Gary Crossan
Dunkirk,NY
Summary
Accomplished Store Manager with a robust history at Big Lots Stores, Inc., adept in operational budgeting and personnel development. Excelled in implementing strategies that enhanced operational performance, achieving significant sales goals. Skilled in team leadership, coaching, and inventory management, I've successfully mentored associates across a 15-store district, driving productivity and sales expertise.
Overview
41
41
years of professional experience
Work History
Store Manager/Training Manager
Big Lots Stores, Inc.
Dunkirk, NY
10.2002 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored employee performance and identified performance gaps for corrective action.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Implemented campaigns and promotions to help with developing goods and services.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Monitored progress by establishing plans, budgets and measuring results.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Delegated work to staff, setting priorities and goals.
- Created weekly work schedules for store personnel.
- Maintained accurate records of employee performance reviews.
- Resolved customer complaints in a timely manner.
- Trained and mentored associates to teach daily tasks and procedures throughout the 15-store district.
Store Manager
Ames Dept Store/ Hills Dept. Store
Dunkirk, NY
07.1984 - 10.2002
- Established store tactics and strategies to achieve operational performance and sales goals.
- Implemented successful business strategies to increase revenue and target new markets.
- Prepared staff work schedules and assigned team members to specific duties.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Managed daily banking activities such as deposits and withdrawals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assessed operational efficiency of the store's departments.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Trained and mentored associates to teach daily tasks and procedures.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Education
High School Diploma -
Eden Central School District
Eden, NY06-1984
Skills
- Operational budgeting
- Promotional planning
- Hourly shift management
- Store operations oversight
- Personnel development
- Multitasking and organization
- Team leadership and coaching
- Staff supervision
- Inventory management
- Sales expertise
- Opening and closing procedures
- Store merchandising
- Bank and safe deposits
- Employee training
- Delegating work
- Merchandise planning
- Store opening and closing procedures
- Sales professional
- Goals and performance
- Loss prevention procedures
Timeline
Store Manager/Training Manager
Big Lots Stores, Inc.
10.2002 - Current
Store Manager
Ames Dept Store/ Hills Dept. Store
07.1984 - 10.2002
High School Diploma -
Eden Central School District
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