Summary
Overview
Work History
Education
Skills
Timeline
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Gary Duell

Palm Bay

Summary

Customer Service specialist with skills in management, operations, and sales. Great ability to connect and understand the needs, wants, and desires of people, and delivering them exceptional service with every interaction. Talented, and recognized expert in the fields of sales and customer service management. 6+ years of experience in the areas of sales, business operations, development and customer service. Ready to advance my career within a growth-oriented company.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

14
14
years of professional experience

Work History

Barkeep

Ichabod’s Dockside Bar and Grille
01.2022 - Current
  • Great at multi-tasking and staying focused on the job.
  • Developed rapport with regular customers, fostering loyalty and repeat business through personalized service.
  • Consistently received positive feedback from guests regarding friendly demeanor and attentive service style.
  • Participated in regular staff meetings to discuss customer feedback and collaborate on strategies for continuous service improvement.
  • Maximized efficiency during peak hours by quickly assessing patron needs and managing multiple orders simultaneously without compromising on service quality.
  • Contributed to a positive work environment with strong teamwork skills, assisting colleagues as needed during busy shifts.
  • Streamlined operations by implementing effective organizational systems for glassware, liquor storage, and garnish preparation.
  • Served high customer volumes during special events, nights, and weekends.

Sales Manager

Eastern First Aid
03.2020 - 02.2022
  • Direct staffing, training and evaluations of performance to develop sales and service programs
  • Explain services and products
  • Explain prices and demonstrate products
  • Answer any questions about products and their features and benefits
  • Contacting customers to sell the merchandise and services
  • Order office supplies
  • Record all orders of merchandise and enter into multiple computer systems
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Office Manager

Eastern First Aid
02.2018 - 03.2020
  • Answered direct calls and took messages
  • Updated Filing, mailing, account systems and inventory both manually and using different computer systems
  • Communicated with customers and applicants to answer questions and explain information
  • Took orders and addressed complaints
  • Prepared outgoing mail, and sorted incoming mail
  • Worked employee’s schedules, managed calendars, and made appointments
  • Ordered supplies for office
  • Completed inventory tasks
  • Assisted customers with answering questions and provided quick response, while adding call notes to customers’ accounts
  • Recorded calls placed and received
  • Updated customer information to multiple systems
  • Listened to calls and gave answers or assistance when phone calls were escalated with customers

Cook

Skewers Mediterranean
01.2011 - 02.2018
  • I started on dishes and eventually became Assistant Manager and an essential member of the team
  • Took orders for Sysco and PPD and wrote checks daily
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Managed opening and closing shift kitchen tasks.
  • Suggested actionable improvements to streamline training procedures.

Education

High School Diploma -

Palm Bay High
05.2009

Associates of Arts - Business

Eastern Florida State
Melbourne, FL
04.2022

Skills

  • Patience and empathy
  • Reliability and punctuality
  • Cleanliness and sanitation
  • Memory retention
  • Customer service expertise
  • Staff management
  • New hire training
  • Performance improvement
  • Fast learner
  • Honest and dependable
  • Problem-solving abilities

Timeline

Barkeep

Ichabod’s Dockside Bar and Grille
01.2022 - Current

Sales Manager

Eastern First Aid
03.2020 - 02.2022

Office Manager

Eastern First Aid
02.2018 - 03.2020

Cook

Skewers Mediterranean
01.2011 - 02.2018

Associates of Arts - Business

Eastern Florida State

High School Diploma -

Palm Bay High

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Gary Duell