GARY DESROSIERS

Facilitated customer communication regarding service needs and vehicle maintenance updates. Coordinated scheduling of service appointments to optimize workflow and minimize wait times.

Assisted technicians by accurately documenting repair orders and ensuring necessary parts availability. Managed customer inquiries, providing detailed information on services, pricing, and warranties.

Streamlined service processes, enhancing efficiency in order management and customer interactions. Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction. Exhibited high energy and professionalism when dealing with clients and staff.

Ability to effectively communicate with customers regarding services recommended and performed. Prepared service estimates, sells routine maintenance, repair services and conduct follow-ups regarding unsold services and customer inquiries. Perform opening and closing responsibilities. Schedules appointments, answers phones and collects funds for services performed. Assist with the coordination of alternate transportation, rental car reservations, shuttle etc. Perform other duties as requested.

Sell products and services to repair the problem and meet the customer's needs. Provide service technicians with parts as required. Knowledge in ADP operating system, also ETK and ETC catalogs for Bentley, BMW, GM, Hyundai and Kia. Work closely with service advisors to assist and update part concerns.

Responsible for accurate and timely auditing of service repair claims, to include contractual compliance and policies and procedures compliance. In addition I would be responsible for communicating noncompliant or inappropriate invoicing with service providers in an attempt to ensure I have all appropriate information necessary to accurately and fairly reconcile and adjudicate claims for payment.

I wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons. Monitor and authorize entrance and departure of employees.

Followed leads from other clients who may have interest in using the credit cards. I marketed and sold credit cards to consumers; I also identified potential buyers and persuade them to buy our products.