Gary Eisenhauer
Las Vegas,NV
Summary
Accomplished leader with a proven track record at Goettl Air Conditioning and Plumbing, enhancing team productivity and efficiency through expert new hire training and strategic program management. Skilled in interpersonal communication and proficient in Excel, Word, PowerPoint, Teams, and Google Docs, I have successfully developed and implemented training programs that significantly improved operational outcomes.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Master Plumbing Trainer
Goettl Air Conditioning and Plumbing
01.2019 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Facilitated team-building exercises to foster collaboration between department members.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Developed customized training materials for various departments, ensuring relevance to the target audience.
- Introduced standardized training for cohesive learning environments.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
Safety Coordinator
Goettl Air Conditioning and Plumbing
03.2016 - 05.2020
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Recognized, documented, and advised on removal of hazards.
- Provided ongoing support and resources to supervisors in managing safety performance within their departments, fostering a culture of accountability among leadership.
- Gathered information, prepared reports, and drafted correspondence related to cases.
- Conducted regular site inspections, identifying potential hazards and ensuring prompt resolution.
- Investigated accidents and hazardous incidents to determine cause and made recommendations for corrective action.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Coached employees, managers, and executives on effective safety policies.
- Implemented hazard communication programs for chemical handling/storage procedures, maintaining SDS records for easy access by employees during emergencies or routine operations.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
Fleet Manager
Goettl Air Conditioning and Plumbing
05.2018 - 04.2020
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Evaluated fleet performance metrics regularly to identify areas for improvement, leading to increased productivity and revenue growth.
- Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
- Leveraged advanced vehicle telematics systems that enabled effective monitoring of driver behavior, fuel consumption, and route optimization.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
- Reduced repair costs through the establishment of strategic partnerships with reliable vendors and negotiating favorable contract terms.
- Coordinated with internal departments to ensure seamless integration between transportation requirements and inventory management activities.
- Documented equipment transfers and sales details for accurate record keeping.
- Managed fleet budget effectively, optimizing resource allocation for maximum returns on investment while minimizing expenses.
- Improved driver performance by conducting regular training sessions, monitoring driving habits, and providing constructive feedback.
- Developed comprehensive tracking systems to monitor vehicle locations, ensuring prompt response to customer requests and improved service quality.
- Executed design concept and build requirements for several vehicles to align with job requirements.
- Developed new branding initiatives and implemented uniform fleet design to increase brand exposure.
IT Coordinator
Goettl Air Conditioning and Plumbing
02.2015 - 08.2019
- Collaborated with vendors to negotiate contracts, resulting in significant cost savings without compromising quality or service levels.
- Reduced downtime with proactive IT support and rapid issue resolution.
- Provided exceptional end-user support, resolving technical issues quickly to minimize disruptions.
- Optimized network performance through continuous monitoring, troubleshooting, and upgrades as needed.
- Led training initiatives for staff on new technologies, increasing adoption rates and user satisfaction.
- Maintained up-to-date inventory of hardware and software assets, optimizing resource allocation and cost control.
- Evaluated emerging technologies for potential implementation in order to maintain a competitive edge in the market.
- Planned, designed, and scheduled phases for large projects.
- Negotiated and managed third-party contracts related to project deliverables.
- Planned and implemented upgrades to system hardware and software.
Plumbing Operations Manager
Goettl Air Conditioning and Plumbing
02.2015 - 03.2018
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Service Manager
Yes Air Conditioning & Plumbing
05.2009 - 02.2015
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Police Officer, Uniformed Road Patrol
City Of North Las Vegas
06.2008 - 05.2009
- Efficiently resolved conflicts between citizens through mediation, helping to prevent escalation into more serious incidents.
- Conducted thorough investigations into reported incidents, gathering evidence and interviewing witnesses to support case resolution.
- Maintained accurate records of daily activities and completed detailed reports on arrests, incidents, and other law enforcement actions.
- Collaborated with other first responders during emergency situations, sharing information and resources to ensure public safety.
- Increased public trust by displaying professionalism, integrity, and excellent communication during interactions with citizens.
- Engaged in self-initiated enforcement actions such as traffic stops or pedestrian checks, ensuring compliance with local laws and ordinances.
- Prevented potential criminal activity by maintaining a visible presence within assigned patrol areas and engaging with citizens to foster a sense of security.
- Participated in department-wide training sessions to maintain current knowledge of best practices within law enforcement and increase overall effectiveness on patrol assignments.
