Gary Durham
Alliance Health of Durant
Sherman
1
Certification
15
years of professional experience
IT Analyst supporting end users with Active Directory account changes, software installs, and device setup across healthcare environments. Manages desktop and laptop imaging, printer and scanner support, and hardware refresh work such as drive replacement and memory upgrades. Keeps inventory organized while resolving day-to-day Windows and endpoint support needs.
Work History
IT Analyst
3 Years 6 Months- Adding memberships to users' Active Directory account
- Installed and configured new software to enhance system functionality and user experience
- Installing and maintaining printers, phones and scanners
- Oversaw inventory management to maintain adequate supplies and facilitate timely equipment replacements
- Imaging new desktops and laptops
- Replacing hard drives and upgrading memory
Desktop Support Technician / System Analyst
7 Years 4 Months- Imaged desktops and laptops to prepare for user deployment
- Replacing hard drives and upgrading memory
- Reset users' AD passwords and added new users to network for access
- Adding memberships to users Active Directory account
- Installing new software
- Installed and maintained printers, phones, and scanners to ensure operational readiness
Test Technician/ Sale Assistant
7 Months- Testing and repairing laptop, desktops and servers
- Wiping hard drives using a DOD3 program
- Shipping orders through fed ex sold online thru ebay
- Captured product images for online sales, enhancing visual appeal and attracting buyers
- Responded to customer emails and assisted in-person inquiries, providing solutions and improving customer satisfaction
- Maintaining inventory
Level 3 Test Technician/Sales
2 Years 3 Months- Helping walk in customers
- Shipping orders sold online and delivering local orders
- Cleaning , repairing and preparing used systems
- Assisted walk-in customers with product inquiries and technical support
- Cleaned, repaired, and prepared used systems for resale
- Shipped online orders and delivered local purchases
Education
Associate of Applied Science - Business Management and Accounting
- Computer Networking
Technical School
Skills
Excel
Windows support
Mac OS
ServiceNow
Active Directory
Desktop support
Endpoint imaging
Software deployment
Incident triage
Ticket resolution
Hardware diagnostics
Printer support
Network troubleshooting
User account administration
Remote access support
Certification
- Non-CDL Class C
- Driver's License
Timeline
IT Analyst
Alliance Health of Durant
02.2023 - CurrentRead More
Desktop Support Technician / System Analyst
Baylor Scott and White Hospital
02.2015 - 06.2022Read More
Test Technician/ Sale Assistant
Wistron Greentech
06.2014 - 01.2015Read More
Level 3 Test Technician/Sales
Prime Green
08.2011 - 11.2013Read More
American School of Business
from Computer Networking
Read More
Steven Henagar College
Associate of Applied Science from Business Management and Accounting
Read More