Gary Freeman
Alma,AR
Summary
.
Overview
16
16
years of professional experience
Work History
Technician
Southern Star/jigsa
01.2020 - Current
- Complete work in CO, remotes, caf adsl., cross connects, and troubleshoot and repair main phonelines
- Work on pots, adsl, and vdsl
- Completed repairs, performed preventative maintenance and kept records in quality system
- Leveraged technical knowledge and equipment operations experience to complete effective repairs
- Diagnosed malfunctions to various tools, equipment and machinery components
- Communicated across departments regarding equipment status, issues and resolutions
- Kept all equipment running by paying close attention to signs of issues and completing quality repairs
- Calibrated instrumentation, controls and fiber, cat5, phone, and satellite equipment to test function and evaluate performance
- Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues
- Sustained safety protocol by executing routine tests and ensuring proper and safe equipment handling
- Optimized performance of equipment by calibrating new, repaired and maintained pieces
- Ensured accuracy through proper equipment application, compatibility, mounting techniques, programming and testing
- Applied company safety policies consistently when performing daily tasks
Field Technician
AT&T
01.2014 - 12.2019
- Completed repairs, performed preventative maintenance and kept records in quality system
- Leveraged technical knowledge and equipment operations experience to complete effective repairs
- Diagnosed malfunctions to various tools, equipment and machinery components
- Communicated across departments regarding equipment status, issues and resolutions
- Kept all equipment running by paying close attention to signs of issues and completing quality repairs
- Calibrated instrumentation, controls and fiber, cat5, phone, and satellite equipment to test function and evaluate performance
- Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues
- Sustained safety protocol by executing routine tests and ensuring proper and safe equipment handling
- Optimized performance of equipment by calibrating new, repaired and maintained pieces
- Ensured accuracy through proper equipment application, compatibility, mounting techniques, programming and testing
- Applied company safety policies consistently when performing daily tasks
Installation Technician
Cox Contracting
04.2009 - 01.2014
- Dispatched to various sites to perform maintenance on satellite equipment that had failed
- Provided key information to customers, educating on equipment, products and services
- Supported new phone system installs, providing training and configuration and accomplishing 100% end-user training
- Managed and monitored different small to medium scale installations in schedule and budget
- Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues
- Coordinated efforts with other workers involved in installing and maintaining equipment and components
- Conducted routine maintenance on boxes and satellites
- Demonstrated satellite systems and instructed customers on how to properly use each feature
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion
- Performed all job tasks while complying with the company's safety procedures and guidelines
- Worked with team members to install and maintain satellite equipment
- Maintained clean tools, test equipment, and work motor vehicles
- Repaired equipment with new parts and replaced inoperable items
Education
High school diploma -
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Worksite safety
- Power tool operation
- Tool management
- Equipment maintenance
- OSHA regulations
- Skilled with ladders and scaffolds
Timeline
Technician
Southern Star/jigsa
01.2020 - Current
Field Technician
AT&T
01.2014 - 12.2019
Installation Technician
Cox Contracting
04.2009 - 01.2014