GARY DENNIS
Harrisburg,PA
Summary
Completed two excited semesters at HACC in HVAC/R
Would like to implement my skills in this new career Motivated Apprentice with expertise using equipment, hand tools and power tools to complete tasks quickly and accurately. Committed to bringing hardworking mentality and mechanical skills to workplace. Flexible individual willing to work long hours.
Overview
3
3
Certificates
17
17
years of professional experience
1
1
year of post-secondary education
Work History
Field support Tech
AEC Group Oakdale
, PA
12.2017 - 07.2022
- Maintained, analyzed, troubleshoot, and repairs computer systems, hardware and computer peripherals
- Documents, maintains, upgrades or replaces hardware and software systems
- Supports and maintains user account information including rights, security and systems groups
- Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
- Determines and recommends which products or services best fit the customers' needs
Desktop Technician
Pomeroy
Carlisle, PA
09.2017 - 10.2017
- Migrate domains for Win 7, 8.1 and Win 10
- Perform system configuration adjustment for IP’s
- Check network connectivity and perform diagnostics
- Support Client to migrate system from PPG to Vitro network
- Strong knowledge for PC troubleshooting
Enterprise Desktop Support Technician
HP/Modis
Carlisle, PA
01.2011 - 01.2017
- Diagnosed, troubleshot and resolved Microsoft Windows 2007 hardware and software problems
- Installed and configured new PC hardware and software
- Deploy/push software through Microsoft SCCM 2012 and created and deployed task sequences MDT 2012
- Consistently maintained a high level of proficiency utilizing Remedy systems and tools
- Tracked and maintained personal computer equipment inventories asset management
- Proficiently installed and monitored anti-virus, firewall and security software to prevent outside intrusions
- Provided support to end users relating to hardware and software, computer applications, and LAN components
- Performed diagnostic tests and repaired malfunctioning hardware and software
- Set up, tested and configured networks, desktops, laptops and printers
- Resolved technical issues for client’s onsite, over the phone and through e-mail.
Field Service Technician
Realogy/NRT Systems Inc
Camp Hill, PA
01.2015 - 01.2015
- Windows XP, 7 and 8 support Supported hand held devices - (iPad, droid, iPhone, and blackberry Experience supporting Windows hardware (Dell and IBM) Connecting wireless network, Break/fix and installs Troubleshooting LAN connectivity issues, OS 10 support, native mail support, IM client support
Field Service Technician
CompuCom Systems Inc
Harrisburg, PA
01.2014 - 01.2015
- Knowledgeably performed service, repair and/or installation of company products that include system hardware, software, PCs and Point of Sale (POS) equipment
- Expertly provide technical support to customers on operational or maintenance aspects of system equipment
- Professionally serve as the primary customer contact for all technical and service related problems
- Skillfully diagnose mechanical, hardware, software and systems failures utilizing established procedures
- Determine the most efficient way to repair technical problems to minimize customer downtime.
Desktop Analyst
Kemira Chemicals
Kennesaw, GA
01.2009 - 01.2010
- Professionally supported users by trouble shooting printing issues, file permission errors, network connectivity problems, and basic desktop support of laptops and desktops
- Maintained passwords, data integrity and file system security for the desktop environment
- Knowledgeably assisted the Network Administrator with creating user accounts, permissions and maintenance
- Effectively managed user accounts and mailboxes using Microsoft Exchange
- Charged with managing and configuring all new users with mobile phones, laptops, and iPad devices
- Installed and configured desktop PC’s, to include OS and mission critical software.
Enterprise Desktop Support Technician
Symbol/Motorola
Holtsville, NY
01.2006 - 01.2008
- Diagnosed, troubleshot and resolved Microsoft Windows 2007 hardware and software problems
- Installed and configured new PC hardware and software and performed Active Directory Migrations
- Developed, prepared, tested and deployed hard drive images
- Knowledgeably performed basic computer wired and wireless network troubleshooting
- Consistently maintained a high level of proficiency utilizing Remedy systems and tools
- Tracked and maintained personal computer equipment inventories.
Education
Associate of Applied Science - Computer Information & Technology
Keystone Technical Institute
Certificate Of Completion - HVAC Installation And Repair
Harrisburg Area Community College
Harrisburg, PA 08.2022 - 05.2023
Skills
TECHNICAL SKILLSundefined
Certification
INTERESTS/ACTIVITIES
Timeline
Certificate Of Completion - HVAC Installation And Repair
Harrisburg Area Community College
08.2022 - 05.2023
Field support Tech
AEC Group Oakdale
12.2017 - 07.2022
Desktop Technician
Pomeroy
09.2017 - 10.2017
Field Service Technician
Realogy/NRT Systems Inc
01.2015 - 01.2015
Field Service Technician
CompuCom Systems Inc
01.2014 - 01.2015
Enterprise Desktop Support Technician
HP/Modis
01.2011 - 01.2017
Desktop Analyst
Kemira Chemicals
01.2009 - 01.2010
Enterprise Desktop Support Technician
Symbol/Motorola
01.2006 - 01.2008
Associate of Applied Science - Computer Information & Technology
Keystone Technical Institute
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