Danny Quintero
Summary
Dedicated customer service professional along with being technology proficient. I thrive in a fast-paced environment with a proven ability to be detail oriented. Known for teamwork and adaptability, contributing to a collaborative and results-driven environment. I am also fluent in English and Spanish.
Overview
16
16
years of professional experience
Work History
Passenger Services Agent
Unifi Ground Services for Breeze Airways
08.2024 - Current
Front line customer service
Provide passengers with all services related to new and existing reservations, flight check-in, document verification services, seating, upgrading and baggage handling services.
Manage flight arrivals, jet bridge operations, lost and found and gate lead management.
Process and manage all aspects of new and existing airline reservations, flight disruptions, seating and special services.
Proficient in Amadeus global distribution system.
Passenger Services Agent
Dnata Ground Services for Lufthansa Airlines
02.2023 - Current
Front line customer service
Service desk leader providing solutions for all ticketing issues.
Provide international passengers with new reservations, flight check-in, document verification services, seating, upgrading and baggage handling services.
Manage flight arrivals, jet bridge operations, lost and found and gate lead management.
Proficient in Amadeus global distribution system.
Chef
Restaurant Industry
10.2011 - 12.2022
Prepared multi-cultural cuisine in both Colombia and Tampa, FL.
Guest Services Associate
Sonesta Hotel Group
08.2009 - 09.2011
Front line customer service
Provided hotel guests with check-in/out and other guest related services.
Night auditor.
Education
Associate of Science - Telecommunications
Universidad Francisco
Bogota Colombia12-2015
Timeline
Passenger Services Agent
Unifi Ground Services for Breeze Airways
08.2024 - Current
Passenger Services Agent
Dnata Ground Services for Lufthansa Airlines
02.2023 - Current
Chef
Restaurant Industry
10.2011 - 12.2022
Guest Services Associate
Sonesta Hotel Group
08.2009 - 09.2011
Associate of Science - Telecommunications
Universidad Francisco
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