- Provided assistance to accident victims by administering first aid when necessary, directing traffic around the scene, or coordinating additional resources such as EMS or tow trucks.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Responded to emergency calls to provide assistance to citizens in need.
Operations Manager
Mechanical Products Nevada Services
02.2006 - 09.2007
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Operations Manager
Yes Air Conditioning & Plumbing
11.2003 - 02.2007
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Service Manager
Young Plumbing, Accurate Backflow Company
01.2003 - 11.2003
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
Plumbing Supervisor
Department Of Justice, Federal Bureau Of Prisons
12.1994 - 01.2003
- Maintained high levels of safety awareness within the team by conducting regular toolbox talks and implementing best practices.
- Conducted regular inspections on completed projects, ensuring compliance with industry codes and client satisfaction.
- Efficiently managed project budgets, maintaining accurate records for cost control purposes.
- Kept up-to-date with advancements in the plumbing industry through continuous professional development opportunities.
- Developed strong relationships with vendors, negotiating favorable pricing for materials used in projects.
- Collaborated with other supervisors from different trades to ensure smooth coordination during construction projects.
- Managed and supervised a team of 10 inmate plumbers, ensuring adherence to safety regulations and work standards.
- Trained inmates in advanced plumbing techniques, improving their skills and contributing to team success.
- Coordinated with contractors, architects, and engineers for seamless execution of large-scale commercial projects.
- Provided technical expertise to troubleshoot complex plumbing problems in residential buildings.
- Repaired plumbing systems, components, and equipment.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Complied with state plumbing codes throughout duration of each project.
- Inspected sewers and piping systems to assess quality and condition.
- Read blueprints to determine appropriate materials and procedures for each project.
- Administered disciplinary actions to workers violating prison regulations and policies.
Fire Controlman First Class, (E-6)
United States Navy
07.1984 - 11.1993
- Managed critical incident documentation, contributing to post-incident reviews and continuous improvement efforts within the department.
- Collaborated effectively with other departments to coordinate responses during multi-disciplinary emergencies.
- Maintained operational computer systems by inspecting, testing and aligning radar and weapon systems and associated support systems.
- Operated and maintained key combat equipment.
- Conducted comprehensive evaluations of fire control system performance, recommending upgrades or replacements as necessary.
- Actively participated in ongoing professional development opportunities to stay current with industry best practices and emerging technologies in fire control systems management.
- Reduced equipment malfunctions through regular inspections and maintenance of fire control systems.
Education
Navy Instructor
San Diego Community College
San Diego, CAHigh School Diploma -
Ogemaw Heights High School
West Branch, MISkills
- New Hire Training
- Planning and coordination
- Public Speaking
- Creative Problem-Solving
- Train-the-Trainer
- Group and individual instruction
- Course Planning
- Interpersonal Communication
- Subject matter expertise
- Curriculum Planning
- Course Development
- Program Management
- Proficient in Excel, Word, Power Point, Teams and Google Docs
Affiliations
- Moen Pro Council Advisory Member
Certification
- Licensed Plumbing Contractor, California - Since 2019
- Licensed Plumbing Contractor, Nevada - Since 2019
Timeline
Master Plumbing Trainer
Goettl Air Conditioning and Plumbing
01.2019 - Current
Fleet Manager
Goettl Air Conditioning and Plumbing
05.2018 - 04.2020
Safety Coordinator
Goettl Air Conditioning and Plumbing
03.2016 - 05.2020
IT Coordinator
Goettl Air Conditioning and Plumbing
02.2015 - 08.2019
Plumbing Operations Manager
Goettl Air Conditioning and Plumbing
02.2015 - 03.2018
Service Manager
Yes Air Conditioning & Plumbing
05.2009 - 02.2015
Police Officer, Uniformed Road Patrol
City Of North Las Vegas
06.2008 - 05.2009
Operations Manager
Mechanical Products Nevada Services
02.2006 - 09.2007
Operations Manager
Yes Air Conditioning & Plumbing
11.2003 - 02.2007
Service Manager
Young Plumbing, Accurate Backflow Company
01.2003 - 11.2003
Plumbing Supervisor
Department Of Justice, Federal Bureau Of Prisons
12.1994 - 01.2003
Fire Controlman First Class, (E-6)
United States Navy
07.1984 - 11.1993
Navy Instructor
San Diego Community College
High School Diploma -
Ogemaw Heights High School
- Licensed Plumbing Contractor, California - Since 2019
- Licensed Plumbing Contractor, Nevada - Since 2019
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