Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Gary Coulter

Georgetown ,KY

Summary

Proven in enhancing operational efficiency and customer satisfaction, I leveraged strong troubleshooting skills and a robust work ethic at Main Event to significantly improve gaming experience and equipment functionality. Expert in hardware maintenance and customer support, I excel in fast-paced environments, ensuring optimal performance and reliability. Well-versed in managing daily routes and emergency service calls to maintain functional and filled customer machines. Adept at maintaining inventory supplies, records and quality standards. Efficient, orderly and self-directed team player. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Maintenance Technician position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
years of professional experience
1
Certification

Work History

Main Event

Game Technician
03.2024 - Current

Job overview

  • Boosted overall attractiveness of gaming facility by maintaining a clean, organized, and visually appealing environment for players.
  • Managed inventory of spare parts, ordering supplies when needed to minimize downtime due to unavailable components.
  • Streamlined operational processes through diligent documentation of maintenance procedures and best practices.
  • Enhanced player experience by maintaining and repairing arcade game machines promptly and efficiently.
  • Trained new staff members on game technician duties, ensuring they were equipped with the knowledge and skills to excel in their roles.
  • Improved customer satisfaction by troubleshooting and resolving technical issues with gaming equipment swiftly.
  • Optimized game performance by diagnosing software issues and implementing necessary updates or patches.
  • Supported team members in addressing complex technical issues, fostering a collaborative work environment focused on problem-solving.
  • Contributed to the success of promotional events by setting up special game configurations or installations as required.
  • Coordinated with vendors for timely delivery of parts or services, ensuring smooth operations within the facility.
  • Strengthened relationships with key industry partners through effective communication and collaboration on various projects.
  • Ensured a safe gaming environment by adhering to safety protocols during machine repair and maintenance activities.
  • Increased revenue for the gaming facility by ensuring optimal functionality of all gaming machines.
  • Laid out smooth and efficient routes in order to accomplish daily requirements and achieve production targets.
  • Inspected systems, troubleshot faults and replaced malfunctioning parts with new or repaired components.
  • Recorded transaction information on forms or logs and notified designated personnel of discrepancies.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Stayed in good physical condition in order to handle demanding daily challenges in diverse environments.
  • Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
  • Explained and demonstrated games and attractions to assist guests.
  • Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
  • Answered guest questions to provide fun game experience.
  • Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
  • Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
  • Reduced downtime of gaming equipment by performing regular preventive maintenance checks and repairs.
  • Maintained accurate records of all maintenance, repair, and upgrade tasks to ensure proper tracking and follow-up when needed.

Greens Metals

Recycler
07.2022 - 02.2023

Job overview

  • Improved overall recycling rates with diligent sorting and processing of recyclable materials.
  • Provided excellent customer service, educating clients on proper recycling practices and guidelines.
  • Maintained tight timetables and strict safety standards by smoothly dismounting and remounting trucks at each stop.
  • Contributed to greener environment through proper disposal of non-recyclable materials.
  • Ensured timely completion of daily tasks by effectively managing time and prioritizing workload based on deadlines.
  • Enhanced workplace safety, implementing strict adherence to safety protocols and guidelines.
  • Collaborated with center operations to coordinate material drop-offs and communicate special delivery needs.
  • Alerted supervisors of setbacks immediately to maintain schedules and explain late pickups.
  • Conducted regular equipment maintenance checks, ensuring optimal performance and reducing downtime.
  • Disposed of hazardous materials in appropriate manner.
  • Utilized proper protective gear while handling materials.
  • Collected refuse and recyclable materials from residential and commercial buildings.
  • Identified different types of materials to place into correct containers.
  • Unloaded refuse and recyclable materials from the collection truck onto the appropriate containers.
  • Maintained records of collected materials and reported discrepancies.

Guard Logic

Security Officer
05.2022 - 07.2022

Job overview

  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Maintained safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Evaluated effectiveness of existing security measures by conducting regular audits on systems, processes, and incident reports to identify areas for improvement.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
  • Examined doors, windows and gates to verify security.
  • Investigated suspicious activities and persons to maintain security of premises.

Advantage Air Heating And Cooling

HVAC Helper
05.2020 - 05.2022

Job overview

  • Supported company growth by maintaining a positive attitude, strong work ethic, and commitment to excellence in all tasks performed.
  • Participated in ongoing training programs to stay current on industry trends, best practices, and new technology advancements in the HVAC field.
  • Assisted in the installation of new heating, ventilation, and air conditioning systems for enhanced energy savings.
  • Maximized job site efficiency with proper preparation of materials needed for each assignment according to specifications provided by senior technicians or project managers.
  • Collaborated with senior technicians to diagnose complex issues and implement effective solutions.
  • Minimized downtime with prompt responses to emergency repair calls, ensuring consistent climate control for clients'' facilities.
  • Increased client retention through professional communication and exceptional service during routine maintenance visits.
  • Promoted a culture of safety by consistently following proper lockout/tagout procedures when working with electrical components of HVAC systems.
  • Maintained a safe working environment by adhering to safety protocols and wearing appropriate protective gear.
  • Enhanced team productivity by providing support in various tasks such as ductwork fabrication, wiring, and piping insulation.
  • Ensured compliance with local building codes and regulations by adhering to industry-standard practices during all installations, repairs, and maintenance tasks.
  • Demonstrated attention to detail when reading blueprints or schematics for accurate installation or repair processes.
  • Contributed to successful project completion by effectively following instructions from lead technicians or supervisors.
  • Improved system efficiency by conducting regular maintenance on HVAC systems.
  • Boosted overall team performance by contributing valuable input during problem-solving sessions focused on challenging HVAC-related issues.
  • Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
  • Filled out detailed work orders for each job completed.
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
  • Supplied technical assistance to customers over phone using simple troubleshooting techniques.
  • Kept accurate records of time and materials used for each job to compile into service reports.
  • Repaired and replaced heating and air conditioning systems for commercial customers in HVAC industry.
  • Repaired and replaced motors, bearings and belts.
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
  • Surveyed building layout and gathered materials before beginning repairs.
  • Maintained tools and equipment in good working condition.
  • Installed new equipment in multiple customer locations.
  • Followed safety protocols on job sites.
  • Cleared work sites of hazardous items.
  • Set up ladders and other access equipment.
  • Painted walls, ceilings and other surfaces.
  • Troubleshot various types of equipment during installation and processes.
  • Operated variety of power tools and hand tools.
  • Cleaned and lubricated components to maintain optimal performance.
  • Inspected and tested machinery and equipment to diagnose malfunctions.
  • Completed preventive maintenance on machines to enhance production and maintain quality.

