Gary Coker
Exeter,CA
Summary
Efficient and hardworking professional with a diverse background in customer service across various industries including retail, inventory management, e-commerce, technology, and merchandising. Skilled in developing, coordinating, and enforcing systems, policies, procedures, and productivity standards to optimize operations. Customer-focused and friendly with exceptional interpersonal talents and a strong commitment to safety. Demonstrated ability to lead and guide employees towards achieving department objectives. Experienced in recruiting, selecting, orienting, and training staff to maintain a high-performing team. Thrives both independently and as part of a collaborative group. Proven track record of excelling in fast-paced, high-volume environments. Motivates employees to uphold quality service by enforcing distinction and customer service standards, resolving challenges effectively, and providing valuable insights for system improvements. Additionally adept at preparing correspondence and fulfilling customer needs to ensure utmost satisfaction.
Overview
17
17
years of professional experience
Work History
Office Coordinator
California Teaching Fellows
01.2024 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
Tutor
California Teachers Fellowship Foundation
08.2022 - 12.2023
- Tutor all subjects from TK-8th grade, foster teamwork, result-driven, ensure a safe, secure, and legal working environment, enforce systems, policies, procedures, and productivity.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Manager
Harbor Freight
09.2017 - 05.2022
- Coach, counsels, and discipline employees, evaluates trends and options, result driven, evaluates outcomes, planning, monitoring, and appraising job results, foster teamwork.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Supervisor
Harbor Freight
06.2013 - 09.2017
- Handles pressure, communicate job expectations, ensure a safe, secure, and legal working environment, enforce systems, policies, procedures, and productivity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Server and Busser
Huckleberry’s
05.2007 - 07.2008
- Greeted all guests with a smile and friendly reception, monitored tables and expertly handled requests, fulfilled customer requests promptly and efficiently, engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Arts - Liberal Studies
Fresno Pacific University
Fresno, CA05.2025
Associate of Arts - Liberal Arts
College of The Sequoias
Visalia, CA05.2023
General Education -
Orange Coast College
Costa Mesa, CA06.2010
High School Diploma, General -
Exeter Union High School
Exeter, CA06.2008
Skills
- Communication skills
- People skills
- Leadership skills
- Organizational skills
- Time management skills
- Collaboration skills
- Problem-solving skills
- Schedule Coordination
- Office Administration
- Office Management
- Customer Service
References
- Garrett Hancock, Sales Manager - Harbor Freight Tools, Visalia, CA, (559)-358-8003
- Mike Boothe, Logistics Manager - Harbor Freight Tools, Visalia, CA, (559)-690-6362
- Kevin Barrera, Logistics Supervisor – Harbor Freight Tools, Visalia, CA, (559)-802-7156
- Fabian Casas, Logistics Manager – Harbor Freight Tools, Tulare, CA, (559)-747-6341
Timeline
Office Coordinator
California Teaching Fellows
01.2024 - Current
Tutor
California Teachers Fellowship Foundation
08.2022 - 12.2023
Manager
Harbor Freight
09.2017 - 05.2022
Supervisor
Harbor Freight
06.2013 - 09.2017
Server and Busser
Huckleberry’s
05.2007 - 07.2008
Bachelor of Arts - Liberal Studies
Fresno Pacific University
Associate of Arts - Liberal Arts
College of The Sequoias
General Education -
Orange Coast College
High School Diploma, General -
Exeter Union High School
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