGER/HEAD MECHANIC

TGM Automotive and Body repair
02.2011 - 03.2022

High School Diploma -

Homewood High School

Associate of Arts -

Jefferson State Community College

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Gary Chicnes Pizarro