Dynamic leader with a proven track record in operational efficiency and compliance management. Expertise in process improvement and team collaboration, driving significant cost reductions and enhancing customer satisfaction across diverse projects.
Overview
11
11
years of professional experience
Work History
Retired
Sumpter Electric Cooperative
Sumterville, Florida
08.2005 - 07.2016
Managed daily operations and ensured adherence to company policies and procedures.
Led team meetings to discuss goals, challenges, and performance metrics regularly.
Implemented process improvements to enhance workflow and reduce operational delays.
Trained and mentored staff on best practices and operational standards consistently.
Collaborated with departments to streamline communication and improve productivity.
Conducted regular audits of processes to ensure compliance with safety regulations.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Monitored and improved efficiency of processes, team performance, and customer service.
Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Collaborated with management team on long-term strategic planning initiatives for the organization.
Analyzed data from daily reports to identify trends in production performance metrics.
Responded to information requests from superiors, providing specific documentation.
Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
Oversaw financial management, budget management, accounting and payroll activities.
Developed key performance indicators to measure effectiveness of operational processes.