Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Gary Gutierrez

La Marque,TX

Summary

Dynamic Business Office Trainer with expertise in employee training and curriculum development. Proven track record in enhancing training effectiveness and fostering team collaboration. Skilled in data analysis and conflict resolution, I successfully implemented innovative training materials that improved participant engagement and satisfaction. Innovative Training and Development Specialist with background in designing, implementing, and optimizing comprehensive training programs. Skilled in needs assessment, curriculum development, and leveraging technology to enhance learning experiences. Demonstrated ability to improve employee performance and productivity through effective training strategies. Successfully fostered collaborative environments that support skill development and professional growth.

Overview

13
13
years of professional experience

Work History

Business Office Trainer

HCA Houston Healthcare Southeast
Houston, TX
10.2024 - Current
  • Supervised, evaluated or referred instructors to skill development classes.
  • Maintained up-to-date knowledge of industry trends and best practices.
  • Maintained strong knowledge by participating in workshops, conferences, and online education classes.
  • Recommended changes or improvements in existing training processes as needed.
  • Designed and developed training materials for new employees in the organization.
  • Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
  • Assisted with developing online learning modules for remote learners.
  • Resolved any issues raised by participants during the training session in a timely manner.
  • Coordinated recruitment and placement of training program participants.
  • Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Documented all training activities including attendance records, feedback forms, surveys.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
  • Created and offered additional materials to enhance training.
  • Worked effectively in team environments to make the workplace more productive.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Updated and maintained databases with current information.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Managed household errands and other essential duties.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Patient Service Specialist Lead

University of Texas Medical Branch
Galveston , TX
01.2012 - 10.2024
  • Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
  • Prepared daily deposits for processing and reconciled accounts receivable.
  • Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
  • Contributed to team meetings, sharing insights and strategies for improving patient access services.
  • Documented patient counters in hospital system and initiated follow-up actions.
  • Screened patients for eligibility for state, local and federal assistance programs.
  • Stayed current on community-based resources and services useful to patients.
  • Implemented patient satisfaction surveys to identify areas for improvement.
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
  • Identified trends in denials or rejections of claims and worked to resolve them quickly.
  • Provided directions and information to patients and families, enhancing their hospital experience.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Participated in training sessions to stay updated on healthcare policies and registration software.
  • Created weekly reports summarizing activity within the department.
  • Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
  • Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
  • Scheduled appointments and managed patient records using electronic health record software.
  • Conducted financial counseling for patients, explaining payment options and assistance programs.
  • Assisted in the implementation of new technologies and processes to improve patient access services.
  • Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.

Education

Bachelor of Science - Health Care Administration

University of Phoenix
Tempe, AZ
05-2027

Skills

  • Employee training
  • Curriculum development
  • Online learning
  • Data analysis
  • Training evaluation
  • Project management
  • Customer service
  • Team collaboration
  • Process improvement
  • Performance feedback
  • Conflict resolution
  • Administrative support
  • Team-building activities
  • Training material development
  • Course development
  • Employee counseling
  • Staff development
  • Coaching and development
  • Documentation and recordkeeping
  • Budget administration

Accomplishments

  • Employee of the Quarter
  • EAG Member

Timeline

Business Office Trainer

HCA Houston Healthcare Southeast
10.2024 - Current

Patient Service Specialist Lead

University of Texas Medical Branch
01.2012 - 10.2024

Bachelor of Science - Health Care Administration

University of Phoenix

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Gary Gutierrez