Gary Dexter

• Supported retail associates to drive quality performance and experiences for guests.
• Resolved customer complaints in a timely manner while remaining professional at all times.
• Recruited new employees based on the needs of the business and conducted interviews for potential candidates.
• Managed visual merchandising, maintaining standards and elevating customer experience.
• Mentored employees in management of complicated sales, complex issues and difficult customers.
• Monitored store operations and staff performance to ensure all procedures were followed correctly.
• Analyzed sales data to identify trends and adjust strategies accordingly.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Oversaw regional and local sales managers and staff.
• Conducted regular store visits to assess staff performance and identify opportunities for improvement.
• Oversaw inventory management, including ordering, receiving, and stock optimization.
• Handled customer service issues, ensuring customer satisfaction and loyalty.
• Evaluated employee performance through direct observation or feedback from customers.
• Fostered a positive work environment, encouraging teamwork and employee engagement.
• Coached, developed and motivated team to achieve revenue goals.
• Resolved customer complaints regarding sales and service.

Management over 12 districts in 5 different states.

Managed 12 District Managers and Asset District Managers.

Travel six days a week to different states.

Equipment evaluation and ordering as needed.

Pay increase: analyze and approve.

• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Improved morale and management communication by creating employee recognition and rewards practices.
• Analyzed financial reports such as income statements or balance sheets in order to assess profitability.
• Ensured compliance with safety regulations, industry standards and government laws.
• Identified opportunities for process improvement in order to increase productivity levels.
• Recruited, trained, coached and evaluated staff performance to ensure maximum efficiency.
• Addressed customer concerns with suitable solutions.
• Motivated and evaluated personnel for performance improvement and goal achievement.
• Established KPIs for tracking performance against goals.
• Ensured compliance with safety regulations at all times.

Oversaw 30 locations between Virginia, Philadelphia, and Maryland.

• Supported sales team members to drive growth and development.
• Mentored team members by demonstrating best practices for sales and customer service.
• Established ambitious goals for employees to promote achievement and surpass business targets.
• Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
• Resolved customer complaints regarding sales and service.
• Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
• Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
• Ensured that all stores met their monthly targets by providing guidance and support as needed.
• Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
• Completed day-to-day duties accurately and efficiently.