Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Gary Grady

Pensacola,FL

Summary

Highly skilled and tech-savvy employee with a proven track record of exceeding sales goals through strategic upselling and effective social media marketing campaigns. A negotiations expert known for driving profitability through successful contract negotiations and implementing revenue-generating strategies. Possesses exceptional communication skills, both verbal and written, coupled with a highly professional demeanor and ethical approach to business. Proficient in sales tracking and KPI monitoring, adept at client relationship management and business planning to optimize profitability. Recognized for exceptional performance management, goal setting, and rapport building. A detail-oriented multi-tasker with a positive attitude, adept at resolving customer issues and improving service quality. Experienced in financial management, marketing management, and public speaking, with a strong focus on professional networking and stress management to thrive in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Sales Associate

GNC Live Well
Pensacola, FL
01.2023 - Current
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Answered incoming telephone calls to provide store, products and services information.
  • Developed trusting relationships with customers by making personal connections.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Cashier Team Lead

Bjs Wholesales Club
Pensacola, FL
10.2020 - 08.2023
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Performed daily opening and closing procedures for the register area.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Trained new cashiers on proper use of registers and store policies.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Ensured compliance with all safety regulations while performing tasks.
  • Processed payments promptly for customers to exceed productivity standards.
  • Monitored cashier performance, providing feedback as needed.
  • Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.

Social Media Manager, Sales Manger

Adoniistitue
Orlando, FL
05.2017 - 09.2021
  • Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
  • Managed the daily operations of all assigned social media accounts.
  • Used editing and graphic design tools to create content and visuals for social channels.
  • Tracked social media metrics to determine audience growth rate, volume and reach.
  • Created social media strategies to increase sales and brand awareness across multiple platforms.
  • Developed and implemented strategic social media marketing plans.
  • Developed content for blog posts, landing pages and social media platforms to further marketing endeavors.
  • Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
  • Optimized posts for SEO purposes by researching relevant keywords and hashtags.
  • Maintained an up-to-date knowledge of emerging technologies related to social media marketing.

Senator in the College of Business, Chairman of the Campus Safety and Security Council, Chairman of Program of Incentives for Efficiency Committee

Student government association
Pensacola, FL
01.2020 - 01.2021
  • Reviewed constituent feedback on pending bills prior to voting on them.
  • Participated in debate sessions within the Senate chamber on a variety of topics.
  • Advised colleagues on how best to proceed when dealing with difficult situations.
  • Represented constituents at hearings before congressional committees.
  • Debated new bills and proposed amendments to existing legislature.
  • Worked closely with staff members to develop strategies for advancing legislation.
  • Assisted other senators in drafting amendments and motions related to bills being considered by the Senate.
  • Attended committee meetings and reviewed bills, held hearings and changed and refined words before sending bills for vote.

Sales Associate

AdoniistitueHibbett Sporting Goods
Pensacola, FL
08.2019 - 11.2020
  • Helped customers find specific products, answered questions, and offered product advice.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Developed trusting relationships with customers by making personal connections.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upsold additional items based on customer interests and needs.
  • Received and displayed product shipments on store retail shelves upon delivery.

Manager

Burger King
Orlando, FL
02.2018 - 07.2019
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Provided leadership during times of organizational change or crisis situations.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Recruited and hired qualified candidates to fill open positions.

Education

High School Diploma -

Olympia High School
Orlando, FL
05.2019

Some College (No Degree) - Business Administration And Management

University of West Florida
true

Skills

  • Upselling
  • Social Media Marketing
  • Contract Negotiation
  • Negotiations Expert
  • Tech-Savvy
  • Excellent Communicator
  • Highly Professional
  • Honest and Ethical
  • Sales Tracking
  • KPI Tracking
  • Client Relationship Management
  • Business Planning
  • Profitability Optimization
  • Performance Management
  • Verbal and Written Communication
  • Superb Time Management
  • Sales Expertise
  • Exceptional Multi-Tasker
  • Rapport and Relationship Building
  • Goal Setting
  • Exceeds Sales Goals
  • Profit and Revenue-Generating Strategies
  • Service-Driven Sales
  • Data Gathering
  • Quality Improvement
  • Financial Management
  • Marketing Management
  • Resolving Customer Issues
  • Critical Thinking
  • Stress Management
  • Public Speaking
  • Positive Attitude
  • Professional Networking

Volunteer Experience

  • Larry Brinson - ocoee commissioner campaign,
  • Highway road clean up, Bi Monthly
  • Teacher assistant, February 2019-May 2019
  • Donate to homeless people, March 2023
  • Neighborhood clean up, June 2022
  • YMCA Children care 2023
  • Boys and Girls Club 2022-2023

Timeline

Sales Associate

GNC Live Well
01.2023 - Current

Cashier Team Lead

Bjs Wholesales Club
10.2020 - 08.2023

Senator in the College of Business, Chairman of the Campus Safety and Security Council, Chairman of Program of Incentives for Efficiency Committee

Student government association
01.2020 - 01.2021

Sales Associate

AdoniistitueHibbett Sporting Goods
08.2019 - 11.2020

Manager

Burger King
02.2018 - 07.2019

Social Media Manager, Sales Manger

Adoniistitue
05.2017 - 09.2021

High School Diploma -

Olympia High School

Some College (No Degree) - Business Administration And Management

University of West Florida

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Gary Grady