Summary
Overview
Work History
Education
Skills
Timeline
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Gary Foust

1118 Iotla Church Rd,NC

Summary

Dynamic Barbershop Manager at The Barber Pole with a proven track record in enhancing client retention and employee satisfaction. Expert in health and safety compliance and appointment management, I successfully implemented innovative scheduling systems, resulting in improved customer satisfaction and a thriving work environment. Passionate about fostering team growth and operational excellence.

Overview

40
40
years of professional experience

Work History

Barbershop Manager

The Barber Pole
04.1985 - 07.2025
  • Managed daily operations for a smooth barbershop experience and enhanced client retention.
  • Conducted regular performance evaluations for continuous employee improvement, enhancing overall service quality.
  • Developed strong relationships with local businesses, partnering for cross-promotions and events that boosted clientele base.
  • Oversaw financial management tasks such as budget creation, expense tracking, and cash flow monitoring for optimal business performance.
  • Increased customer satisfaction by implementing efficient scheduling and appointment systems.
  • Fostered a positive work atmosphere by promoting open communication amongst staff members leading to increased collaboration.
  • Enforced health and safety protocols to ensure compliance with industry regulations and maintain an accident-free workplace.
  • Participated in community outreach events to establish the barbershop as a local business leader and increase brand awareness.
  • Recruited skilled barbers to expand the range of services offered at the shop, attracting diverse clientele groups.
  • Coordinated workshops and training sessions for professional development of staff members.
  • Addressed customer complaints promptly, resolving issues effectively to maintain high levels of customer satisfaction.
  • Mentored junior employees to foster growth within the company, increasing staff retention rates.
  • Evaluated market trends to stay competitive within the industry while offering innovative services tailored to client preferences.
  • Trained staff on proper barbering techniques, resulting in consistent service quality across all employees.
  • Maintained a clean, organized, and welcoming environment to attract new clients and retain loyal customers.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Styled hair according to customer preferences.
  • Answered incoming telephone calls and scheduled appointments for clients.
  • Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
  • Consulted with clients to assess personal style preferences and unique needs.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Consistently received positive performance reviews from guests.
  • Resolved guest complaints about service or style.
  • Counted and documented opening and closing cash amounts daily.
  • Managed business customer service, responding to requests and concerns promptly.
  • Monitored inventory and availability of supplies, tools and products to minimize delays.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Managed complex appointment schedule for high-volume client base.
  • Distributed business cards outside of salon to generate new business.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Education

GED

NA
Junction City, KS
10.1984

Skills

  • Health and safety compliance
  • Appointment management
  • Scheduling coordination
  • Employee retention

Timeline

Barbershop Manager

The Barber Pole
04.1985 - 07.2025

GED

NA

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Gary Foust