Overview
Work History
Education
Skills
Timeline
Generic

Gary Goodridge

Washington,DC

Overview

9
9
years of professional experience

Work History

Medical Receptionist

Rocky Gorge Animalhospital
07.2022 - 02.2025
  • Managed patient scheduling and appointment confirmations to enhance office efficiency.
  • Coordinated communication between patients and healthcare providers, ensuring timely information flow.
  • Assisted in maintaining accurate patient records using electronic health record systems.
  • Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
  • Streamlined check-in processes, reducing wait times and improving patient satisfaction scores.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.

Receptionist

Sacred Heart Home
02.2017 - 05.2023
  • Handle responsibilities of answering and screening all incoming calls in a courteous and professional manner
  • Route calls, messages, faxes and perform other clerical tasks
  • Order and maintain inventory supplies
  • Responsible for providing basic information of the services of nursing home to clients
  • Responsible for providing full range of administrative support to the nursing staff and physicians
  • Handle the tasks of typing correspondence, written communication and reports as required

Receptionist

Providence Hospital
01.2016 - 05.2017
  • Registered new patients and retrieved previous treatment records for established patients
  • Executed routine activities to include: answering multi-line phones, filling, and payment clearance
  • Monitored cleanliness, safety, and maintenance of the clinic
  • Acted as liaison between patients and staff to address and/or resolve problems, inquires and concerns including test results and prescriptions.
  • Efficiently managed patient registration, checking /checkout while providing excellent customer service
  • Responsible for patient reminder calls, appointment booking, payment processing / copays, referrals, lab ordering, as well as insurance verification

Education

Flaggers - Construction Engineering

ARHA
Washington DC
03.2024

MOA/Billing Coding Certification - undefined

Technical Learning Center
Washington, D.C.
01.2017

High School Diploma - undefined

Ballou Stay High School
Washington, D.C.
01.2016

Skills

  • Multi-line telephones
  • Communication
  • Customer service
  • Problem-solving
  • Leadership
  • Adaptability
  • Time Management
  • Front desk operations
  • Appointment scheduling
  • Office administration
  • Patient scheduling
  • HIPAA compliance
  • Insurance verification
  • HIPAA guidelines
  • Appointment management
  • Payment collection
  • Reminder calls
  • Patient relations
  • Letter preparation

Timeline

Medical Receptionist

Rocky Gorge Animalhospital
07.2022 - 02.2025

Receptionist

Sacred Heart Home
02.2017 - 05.2023

Receptionist

Providence Hospital
01.2016 - 05.2017

MOA/Billing Coding Certification - undefined

Technical Learning Center

High School Diploma - undefined

Ballou Stay High School

Flaggers - Construction Engineering

ARHA

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Gary Goodridge