Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Gary Dauphin

Miami,USA

Summary

Accomplished and results-driven professional with over 15 years of experience in sales, operations, and team leadership. Skilled in strategic planning, vendor negotiation, and sales strategy development, with a proven history of optimizing productivity and driving revenue growth. Experienced in managing sales teams, improving operational efficiency, and fostering positive client relationships across the retail and hospitality sectors.

Overview

21
21
years of professional experience

Work History

Store Manager

Five Star Liquor
Ft. Lauderdale, FL
05.2019 - 01.2025
  • Developed and executed effective sales strategies for health and life insurance products, growing the customer base through needs-based recommendations.
  • Analyzed customer needs and financial situations to create customized insurance plans, resulting in a high closing rate
  • Conducted regular policy reviews with existing clients to identify coverage gaps and propose upselling opportunities
  • Negotiated policy terms and closed deals with prospective customers, demonstrating strong interpersonal and negotiation skills

Health/Life Insurance Sales Agent

Affordable Health Direct
Miami, FL
08.2016 - 04.2018
  • Developed and executed effective sales strategies for health and life insurance products, growing the customer base through needs-based recommendations
  • Analyzed customer needs and financial situations to create customized insurance plans, resulting in a high closing rate
  • Conducted regular policy reviews with existing clients to identify coverage gaps and propose upselling opportunities
  • Negotiated policy terms and closed deals with prospective customers, demonstrating strong interpersonal and negotiation skills

Sales Department Manager

Caribbean Cruise Line
Ft. Lauderdale, FL
06.2006 - 07.2016
  • Led and mentored a sales team of 15 representatives to consistently meet and exceed sales targets over a 10-year period.
  • Developed and implemented new sales training programs that improved staff performance and reduced ramp-up time for new hires.
  • Addressed and resolved all customer inquiries and complaints, ensuring high levels of customer satisfaction and retention.
  • Managed daily team workflows, set performance benchmarks, and conducted performance reviews to maximize departmental efficiency.

Reservations Agent

Caribbean Cruise
Ft. Lauderdale, FL
05.2004 - 06.2006
  • Managed guest reservations and inquiries, ensuring exceptional customer service and providing detailed information on services and rates
  • Developed strong customer relationships by providing personalized assistance and promptly resolving issues
  • Utilized strong communication and organizational skills to manage high call volumes and assist with reservations and cancellations efficiently
  • Analyzed escalated customer complaints to identify recurring issues and implemented process improvements

Education

Bachelors of Science - Administration and Human Resources

Barry University
Miami Shores, FL
05.2018

Skills

  • Microsoft Office Suite
  • Leadership
  • Sales strategy
  • Talent acquisition
  • Customer relations
  • Negotiation skills

References

Available Upon Request

Languages

  • Fluent in English
  • Fluent in Creole

Timeline

Store Manager

Five Star Liquor
05.2019 - 01.2025

Health/Life Insurance Sales Agent

Affordable Health Direct
08.2016 - 04.2018

Sales Department Manager

Caribbean Cruise Line
06.2006 - 07.2016

Reservations Agent

Caribbean Cruise
05.2004 - 06.2006

Bachelors of Science - Administration and Human Resources

Barry University

Similar Profiles

CREATE PROFILE