Gary Davis
Northridge,CA
Summary
Adept at fostering client relationships and advocating for their needs, I enhanced service quality at American Red Cross through effective communication and ethical practice. Skilled in case documentation and problem-solving, I significantly improved client outcomes, demonstrating a commitment to results and client engagement without exceeding a numerical percentage.
Overview
22
22
years of professional experience
Work History
Volunteer Recovery Caseworker
American Red Cross
11.2021 - Current
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
Delivery Driver
Millenium Transportation
09.2014 - 08.2017
- Delivered auto parts local repair shops to facilitate timely repairs of customers vehicles
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of auto parts.
- Followed oral, and written instructions and required knowledge of clients locations
- Completed rush deliveries on tight timetables to satisfy customer needs.
Catering Delivery Driver
Resturants On The Run
06.2012 - 04.2013
- Enhanced customer satisfaction by ensuring timely delivery of catering orders to various events and venues.
- Fostered strong relationships with clients through excellent communication skills, addressing any concerns or special requests promptly.
- Participated in team meetings to discuss strategies for improving overall service quality and delivery performance.
Debt Collector
Iqor Outsourcing
02.2003 - 04.2011
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Education
Bachelor of Arts - Business Economics
U.C. Santa Barbara
Goleta, CA03.1986
Skills
- Case information confidentiality
- Client interaction
- Highly effective communication
- Client Advocacy
- Assessment skills
- Client Engagement
- Ethical Practice
- Issue identification and resolution
- Behavioral observation
- Case Documentation
- Problem-Solving
Timeline
Volunteer Recovery Caseworker
American Red Cross
11.2021 - Current
Delivery Driver
Millenium Transportation
09.2014 - 08.2017
Catering Delivery Driver
Resturants On The Run
06.2012 - 04.2013
Debt Collector
Iqor Outsourcing
02.2003 - 04.2011
Bachelor of Arts - Business Economics
U.C. Santa Barbara
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