Gary Garcia
Plantation
Summary
Dynamic Health Insurance Advisor with a proven track record at Hexagon Insurance Agency, enhancing customer satisfaction and streamlining claim processes. Skilled in policy analysis and empathetic listening, I excel in problem-solving and relationship building, driving efficiency and client trust.
Developed strong analytical and interpersonal skills in fast-paced health insurance environment. Gained expertise in client needs assessment and policy analysis. Seeking to transition into new field where these skills can be effectively applied and further developed.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
Work History
Health Insurance Advisor
Hexagon Insurance Agency
11.2020 - Current
- Enhanced customer satisfaction by providing accurate and timely information on health insurance policies and benefits.
- Achieved consistent high levels of customer satisfaction through empathetic listening and problem-solving skills when addressing concerns or disputes.
- Provided ongoing support to clients throughout their policy tenure, addressing any concerns or changes in coverage requirements promptly and professionally.
- Increased overall efficiency by streamlining administrative processes related to filing claims paperwork and managing databases containing vital client information.
- Delivered informative presentations on various health insurance products, driving increased interest and sales among potential clients.
- Assisted clients in understanding complex insurance terms and conditions, leading to better decision-making and policy selection.
- Educated clients on the importance of preventative care measures, leading to healthier lifestyles and reduced healthcare costs in the long run.
Quality Control Inspector
Turbine Controls LLC
01.2014 - 11.2019
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Completed precise measurements using special tools.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Collaborated with production staff to establish and meet quality standards
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Identified and documented quality discrepancies for management to develop resolutions.
- Played an integral role in achieving company-wide safety goals by diligently enforcing proper handling practices during all stages of the inspection process.
Warehouse Supervisor
Interport Logistics
02.2010 - 06.2014
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Oversaw daily operations and shipping and handling processes.
- Operated warehouse material handling equipment correctly to move loads.
- Managed merchandise inventory transactions.
- Supported production workers in meeting goals without compromising safety and compliance.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Assigned tasks to team members to complete within designated time frames.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
Education
Bachelor of Business Administration - Accounting
Simon Rodriguez University
Caracas, Venezuela07-1995
Skills
- Goal oriented
- Strong analytical skills
- CRM software experience
- Policy analysis
- Upselling strategies
- Cross-selling techniques
- Needs assessment
- Insurance law
- Health insurance
- Negotiation
- Teamwork and collaboration
- Customer service
- Problem-solving
- Quotes and sales
- Team leadership
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Relationship building
- Self motivation
- Interpersonal skills
- Professionalism
Languages
Spanish
Native or Bilingual
Timeline
Health Insurance Advisor
Hexagon Insurance Agency
11.2020 - Current
Quality Control Inspector
Turbine Controls LLC
01.2014 - 11.2019
Warehouse Supervisor
Interport Logistics
02.2010 - 06.2014
Bachelor of Business Administration - Accounting
Simon Rodriguez University
Similar Profiles
Maricris AlcockMaricris Alcock
Security Guard at Hexagon Security AgencySecurity Guard at Hexagon Security Agency
RANDY GRIESSRANDY GRIESS
Supervisor at Lincoln Composites, Hexagon Lincoln, Hexagon, Agility Fuel Solutions, Hexagon AgilitySupervisor at Lincoln Composites, Hexagon Lincoln, Hexagon, Agility Fuel Solutions, Hexagon Agility
Anne Marie HuffAnne Marie Huff
Client Outreach/Appointment Setter/Telemarketer at Acrisure Insurance Agency/Bender Insurance AgencyClient Outreach/Appointment Setter/Telemarketer at Acrisure Insurance Agency/Bender Insurance Agency