Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
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Gary Halatek

Hanover Park,IL

Summary

Goal-driven Analyst polished in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Over 14 total years of experience in Online Experience industry.

Overview

24
24
years of professional experience

Work History

Work Force Associate Analyst

TTEC Services Corporation
Greenwood Village, CO
06.2020 - 02.2024
  • Performed On Boarding Duties of New Hires.
  • Main conduit assisting newly hired agents complete pre training tasks.
  • Primary contact for new hires until their training started.
  • Send communications regarding pre- training Technical Testing Day.
  • Send Day 1 Training Invitations; Production information.
  • Ensured pay prior to training start was properly showing in the pay system.
  • Validate attendance to Day 1 of Training.
  • On boarded (trained) New Onboarding guides, providing initial training in Role.
  • Mentored fellow On boarding Guides.

 Hybrid Trainer / Team Lead, @Home

TTEC Services Corporation
Greenwood Village, CO
01.2018 - 06.2020
  • Performed Meet & Greet, Tech Check In, New hire Training facilitation.
  • completion of daily reports, timekeeping of agents, and feedback of supplemental Training material needed for successful implementation of the program.
  • Performed routine uptraining of production agents using updates from the Training Department.
  • Managed a team; covered chat; coached agents; completed and delivered Coaching Action plans.
  • Participated in hiring calibrations

Permanent Trainer/ SME- Training Department

TTEC Services corporation
Greenwood Village, CO
04.2012 - 01.2018
  • Primary Trainer for new hires to work for Best Buy Sales, Home Theater, and Primary Support.
  • Facilitated training for newly hired Associates in their role.
  • Graduated agents, and transferred them to Operations Team Leads.
  • Performed Time Keeping Duties.
  • Point of Contact and supervisor for Seasonal trainers.

Seasonal Trainer and Phone Agent

TTEC Services Corporation
Greenwood Village, CO
10.2009 - 04.2012
  • Performed New Hire Training asm Requested by the Training department.
  • Timekeeping tasks of class.
  • Chat coached Production Agents.
  • Assisted customer via phone.
  • Completed Sales requests, processed orders.
  • Escalated Issues on customers behalf for further assistance.

Store Director

Jewel Osco 2000-2008
Melrose Park, IL
06.2000 - 05.2009
  • Managed Retail Stores with Weekly Sales volume ranging from $190,000- $600,000.
  • Hired Store Personnel, on site as well as for other locations. District hiring Team for new stores, recruiting prospects for FT/ Trainee hiring. Attended job fairs representing the company.
  • Ø Budgets, Payroll, Earnings Store Performance responsibilities

Education

High School Diploma -

James B Conant High School
Hoffman Estates, IL
06-1978

Business Administration

William Rainey Harper College
Palatine, IL

Skills

  • Microsoft Excel
  • Workflow Analysis
  • Information Gathering
  • Root Cause Analysis
  • Report Preparation
  • Issue Identification
  • KPI analysis
  • Corrective Action Planning
  • Excel proficiency
  • Policy improvements
  • Financial Accountability
  • Continuous Improvement

Accomplishments

  • Values In Action Winner- 2014
  • Completed 40 yearly hours of Professional Development, mostly through Teletech University- 2015,2016, 2017.2018,2019,2020,2021, 2022, 2023
  • Member of The Trainers Knowledgebase Team-2016. Created and Approved Articles to assist trainers.
  • Onboarded Offshore Trainers and provided Mentoring Assistance- 2016.
  • Training Department Point of Contact for:
  • Best Buy - @ Home: Primary Support (2017- 2018); Primary Services, (2016); Mobile Services (2016); My Best Buy (2016); Sales (2012-2016); Home Theater & Appliance Sales (2015-2016); and Learn Point (2012-Present).
  • Continuous Education POC for Best Buy, 3/2017- 1/1/2019.
  • Trainer101 and Nesting 101 Certified.
  • Team Lead 101 Certified.
  • Certified Trainer – By Best Buy – (client, 2017)
  • Had primary Trainer Onboarding responsibilities, Best Buy Program 2015-2018.
  • Onboarded/ Trained new coworkers as a Associate Analyst, WFM 2021-2023

Affiliations

Through the years, I have been a Little League Coach, Girl Scout Volunteer, IHSA Official – High School Swimming, Diving, and Water Polo.

I have also volunteered at the Illinois Food Depository.

References

References available upon request.

Timeline

Work Force Associate Analyst

TTEC Services Corporation
06.2020 - 02.2024

 Hybrid Trainer / Team Lead, @Home

TTEC Services Corporation
01.2018 - 06.2020

Permanent Trainer/ SME- Training Department

TTEC Services corporation
04.2012 - 01.2018

Seasonal Trainer and Phone Agent

TTEC Services Corporation
10.2009 - 04.2012

Store Director

Jewel Osco 2000-2008
06.2000 - 05.2009

High School Diploma -

James B Conant High School

Business Administration

William Rainey Harper College

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Gary Halatek