Gary Garcia

assist customers by selling mobile devices, plans, and accessories, providing product recommendations, handling billing inquiries, and ensuring a positive customer experience. They also meet sales targets and stay updated on the latest T-Mobile services and promotions.

• Developed strong customer relationships to enhance satisfaction and loyalty.
• Executed effective sales strategies to meet and exceed monthly targets.
• Conducted product demonstrations, clearly communicating features and benefits.
• Managed customer inquiries promptly, ensuring resolution and follow-up actions.
• Collaborated with team members to optimize sales processes and improve performance.
• Analyzed market trends to identify opportunities for new product offerings.

• Handled cash, checks and cards with care and according to PCI standards, organizing transaction records and monitoring cash register
• Maintained knowledge of products and services offered and replenished products on sales floor
• Followed company leadership and policies in resolving customer complaints with clarity and positivity
• Supported customer experience by directing individuals to sections of store with preferred products, managing inventory and adjusting records of item availability
• Engaged customers while solving issues and providing solutions with fast and accurate transaction processing
• Adhered to schedules with regularity and persistence, supporting team members and filling schedule deficiencies