GARY GARCIA
COLORADO SPRINGS,CO
Summary
Results-driven Lead Account Manager with over five years in a leadership role, skilled in mentoring teams to enhance customer experiences. Focused on strategic planning and process management to ensure quality assurance and regulatory compliance. Committed to fostering collaboration and empowering staff to achieve their full potential, contributing to organizational success.
Overview
36
36
years of professional experience
Work History
Lead Account Management
Spectrum
COLORADO SPRINGS, CO
03.2020 - Current
- I have participated in the Step Forward Program for Supervisor.
- Obtained the coveted Gold Award along with 3 Silver awards and 13 Bronze awards.
- Next to impeccable attendance and have displayed a high degree of trust and respect among my peers.
- As a Lead Account Manager, Excelled in system and process knowledge, maintaining above-average KPI performance.
- I've experienced and excelled with the changes such as Mobile Training and Own the Moment and ECAF Training.
- Collaborated closely with senior leadership to align departmental goals with broader organizational initiatives.
- Mentored junior team members as they developed their skills, fostering a culture of continuous learning within the organization.
- Facilitated open lines of communication among team members, promoting a positive work environment conducive to innovation and problem solving.
- Enhanced customer satisfaction levels by addressing concerns promptly and implementing targeted solutions.
- Analyzed data trends to identify opportunities for process improvements and increased efficiency.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Inspector III, Quality Assurance Inspector
AECOM/YEH & ASSOCIATES/KUMAR ENG/KLEINFELDER ENG. LLC
05.2006 - 08.2018
- I am including this information because I worked in the construction testing and inspection field for about 10 years and suffered a foot injury which necessitates a more sedentary work environment. During my time in this field, I accomplished many qualifications such as Hazmat Certification, Nuclear Gauge Safety Certification; ACI – Field Testing Cert. No. 01128915; Western Alliance for Quality Transportation Construction (Soil Testing, Field Testing, Laboratory Testing); CDOT Embankment Inspection; Colorado Asphalt Pavement Association (Certs. Laydown, Lab Testing and Inspection certifications); CDOT Math, Survey, Plan Reading certifications; Traffic Control Inspection Certification; CDOT TECS Inspection; CDOT LIMS Training; CDOT LIMS Training; CDOT Local Agency Books Certification.
- I have led teams of up to thirteen employees on projects such as the I-25/Cimarron Exchange a 243-million-dollar project of which I coordinated all the Construction Materials Testing for CDOT as a disinterested third-party company. As an AECOM Level III Inspector, I diligently worked on the 2C/PPRTA Colorado Springs project insuring all the engineering specifications were being interpreted and met by the contractors as put forth in the ADA, ASHTO and city guidelines this required a high degree of communication, attention to detail and timely payout analysis reports.
- Developed extensive technical road construction knowledge and leadership skills by presenting findings, concerns, and recommendations to a weekly panel of engineers, city planners, and construction contractors, ensuring quality and compliance with federal, state, and local guidelines. Enhanced communication, teamwork, and organization skills through consistent engagement with complex challenges.
Mortgage Sales Rep. II
Wells Fargo
Briargate, CO
02.2004 - 02.2006
- Developed and maintained relationships with clients to enhance customer satisfaction and retention.
- Collaborated with team members to strategize sales approaches and target key demographics.
- Delivered tailored financial solutions aligned with clients' needs and goals.
- Collaborated with cross-functional teams to drive sales initiatives and improve service delivery.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Customer Service Rep II/Sales Rep I
Progressive Insurance
COLORADO SPRINGS, CO
04.2003 - 01.2004
- I earned a Property & Casualty License and an Accident & Health License
- Collaborated with team members to improve workflow efficiency and ensure accurate information exchange.
- Utilized CRM software to track customer interactions and maintain detailed records for follow-up actions.
- Maintained productivity and quality standards at all times.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Accepted payments and updated accounts with latest information.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Pastor/Assoc. Pastor/Ordained Minister
New Testament Christian Church
04.1990 - 07.2002
- Delivered engaging sermons to inspire congregation and promote spiritual growth.
- Coordinated community outreach programs, enhancing church visibility and service impact.
- Provided pastoral care through counseling and support for individuals and families in need.
- Led worship services, fostering a welcoming environment for diverse congregational members.
- Provided pastoral care to individuals in need, offering counseling, guidance, and support during difficult times.
- Provided spiritual care through visitation, counseling, and prayer.
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
- Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
- Oversaw administration and management of all areas of ministry.
- Led programs such as worship, study, fellowship, and service opportunities.
- Facilitated small group discussions aimed at deepening participants'' understanding of core biblical principles and themes.
Education
Bachelor of Arts - Seminary
New Testament Christian College
Graham, WA06-1991
No Degree - Stratigic Microwave Systems Repair
US ARMY
FT. WACHUCA, AZ04-1987
Diploma - Electrical, Electronics and Communications Engineering
Cleveland High School
Northridge, CA06-1983
Skills
- Account review and explanations
- Customer relations
- Positive attitude
- Customer service
- Teamwork and Collaboration
- Upselling strategies
- Goal oriented
- Customer satisfaction and relationships
- Verbal and written communication
- Goals and performance
- Data-driven decision making
- Documentation and reporting
- Issue resolution
- Order processing
- Account servicing
Timeline
Lead Account Management
Spectrum
03.2020 - Current
Inspector III, Quality Assurance Inspector
AECOM/YEH & ASSOCIATES/KUMAR ENG/KLEINFELDER ENG. LLC
05.2006 - 08.2018
Mortgage Sales Rep. II
Wells Fargo
02.2004 - 02.2006
Customer Service Rep II/Sales Rep I
Progressive Insurance
04.2003 - 01.2004
Pastor/Assoc. Pastor/Ordained Minister
New Testament Christian Church
04.1990 - 07.2002
Bachelor of Arts - Seminary
New Testament Christian College
No Degree - Stratigic Microwave Systems Repair
US ARMY
Diploma - Electrical, Electronics and Communications Engineering
Cleveland High School