Gary Garcia
El Paso,TX
Summary
Dedicated professional with proven performance in management, leadership and communication . Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Ready to make an immediate contribution to your organization
Overview
15
15
years of professional experience
Work History
Insurance Retention Specialist
DAVITA KIDNEY CARE
02.2013 - Current
- Proactively build relationships with clinical and regional resources to emphasize and integrate Insurance Management (IMT) priorities
- Identified business problems and management objectives that were addressed through data analysis
- Assist supervisor with the execution of IMT’s initiatives by supervising the activities of the insurance counselors ensuring each individual’s work meets the established performance standards and customer service levels agreement with regard to patient insurance education
- Contribute to and ensures problem resolution by addressing/investigating issues and complex problems.
- Analyze patient data to identify trends, providing valuable insights for retention initiatives.
- Provided detailed reports on departmental performance metrics, highlighting successes as well as opportunities for growth.
- Created and delivered HR training sessions to staff, managers and executives.
- Modified databases to meet needs and goals determined during planning process.
- Increased automation in reporting processes by designing dynamic dashboards using visualization tools like Tableau or Power BI.
- Increased team efficiency by implementing innovative project management strategies.
- Supported project management initiatives through detailed documentation, scheduling, and progress tracking.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Marketing Coordinator
Home Care Unlimited
01.2012 - 02.2013
- Answered general marketing department inquiries by email, phone, and mail.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Conducted market research to identify industry trends and generate actionable insights for strategic planning purposes.
- Tracked and reported on marketing campaign responses.
- Developed engaging brochures and flyers to use for promotional materials and distribution.
- Improved project efficiency by streamlining processes and implementing best practices in project management.
- Conducted thorough market research to inform decision-making processes during project planning stages.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Streamlined internal communication processes, resulting in more efficient project management.
Community Liaison
Choice Home Health and Hospice
01.2010 - 01.2012
- Engaged in establishing and building relationships with professional providers in the El Paso community and is responsible for working within the healthcare community to: assure that professionals are aware of the scope of Home Health and Hospice services and have an understanding of admission criteria
- Attended community meetings and health fairs to understand community issues and built relationships with community members
- Conducted research on community needs, informing program development and decision making processes.
- Implemented a data-driven approach to target specific demographics within the community, resulting in optimized outreach strategies.
- Identified gaps across projects and strategies and recommended resolution methods
- Led meetings to detail project milestones, brainstorm ideas and determine appropriate techniques to manage tasks.
- Enhanced public relations for the organization through effective communication with diverse groups and stakeholders.
- Promoted organizational initiatives by presenting at community meetings and participating in local events.
- Maximized sales by implementing innovative marketing strategies and promotional events.
Community Liaison Specialist
Meridian Medical Supply
01.2009 - 01.2010
- Established a solid reputation as a trusted liaison between the organization and the community, fostering strong relationships with key stakeholders.
- Facilitated communication between clinical staff and equipment suppliers, streamlining the ordering process for greater efficiency.
- Analyzed data on equipment usage patterns to inform purchasing decisions and optimize resource allocation.
- Conducted regular audits of DME inventory to identify gaps and opportunities for improvement.
- Coordinated with healthcare professionals to assess patient needs and recommend appropriate medical equipment solutions.
- Conducted thorough product research to stay current on industry trends and advancements, enhancing sales presentations.
- Spearheaded collaboration between sales support functions such as pre-sales and post-sales teams for seamless customer experiences.
Education
Bachelor In Business Administration -
New Mexico State University
Las Cruces, NM08.2021
Associate In Business -
El Paso Community College
El Paso, US05.2019
Skills
- Microsoft Office products such as Word, Excel, PowerPoint, Outlook, and SharePoint
- PL/MY SQL Server
- Tableau Data Visualization
- Data cleaning and quality assurance, most commonly using MS Excel formulas
- Querying relational databases using Structured Query Language (SQL)
- Regulatory Compliance
- Continuous Improvement
- Attention to Detail
- Recruitment and training
- Team Collaboration and Leadership
Additional Information
Undergraduate SQL final project- Built a relational database using MySQL by interpreting the components of a relational data model and converted that model into a relational database. Analyzed the database to determine who will use it and how it will be used. Results of the detailed analysis are recorded in an Entity Relationship Diagram (ERD, modified Chen), which documents entities and their attributes, along with the relationships between entities. The ERD (logical design) is then converted into the Relational Model, which serves as the blueprint for the actual creation of a database in a database management system.
Awards
- 2014-Selected by leadership as a “Shining Star”, which is awarded to teammates who exemplifies all core values of service excellence, integrity, team, continuous improvement, accountability, fulfillment, and fun.
- 2015-Selected to attend first ever insurance management team leadership class.
- 2016- Nominated for the core value of award of "Team" during palmer meeting
- 2019- Successfully completed DaVita's DSS leadership program
- 2022- Successfully completed internal PL/SQL training
- 2022-Nominated for the core value award of "Continuous Improvement"
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Insurance Retention Specialist
DAVITA KIDNEY CARE
02.2013 - Current
Marketing Coordinator
Home Care Unlimited
01.2012 - 02.2013
Community Liaison
Choice Home Health and Hospice
01.2010 - 01.2012
Community Liaison Specialist
Meridian Medical Supply
01.2009 - 01.2010
Bachelor In Business Administration -
New Mexico State University
Associate In Business -
El Paso Community College
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