Summary
Work History
Education
Skills
Timeline
ProjectManager
Gary Dugger

Gary Dugger

Elk Park,NC

Summary

At Carolina Crawl Space, I spearheaded initiatives that significantly enhanced operational efficiency and customer satisfaction. My expertise in process optimization and team leadership, coupled with a strong focus on quality assurance and relationship building, led to notable improvements in service delivery and team performance.

Work History

Encapsulation Specialist

Carolina Crawl Space
  • Followed all company policies and procedures to deliver quality work.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Frequently inspected production area to verify proper equipment operation.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Generated reports detailing findings and recommendations.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Created and managed project plans, timelines and budgets.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Devised and implemented processes and procedures to streamline operations.
  • Optimized inventory management, minimizing waste and reducing costs.
  • Boosted company's online presence by developing comprehensive digital marketing strategy.
  • Assisted in developing strategic plan that aligned with long-term company goals.
  • Led quality assurance efforts, maintaining high standards for all products and services.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

Micro Computer Systems Technology

Avery High School
Newland, NC
08.1994

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Quality assurance
  • Quality assessment
  • Team collaboration
  • Technical troubleshooting
  • Troubleshooting techniques
  • Continuous improvement
  • Knowledge sharing
  • Process optimization
  • Maintenance and repair
  • Team performance improvement
  • Operational enhancement
  • Self motivation
  • Teamwork and collaboration
  • Failure management
  • Time management
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Relationship building
  • Project planning
  • Active listening
  • Reliability
  • Process analysis
  • Project restructuring
  • International mobility management
  • Teamwork
  • Team leadership
  • Operational efficiency
  • Customer relationship management
  • Professionalism
  • Strategic planning
  • Time management abilities
  • Inventory management
  • Project management
  • Sales strategies
  • Professional demeanor

Timeline

Encapsulation Specialist

Carolina Crawl Space

Micro Computer Systems Technology

Avery High School
Gary Dugger