Advanced Construction Company

Maintenance Technician
04.2018 - 05.2020

Job overview

    • Operated varied hand and power tools to complete repairs.
    • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
    • Troubleshot equipment breakdowns and performed preventive maintenance.
    • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
    • Followed safety protocols to minimize workplace accidents.
    • Inspected and maintained equipment to keep items in top working condition.
    • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
    • Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
    • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
    • Improved equipment functionality by conducting regular maintenance checks and repairs.
    • Installed new locks, door handles, and door closers.
    • Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
    • Performed electrical and mechanical repairs of production equipment to minimize downtime.
    • Trained new employees on proper use and care of tools, machinery, and safety protocols.
    • Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
    • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
    • Ensured smoother operations, maintaining accurate records of all maintenance activities.
    • Replaced worn or broken parts on machines and equipment.
    • Performed preventive maintenance and repairs on various types of equipment.
    • Repaired and replaced pumps, valves and motors.
    • Rewired and replaced faulty electrical components in equipment.
    • Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
    • Diagnosed and repaired complex mechanical and electrical systems.
    • Executed tasks within time and budget constraints.
    • Detected and repaired machinery faults using electrical and manual testing methods.
    • Installed and maintained plumbing and HVAC systems.
    • Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
    • Safely and effectively handled wide range of cleaning products and solutions.
    • Positively engaged with customers and maintained professional appearance as company representative.
    • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.

Young HVAC

HVAC Helper
02.2015 - 02.2018

Job overview

  • Supported company growth by maintaining a positive attitude, strong work ethic, and commitment to excellence in all tasks performed.
  • Participated in ongoing training programs to stay current on industry trends, best practices, and new technology advancements in the HVAC field.
  • Assisted in the installation of new heating, ventilation, and air conditioning systems for enhanced energy savings.
  • Maximized job site efficiency with proper preparation of materials needed for each assignment according to specifications provided by senior technicians or project managers.
  • Streamlined inventory management by organizing tools and equipment for easy access during job assignments.
  • Ensured customer satisfaction with timely and accurate troubleshooting and repairs of HVAC systems.
  • Promoted a culture of safety by consistently following proper lockout/tagout procedures when working with electrical components of HVAC systems.
  • Strengthened client relationships through clear explanations of services rendered, addressing any concerns promptly and professionally during service appointments.
  • Maintained a safe working environment by adhering to safety protocols and wearing appropriate protective gear.
  • Ensured compliance with local building codes and regulations by adhering to industry-standard practices during all installations, repairs, and maintenance tasks.
  • Demonstrated attention to detail when reading blueprints or schematics for accurate installation or repair processes.
  • Boosted overall team performance by contributing valuable input during problem-solving sessions focused on challenging HVAC-related issues.
  • Reduced callbacks due to thorough follow-ups after installations or repairs were completed, verifying optimal system performance before leaving the worksite.
  • Supported environmental sustainability initiatives by properly disposing of refrigerants and other hazardous materials in accordance with regulatory guidelines.
  • Filled out detailed work orders for each job completed.
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
  • Monitored building environmental conditions.
  • Supplied technical assistance to customers over phone using simple troubleshooting techniques.
  • Repaired and replaced heating and air conditioning systems for commercial customers in HVAC industry.
  • Repaired and replaced motors, bearings and belts.
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
  • Maintained tools and equipment in good working condition.
  • Set up ladders and other access equipment.
  • Followed safety protocols and best practices for installation, maintenance, or repair work..
  • Diagnosed problems with electrical systems and rewired components to restore safe flow of electricity.
  • Painted walls, ceilings and other surfaces.
  • Inspected and tested equipment for conformance with specifications.

Education

Henderson Community College
Henderson, KY

GED
03.2000

Skills

  • Customer Support
  • Software Installation
  • System Upgrades
  • Hardware maintenance
  • Electronics Repair
  • Diagnostic Tools
  • Strong Work Ethic
  • First Aid Training
  • Troubleshooting skills
  • Electrical Troubleshooting
  • Maintenance recordkeeping
  • Preventive Maintenance
  • Repair expertise
  • Equipment Installation
  • Service call management
  • Installation skills

Certification

I am a certified Tech 2, headed to Tech 3, familiar with variety of tools.

Timeline

Game Technician

Main Event
03.2024 - Current

Recycler

Greens Metals
07.2022 - 02.2023

Security Officer

Guard Logic
05.2022 - 07.2022

HVAC Helper

Advantage Air Heating And Cooling
05.2020 - 05.2022

Maintenance Technician

Advanced Construction Company
04.2018 - 05.2020

HVAC Helper

Young HVAC
02.2015 - 02.2018

Henderson Community College

GED

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Gary Coulter