Gary Epps
Lakewood,CA
Summary
A skilled IT professional with extensive experience in Help Desk support, IT administration, network infrastructure, and printer maintenance. Expertise in Active Directory, Microsoft 365, virtualization, and network security solutions, with a proven track record of troubleshooting and implementing IT solutions to ensure seamless operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
TSS Analyst
American Woodmark
01.2023 - Current
- Upgraded network infrastructure by replacing outdated Cisco switches with Meraki switches, improving network efficiency and reliability
- Utilized the Meraki Dashboard for advanced network management, including VLAN configuration and performance monitoring
- Configured and installed ADP time clocks and Honeywell PM43/PM45 label printers to streamline warehouse operations
- Performed proactive maintenance and repairs on Honeywell PM43/PM45 label printers, minimizing downtime and ensuring optimal performance
- Set up and configured Symbol and Zebra scan guns for seamless integration with warehouse management systems and inventory tracking
- Installed and optimized RFGen and other warehouse management software, ensuring full operational capability
- Troubleshot and resolved data cable connection issues using diagnostic tools like Link Runner, toner, and wand to ensure reliable connectivity
- Managed network cabling, including patching, testing, and maintenance, to support a robust infrastructure
- Documented and resolved technical issues efficiently using the ServiceNow ticketing system for streamlined support workflows
- Conducted routine maintenance on Ricoh printers, including parts ordering and replacements, to ensure uninterrupted operation
- Delivered comprehensive technical support for hardware, software, and network-related issues, ensuring business continuity
- Collaborated with IT teams and cross-functional departments to implement infrastructure upgrades and process improvements
IT Technician II
Maersk / Rencata
01.2021 - 12.2022
- Managed users in Active Directory and Azure Active Directory environments, including account creation and permissions management
- Performed printer repairs, including maintenance on Printronix TS-5000/TS-8000 and Zebra printers
- Conducted network patching in tight and elevated spaces while adhering to strict safety protocols
- Operated heavy equipment such as forklifts and boom lifts to access and service hard-to-reach IDF locations
- Configured and deployed ADP time clocks and warehouse management software for optimized operations
- Resolved technical issues and documented resolutions in ServiceNow for accurate task tracking
IT Migration Technician
Northrop Grumman (TEKsystems)
07.2021 - 02.2022
- Led Windows 7-to-10 migrations, PC imaging using SCCM, and user data transfers
- Provided technical support for end-users via phone, email, and in-person
- Ensured compliance with security procedures and resolved complex migration issues
Field Service Engineer
DecisionOne
11.2020 - 07.2021
- Provided on-site technical support for hardware and software issues, specializing in printer repair and IT support
- Diagnosed and repaired various printer models, ensuring minimal downtime and optimal performance
- Installed, configured, and maintained IT equipment, including desktops, laptops, and peripherals
- Collaborated with clients to understand their technical needs and provided tailored solutions
- Maintained detailed service records and documentation for all client interactions and repairs
- Ensured compliance with company policies and client service level agreements
Lead IT Engineer / Field Service Engineer
Optum Health Care (Connection)
06.2020 - 11.2020
- Delivered onsite IT support for regional offices, clinics, and hospitals
- Configured and deployed systems and performed hardware repairs
Systems Analyst
Long Beach Memorial Hospital (TEKsystems)
03.2020 - 06.2020
- Administered Epic (EMR) system and Active Directory accounts
- Performed hardware imaging and deployment using SCCM
- Ensured HIPAA and PCI compliance in all tasks
Support Engineer and IT Field Technician
Cerge (MSP)
11.2019 - 03.2020
- Managed user accounts via Active Directory, Microsoft 365, and Azure services
- Configured and deployed Meraki and POS systems for new store rollouts
IT Technician
Caesar's Entertainment (Apex Systems)
08.2018 - 11.2019
- Offered desktop and network support across all Caesar locations
- Ran data lines, patched cables, and configured network switches
Field Technician
Dell - Unisys
07.2018 - 11.2019
- Repaired Dell laptops and desktops, including replacing system boards, screens, and internal components
- Performed diagnostic testing and preventive maintenance for hardware
IT Technician
Terrible Herbst
04.2018 - 08.2018
- Installed and configured access points, data lines, and POS systems
- Deployed system imaging and digital media installations
Lead Help Desk and Network Support Technician
Golden Entertainment
04.2017 - 04.2018
- Managed LANs, VPNs, VoIP systems, and network devices
- Supported 56 taverns and 5 casinos with IT operations
Education
Bachelor of Science - Computer Science
College of Southern Nevada
Las Vegas, NV06.2025
Skills
- Active Directory
- Azure AD
- Microsoft 365
- Exchange
- G Suite
- Cisco Meraki
- VLAN management
- SonicWall
- WatchGuard
- IP Addressing
- Subnetting
- VMware
- Hyper-V
- PowerShell scripting
- Honeywell
- Zebra
- TP-Link
- Ricoh printers
- Scanner setup and maintenance
- ServiceNow
- Salesforce
- SCCM
- RFGen
- Epic EMR
- VoIP systems
- Diagnostic tools
- Heavy equipment operation
- Boom lifts
- Forklifts
Certification
- CompTIA A+, 2014-2021
- CompTIA Network+, 2018-2021
- CompTIA Security+, 2021-2021
- CompTIA A+
- Network+
- Security+ (valid until 2021)
Timeline
TSS Analyst
American Woodmark
01.2023 - Current
IT Migration Technician
Northrop Grumman (TEKsystems)
07.2021 - 02.2022
IT Technician II
Maersk / Rencata
01.2021 - 12.2022
Field Service Engineer
DecisionOne
11.2020 - 07.2021
Lead IT Engineer / Field Service Engineer
Optum Health Care (Connection)
06.2020 - 11.2020
Systems Analyst
Long Beach Memorial Hospital (TEKsystems)
03.2020 - 06.2020
Support Engineer and IT Field Technician
Cerge (MSP)
11.2019 - 03.2020
IT Technician
Caesar's Entertainment (Apex Systems)
08.2018 - 11.2019
Field Technician
Dell - Unisys
07.2018 - 11.2019
IT Technician
Terrible Herbst
04.2018 - 08.2018
Lead Help Desk and Network Support Technician
Golden Entertainment
04.2017 - 04.2018
- CompTIA A+, 2014-2021
- CompTIA Network+, 2018-2021
- CompTIA Security+, 2021-2021
- CompTIA A+
- Network+
- Security+ (valid until 2021)
Bachelor of Science - Computer Science
College of Southern Nevada
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